Mountain Manor Of Paintsville

Pros

• The facility is very clean, and the linens are regularly maintained, ensuring residents receive good care.
• The staff members are generally polite and attentive to residents' needs, providing assistance with daily activities.
• The facility is beautifully decorated and well-kept, contributing to a pleasant environment for the residents.
• There are plenty of activities available to keep residents happy and engaged.
• The grounds are well-maintained, with nice landscaping that enhances the overall atmosphere of the facility.
• The decor changes with the seasons, which positively impacts residents' demeanor and enjoyment of their surroundings.
• Overall, many reviewers would recommend the facility due to their positive experiences with resident care and general atmosphere.

Cons

• The rooms are small and not laid out well, with the sink for washing hands located inconveniently on one side of the room.
• There were not enough pillows available for residents to use during their stay.
• One medication nurse administered medications at the wrong time or in the wrong manner and missed giving some medications altogether.
• The social services representative was rude and incorrectly claimed that all medications had been given properly.
• A family member was informed that all medications had not been delivered from pharmacy, leading to a delay of about two days in receiving medication.
• The resident only received two showers during an 11-day stay, indicating inadequate personal care.
• Staff sometimes appeared preoccupied and were not as helpful as they should have been with residents.
• A rude nurse was reported for her dismissive attitude towards assisting with basic needs like groceries, bathing, and walking.

Review

The reviews of the assisted living facility present a mixed picture, highlighting both commendable aspects and significant areas for improvement. On one hand, many reviewers praise the cleanliness of the facility and the care provided by most staff members. Residents' linens are reportedly cleaned regularly, contributing to a hygienic environment that fosters comfort for residents. The general demeanor of most employees is noted positively; visitors frequently comment on their politeness and willingness to assist with various needs that residents may have. This positive interaction appears to create an atmosphere where residents can feel at ease in their day-to-day activities.

However, despite these strengths, there are concerning deficiencies that cannot be overlooked. Several reviews indicate issues with room layout and amenities; for instance, some rooms are described as small with poor functionality. A specific example highlighted was the location of the handwashing sink in a double occupancy room, which raises practicality concerns regarding privacy and efficiency. Additionally, observers noted inadequate storage space for residents’ clothing, leading to unnecessary clutter and confusion in shared spaces.

Furthermore, medication management emerges as a critical concern across multiple accounts. Instances were reported where medications were administered incorrectly or missed entirely, with some staff appearing indifferent when caregivers sought clarification or assistance regarding medication delivery from pharmacies. In one case, it took two days for essential medications to be replenished after a lapse occurred when pharmacy orders were not fulfilled promptly. This latency can have serious consequences for resident health and well-being if not addressed immediately.

The provision of basic personal care services has also been called into question in these reviews. One reviewer detailed instances when family members requested showers only to be met with excuses about time constraints faced by aides—in one particularly troubling instance requiring four separate requests before receiving any assistance getting a loved one out of bed. Such delays in fundamental care points reflect broader systemic issues within staffing levels and training at the facility.

While certain employees express genuine compassion towards residents—some even being praised as “helpful and caring”—there exists a counterbalance wherein particular staff members display rudeness or lack empathy altogether. For example, reports indicated an incident involving a nurse who acted dismissively toward resident needs around bathing or managing groceries but was eventually reported to management for appropriate action.

On more positive notes, several reviewers reflect on the beauty of the facility itself—its well-maintained grounds adorned with seasonal decorations contribute greatly to its aesthetic appeal and overall atmosphere aimed at uplifting resident spirits. Activities offered are generally viewed as enriching experiences that keep residents engaged while encouraging social interaction among peers living in proximity.

In conclusion, while visitors often recognize the high standards of cleanliness maintained within the facility alongside moments of genuine care exhibited by many staff members, it is imperative that management addresses critical shortcomings related to staffing efficiency, training programs focusing on medication administration protocols along with basic personal care expectations. Continuous improvement efforts must be monitored closely so that feedback translates into actionable developments ensuring quality living conditions remain sustained over time for all residents who call this place home.

Places of Worship

• Highland Church Of Christ (0.2 miles)
• Mountain Community Fellowship (0.5 miles)
• Calvary Church of God (0.8 miles)
• Southern Baptist Convention (1.1 miles)
• Encounter Missions United Methodist Church (1.2 miles)
• Meally Freewill Baptist (2.5 miles)
• Concord Independent Church (2.7 miles)

Parks

• Paintsville Recreation Center (0.7 miles)
• Kiwanis Trail Paintsville Lake (4.9 miles)
• Archer Park Skating Rink (10.4 miles)

Transportation

• Csx (0.8 miles)
• U-Haul Moving & Storage (7.3 miles)
• U-Haul Neighborhood Dealer (10.4 miles)

Physicians

• Anderson William R DMD (0.9 miles)
• Highlands Regional Medical Center (0.9 miles)
• Hometown Family Care (0.9 miles)
• Appalachian Family Medicine (1.1 miles)
• Childrens Center Dr Khattab (1.1 miles)
• Bayes Kevin DO (1.2 miles)
• Paintsville Pediatrics (1.4 miles)

Restaurants

• D J's Pizza (0.9 miles)
• Subway of Paintsville (1.1 miles)
• Tres Hermanos Nunez (1.7 miles)
• McDonald's (1.8 miles)
• KFC (2.1 miles)
• Burger King (3.3 miles)
• El Rodeo Grande (9.1 miles)

Pharmacies

• Mountain Apothecary (1.1 miles)
• Medicine Cabinet Pharmacy (1.2 miles)
• Good Neighbor Pharmacy (6.2 miles)
• Total Pharmacy Care (6.2 miles)
• Epic Pharmacies (6.3 miles)
• Food City Pharmacy (9.2 miles)
• Walgreens (11 miles)

Hospitals

• Paul B Hall Regional Medical Center Wound Healing Center (1.3 miles)
• Highlands Regional Medical Center (6.2 miles)
• Highlands Hospital Corporation (10.3 miles)

Cafes

• Teaberries Café & Catering (13.5 miles)