5000 Ky Route 321, Prestonsburg, KY 41653
For more information about senior living options: (844) 490-3973
The hospital is described as the best in the area, with very nice and knowledgeable staff. The surgeon is described as the absolute best, and the entire staff is wonderful and helpful with a smile. Prestonsburg ARH is described as the best. The staff and food are what make this place amazing. Nurses Bethany, Allison, Carter, Stephanie, and Christie are described as earth angels who would go to war for their patients. Dr. Amy is praised for getting the medication right, and Dr. Fazoli is described as competent and caring. The staff are competent, kind, and responsive in providing care, especially the Behavioral Health Unit staff.
The staff are rude and inconsiderate. Privacy is not respected, with intimate medical histories discussed in public areas. The triage process allegedly charts false information due to laziness. The emergency room is slow with long waits and minimal care for admitted patients. The facility is dirty and poorly maintained, with nonworking toilets/showers, broken air conditioning, and scarce basic supplies. Food quality is terrible and not fit to eat. Patients are sometimes told to walk home at 3am and are not adequately monitored.Across the reviews, the hospital in Prestonsburg (ARH) emerges as a place of dramatic contrast. Some patients sing its praises with gratitude for skilled surgeons, compassionate nurses, and fast fixes that felt life-saving. Others, however, recount experiences that left them traumatized, frustrated, or downright angry about delays, privacy violations, poor conditions, and what they see as a culture of indifference. Taken together, the anecdotes sketch a facility where outcomes can be excellent and care can be personal and life-changing on one visit, while on another pass the system seems to fail at fundamental levels of respect, communication, and comfort.
On the positive end, a number of reviews highlight life-changing or life-saving care delivered with competence and warmth. A patient wrote that the hospital "Fixed me right up! The surgeon there is the absolute best! The entire staff is wonderful and helpful with a smile." Others described the ER and hospital team as capable and caring, with a particular emphasis on the Behavioral Health Unit and the staff who worked there. One account praised the ER staff in moments of acute crisis, noting that a patient had "6 stroke in my abdominal cavity, 4 in my brain," and credited a staff member - specifically naming Aaron Carter as coming to the rescue in the parking lot - for efforts that the writer believed kept them alive. A recurring thread among these favorable narratives is the sense that dedicated nurses and doctors can make a difficult situation bearable, even miraculous, especially when they listen, explain, and show genuine concern. Several reviewers singled out individual nurses by name for their kindness and attentiveness, and a few described the food and overall atmosphere as supportive or even comforting when care was good. In these stories, ARH rises to the occasion, with staff who feel like trusted teammates in a patient's recovery.
Yet the other side of the spectrum reveals a very different hospital portrait. A number of reviewers allege medical missteps, miscommunication, or negligence. One patient claimed "a false report on my documented medical records," and warned others to request cameras to verify the truth, signaling deep mistrust in the facility's documentation practices. Others described encounters with rude or dismissive staff, or suggested that triage processes were lax or inaccurate. There are accounts of patients being treated as inconveniences rather than people in need, with anecdotes about being asked to leave late at night, or being told to walk home in the early hours. A distinctive complaint centers on privacy and the sharing of private medical histories in public spaces, with reviewers arguing that intimate information is discussed loudly and indiscreetly in hallways or common areas. Taken together, these experiences contribute to a sense that patient dignity and privacy can be at risk.
The behavioral health experiences run especially hot, reflecting a broader concern about under-staffing and facility conditions. One reviewer voluntarily checked into the psych ward for SI and painted a troubling picture: the ward was dirty, the toilets and showers didn't work, towels and soap were scarce, and therapeutic resources were scarce or absent. They described therapists and doctors as rare, the head doctor having a poor reputation and a bad attitude, and waiting transfers being refused despite nightmarish conditions. The review also details how sleeping pills were administered without proper prescriptions, and how treatment of a fractured hand was neglected, even as the patient endured swelling and bruising. A separate, frustrating note about the same ward speaks to maintenance delays - air conditioning problems that were left unresolved for weeks. Taken together, these accounts suggest serious quality-of-life and safety concerns in the inpatient psychiatric setting, and a sense that the environment itself undermined even the potential for meaningful treatment.
Another set of critiques centers on the changes associated with ARH's involvement. A frequent thread is that care quality seemed to deteriorate after ARH took over, at least in the eyes of some patients. Reports include disorganization around patient placement and med administration, rooms being mixed up, and a perception that staff were overwhelmed or disengaged under new management. One reviewer specifically noted a decline since the takeover, calling out a nurse by name - Jason - as a rare bright spot in an otherwise disappointing visit. Those observations reflect a broader worry about how administrative changes ripple down to everyday patient care, with some patients feeling that the hospital's priorities shifted away from patient-centered service.
Beyond the medical specifics, several reviews emphasize a broader culture problem: inconsistent experiences across departments, variable staff attitudes, and systemic issues that undermine trust. Some patients describe long ER waits, minimal explanations of diagnoses, and even wrong information being given at critical moments. Others testify to the opposite: prompt, compassionate care that makes a potentially terrifying health crisis more manageable. The hospital is clearly a place where a patient's outcome can hinge on which department they encounter, which clinicians are on duty, and how well information is communicated. The same facility that can produce a story of "earth angels" among the nursing staff also contains accounts of rooms felt to be filthy, hot water lacking in maternity wards, and meals that leave much to be desired.
In sum, the facility appears to offer a spectrum of experiences that reflect both high-quality care and significant, often loud, discontent. Positive voices emphasize skilled medical responders, empathetic nurses, and moments of genuine gratitude - stories where a hospital stay feels like a lifeline and a bright spot in a difficult situation. Negative voices paint a picture of crowded, under-resourced environments where privacy is not safeguarded, where patients feel unheard or dismissed, and where basic comforts - food, sanitation, timely information - fall short. The common thread is the undeniable impact of the human element: the way staff listen, respect, and comfort patients can transform an anxious visit into a life-changing recovery; conversely, when communication breaks down, when privacy is not protected, or when basic needs are overlooked, even the most capable medical team can be overshadowed by a sense of frustration and distrust.
18 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Arh Regional Medical Center in Prestonsburg, KY is an assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling experience for residents. The community is fully furnished and features a dining room where residents can enjoy delicious meals prepared by experienced chefs. Housekeeping services are provided to maintain a clean and tidy living environment.
Residents can also take advantage of the outdoor space, which includes a garden where they can relax and enjoy the fresh air. The community offers telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with their loved ones.
Care services at Highlands Arh Regional Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive appropriate medical attention. Diabetes diet management is available for those with specific dietary needs.
Medication management is provided to ensure that residents take their medications as prescribed. Special dietary restrictions are accommodated, ensuring that residents can maintain their preferred diet. Transportation arrangements for medical appointments are made for convenience.
In terms of nearby amenities, there are parks, pharmacies, physicians, restaurants, places of worship, transportation options, and hospitals all within close proximity to the community. Additionally, Highlands Arh Regional Medical Center offers scheduled daily activities to keep residents engaged and entertained.
Overall, Highlands Arh Regional Medical Center in Prestonsburg, KY provides a comprehensive assisted living experience with its extensive amenities and care services while also offering easy access to essential resources and entertainment options in the surrounding area.
Highlands Arh Regional Medical Center is located at 5000 Ky Route 321, Prestonsburg, KY 41653 in Pike County, Kentucky
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