Information last verified:
5000 Ky Route 321, Prestonsburg, KY 41653
For more information about senior living options: (844) 490-3973
Rene Fitch went above and beyond to ensure everything was ready for the surgery. The surgeon is described as the absolute best and the staff are wonderful and helpful with a smile. The hospital is considered the best in the area, with very nice and knowledgeable staff. The staff have been competent, kind, and responsive, going out of their way to provide care. Nurses Bethany, Allison, Carter, Stephanie, and Christie are described as earth angels who would go to war for their patients. Dr Amy is smart and got the medication right; Dr Fazoli is competent and caring. The social worker Jennifer went above and beyond to help during the hospitalization. The floor staff were great, and the care was consistently positive.
The staff were completely rude and inconsiderate, showing no compassion for patients. ER waits are hours long with little communication or care. The hospital is filthy and poorly maintained. Nurses and doctors are often disrespectful, treating patients like a burden. Medical records are sometimes falsified or inaccurate, violating privacy. The food is terrible and not fit to eat. Some physicians are rude or incompetent, including misdiagnoses. Overbooking and chaotic triage lead to dangerous delays and missed tests. Privacy is not protected, with staff discussing private medical histories in public. Many reviewers say they would not recommend this hospital.Highlands ARH Regional Medical Center in Prestonsburg is best suited for rural families who need rapid access to acute, hands-on hospital care and are willing to navigate a mixed experience to secure life-saving interventions. When emergencies arise or complex procedures are warranted, the facility can deliver competent, capable treatment from physicians and nursing staff who know how to respond under pressure. The core strength rests in the ability to mobilize skilled clinicians quickly, with certain providers and nurses repeatedly praised for their dedication and technical proficiency. For families who value decisive action in acute moments over polish in every interaction, Highlands ARH remains a defensible option.
At the same time, a clear caveat governs this assessment: alternatives deserve strong consideration for anyone who prizes consistently warm bedside manners, spotless environments, and predictable service. Multiple reviews flag prolonged ER waits, uneven communication, and frequent concerns about cleanliness and privacy. For parents seeking reliable pediatric or NICU expertise, for patients who require steady, transparent triage, or for anyone who values proactive discharge planning and attentive follow-up, other regional centers may offer a more stable experience. In short, Highlands ARH works best when the priority is timely, capable medical intervention rather than a uniformly refined patient experience.
The most compelling pros orbit around life-saving capability and the presence of dedicated, skilled staff in critical moments. When emergencies demand immediate attention, the hospital’s clinicians have repeatedly demonstrated the ability to stabilize serious conditions and deliver essential interventions. Nurses across shifts are frequently cited as compassionate and attentive, capable of shouldering demanding workloads with professionalism. In standout cases, physicians have been described as highly competent and thorough, driving positive outcomes even in the most challenging presentations. Yet these positives exist alongside a backdrop of inconsistent day-to-day experiences that color many patients’ perceptions, particularly in the emergency department and inpatient wards.
Those strengths, however, do not fully offset the principal drawbacks. A steady chorus of reviews documents long waits in the ER, with patients enduring hours before getting in to see someone who can diagnose or treat. Complaints about rude or disengaged staff, limited privacy, and rooms that fail to meet basic cleanliness expectations recur frequently enough to merit serious consideration. Reports of misdocumentation or miscommunication, missed test results, and disjointed discharge planning underscore a pattern that undermines trust, especially for families managing complex medical needs. In short, the care that does work well can still be overshadowed by operational gaps that create unnecessary stress during already difficult times.
The decisive test for potential patients is whether the life-saving capabilities and certain staff strengths can compensate for the reliability gaps. For families navigating acute illness or surgical events, Highlands ARH’s ability to mobilize skilled teams can produce outcomes that matter most: stabilization, effective interventions, and timely access to care when it counts. But the durability of those benefits hinges on consistent, respectful communication and a clean, well-run environment. When those ancillary expectations are not met, even successful medical interventions can feel tainted by frustration, miscommunication, or perceived neglect. The decision, therefore, rests on weighting the value of urgent, expert care against the likelihood of a calmer, more predictable hospital experience.
For families leaning toward Highlands ARH, practical strategies can reduce risk and improve the overall experience. Prepare for potential ER delays by bringing records, a list of medications, and a trusted advocate who can ask for test results, explain plans, and remain present during rounds. Upon admission, verify room cleanliness and request a comprehensive bedside plan early, including expected timelines for tests and discharge. Don’t hesitate to escalate concerns: ask for a supervisor when service lapses occur, and document any instances of miscommunication or privacy issues. In inpatient or post-surgical scenarios, insist on clear, written discharge instructions and a direct point of contact for questions after discharge. These steps help ensure that the medical care itself is supported by reliable, respectful communication.
When alternatives merit serious consideration, Pikeville Medical Center often rises as a credible option for families needing more consistently smooth ER experiences, stronger routine privacy, and predictably reliable service. Martin ARH and other regional facilities may present fewer systemic delays for some patients, though experiences vary. For NICU or pediatric needs, the balance may tilt toward centers with dedicated pediatric and neonatal resources, where families report more stable transfer processes and specialized expertise. In decision-making, it is wise to compare not only the headline medical capability but also the everyday rhythms of care, including wait times, staff responsiveness, and the clarity of discharge planning. Highlands ARH can be the right pick for urgent, high-stakes care; for a steadier day-to-day hospital experience, alternatives deserve earnest consideration.
Ultimately, Highlands ARH Regional Medical Center serves best those who want decisive, life-preserving care delivered by capable professionals, even as they acknowledge the realities of variable patient experience, occasional miscommunications, and facility-wide service gaps. Families prioritizing emergency responsiveness, skilled intervention, and a willingness to advocate actively for several aspects of the process will find value here. Others, especially those seeking consistently respectful bedside manners, immaculate hygiene, and predictable ER throughput, should weigh alternatives more heavily before deciding. The bottom line: proceed with a clear plan, a prepared support person, and a readiness to engage leadership when service gaps arise, while recognizing that the hospital’s strengths in critical care can be substantial, albeit uneven, across the patient journey.
18 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Arh Regional Medical Center in Prestonsburg, KY is an assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling experience for residents. The community is fully furnished and features a dining room where residents can enjoy delicious meals prepared by experienced chefs. Housekeeping services are provided to maintain a clean and tidy living environment.
Residents can also take advantage of the outdoor space, which includes a garden where they can relax and enjoy the fresh air. The community offers telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with their loved ones.
Care services at Highlands Arh Regional Medical Center include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive appropriate medical attention. Diabetes diet management is available for those with specific dietary needs.
Medication management is provided to ensure that residents take their medications as prescribed. Special dietary restrictions are accommodated, ensuring that residents can maintain their preferred diet. Transportation arrangements for medical appointments are made for convenience.
In terms of nearby amenities, there are parks, pharmacies, physicians, restaurants, places of worship, transportation options, and hospitals all within close proximity to the community. Additionally, Highlands Arh Regional Medical Center offers scheduled daily activities to keep residents engaged and entertained.
Overall, Highlands Arh Regional Medical Center in Prestonsburg, KY provides a comprehensive assisted living experience with its extensive amenities and care services while also offering easy access to essential resources and entertainment options in the surrounding area.
Highlands Arh Regional Medical Center is located at 5000 Ky Route 321, Prestonsburg, KY 41653 in Pike County, Kentucky
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