Highlands Arh Regional Medical Center | Reviews

5000 Ky Route 321, Prestonsburg, KY 41653

For more information about senior living options: (866) 208-4318

2.6 from 119 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Highlands Arh Regional Medical Center

caveat 4 reviews mention this

Staff responsiveness varies

Residents and families describe long stretches without check-ins or help after calling.

Several reviewers report that nurses either did not check on them regularly or did not respond in time when they requested assistance. A few reviews also describe call lights not leading to the kind of attention patients expected. Other accounts mention excellent nurses, but the responsiveness complaints are recurring enough to be a clear concern.

caveat 10 reviews mention this

Wait times in the ER

ER wait times are a repeated complaint for admitted and discharged visits.

Many reviews mention prolonged time in the emergency department, including waiting rooms that stretch for hours. Some reviewers also describe leaving after long waits rather than staying for care. Even when care happens after the wait, the time spent in the ER shows up as a consistent friction point.

caveat 6 reviews mention this

Food quality is hit-or-miss

Food quality receives strong opinions ranging from excellent to not fit to eat.

Some reviewers say the food was excellent and that meals helped make the stay better. Others describe the food as terrible or horrible and say they had to get meals elsewhere. With both positive and negative experiences appearing in reviews, food seems inconsistent between patients or stays.

caveat 6 reviews mention this

Cleanliness and hot water concerns

Reviews mention dirty conditions and missing basics like hot water.

A recurring set of complaints focuses on cleanliness, including reports of dirty rooms or stinky wards. Reviews also mention issues like no hot water for showers or bathrooms during longer stays. While some reviews praise care and staff, the cleanliness and facility condition comments are frequent enough to stand out.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

18 resident community capacity

Types of Care

Assisted Living

Amenities

Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available

Care Services

24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Scheduled daily activities

Nearby Places of Interest

Hospitals

Highlands Regional Medical Center (1.2 miles)
Highlands Hospital Corporation (2.9 miles)
Paul B Hall Regional Medical Center Wound Healing Center (7.5 miles)

Physicians

Highlands Cancer Center (1.3 miles)
ARH General Surgery Clinic - Highlands (1.3 miles)
Highlands ARH Regional Medical Center - Radiology (1.3 miles)
Highlands ARH Regional Medical Center (1.3 miles)
Children's Care of Eastern Kentucky (1.3 miles)
Children's Care Of Eastern KY (1.3 miles)
Highlands Surgical Associates Psc (2 miles)

Pharmacies

Total Pharmacy Care (1.3 miles)
Good Neighbor Pharmacy (1.3 miles)
Epic Pharmacies (1.3 miles)
Food City Pharmacy (1.9 miles)
Walgreens (3.7 miles)
Walmart Pharmacy (3.9 miles)
Mountain Apothecary (7 miles)

Restaurants

Long John Silver's (1.7 miles)
El Rodeo Grande (1.7 miles)
Made From Scratch Dining & Catering (1.7 miles)
Dairy Cheer (1.9 miles)
Pig In A Poke (2.1 miles)
Long John Silver's (2.1 miles)
Hardee's (2.3 miles)

Places of Worship

Auxier Freewill Baptist Church (1.9 miles)
Ridgepoint Church North Campus (2.7 miles)
Enterprise Association-Southrn (3 miles)
Community Freewill Baptist Church (4 miles)
Concord Independent Church (4.9 miles)
Daniels Creek Church of Christ (5.5 miles)
Meally Freewill Baptist (5.9 miles)

Parks

Archer Park Skating Rink (3 miles)
Paintsville Recreation Center (7.4 miles)
Kiwanis Trail Paintsville Lake (10.5 miles)

Transportation

U-Haul Neighborhood Dealer (3 miles)
Csx (6.9 miles)
U-Haul Moving & Storage (10 miles)

Cafes

Teaberries Café & Catering (15.7 miles)

Frequently Asked Questions

Where is Highlands Arh Regional Medical Center?

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Highlands Arh Regional Medical Center in Prestonsburg, KY