The Grand Senior Living
Save9300 Civic Way, Prospect, KY 40059
For more information about senior living options: (844) 490-3973
At The Grand Senior Living, the monthly costs for various room types reflect a competitive positioning within both Oldham County and the broader state of Kentucky. For instance, a one-bedroom apartment is priced at $4,010, which is slightly above the county average of $3,990 but notably higher than the state average of $3,458. Meanwhile, studio units are offered at $4,810, surpassing both local ($4,482) and state rates ($3,357). Two-bedroom accommodations are priced at $4,935, aligning closely with Oldham County's average of $5,117 while still being more affordable compared to the statewide figure of $3,702. The semi-private rooms at The Grand Senior Living stand out at $5,670 - significantly above the county's rate of $4,790 and also above the state average of $3,681. Overall, while The Grand Senior Living commands higher prices in most categories compared to both Oldham County and Kentucky averages, these rates reflect a premium offering that likely emphasizes quality care and enriching lifestyle options for its residents.
| Floor plans | The Grand Senior Living | Oldham County | Kentucky |
|---|---|---|---|
| 1 Bedroom | $4,010 | $3,990 | $3,458 |
| Studio | $4,810 | $4,482 | $3,357 |
| 2 Bedrooms | $4,935 | $5,117 | $3,702 |
| Semi-Private | $5,670 | $4,790 | $3,681 |
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The Grand Senior Living elicits a strikingly mixed response from families and residents who have lived there. On one hand, the property is consistently praised for its beauty, inviting atmosphere, and prime Norton Commons location. Several reviewers describe a facility that looks and feels like a resort, with a host of amenities, a heated pool, easy-to-navigate design, and tasteful common areas that give the sense of a high-end community. A number of residents and families also point to friendly front desk staff, thoughtful events, and a sense of warmth from some employees, particularly in memory care where caregivers are described as caring and attentive. In these accounts, the Grand appears to be a place that, on the surface, offers value and comfort, and in some cases it feels like a truly supportive home for seniors.
Yet for every positive mention, there is a chorus of serious concerns that runs through many of the reviews. A recurring thread centers on management responsiveness and the feeling that promises are not kept. Several reviewers report that when they posted negative feedback, they received standard, canned responses asking for contact information, with repeated follow-ups that yielded little to no substantive action. One long-standing pattern involves upper management (notably a person named Sherry) responding with lip service rather than concrete changes, leaving families frustrated and feeling ignored. The inconsistent responsiveness has left some residents and their families convinced that concerns are heard but not acted upon, which compounds the sense of disappointment when problems persist.
The dining experience is a focal point of several negative reviews and a source of ongoing tension. The Grand is frequently advertised as offering gourmet dining, yet many residents describe the meals as subpar for the price, with coffee described as weak and hospital-like rather than special. A number of reviews mention food running out in the dining room, missed items, or substitutions that do not meet expectations. The situation has become more troubling with turnover in the kitchen, including multiple chefs since mid-2023 and a recent claim that a fifth chef was hired and let go, with little apparent improvement in the dining quality. There are occasional positive notes - some reviewers still find meals delicious or are pleased with the dining service - yet the overall pattern points to a dining program that frequently fails to meet resident expectations or supply needs.
Maintenance and facilities issues appear in several accounts as well, painting a picture of a building that, while beautiful, struggles with ongoing upkeep. Reported problems include roof leaks, air conditioning failures, water heater issues, and general maintenance delays. Some reviewers describe a maintenance team that arrives unannounced and unprepared, with a perception that tasks promised by management do not get completed as promised. The contrast between the building's attractive exterior and interior and the practical reality of ongoing maintenance problems contributes to a sense of dissatisfaction about the overall living experience.
Staffing is another major theme, with opinions splitting sharply. On the one hand, reviewers note high turnover, reliance on temporary nurses and staffing agencies, and concerns about consistent medication administration and care. The frequent staff changes create a sense of instability for residents who need regular routines and precise care. On the other hand, several accounts speak positively about dedicated staff in certain roles - the front desk team is praised in some reviews, and there are affirming remarks about nurses and caregivers who demonstrate care, compassion, and engagement with residents. Some families are impressed with individual staff members, such as an engaging memory care team or a nurse who provides attentive care, even as they acknowledge broader systemic issues. The presence of a strong activities director and a range of thoughtful events also appears as a bright spot in some reviews, contributing to moments of genuine warmth and connection.
Cost and value add another layer of complexity to the mixed picture. Multiple reviewers note double-digit pressure on living costs and annual rent increases, with claims of 9% per year over several years and "hidden fees." These financial concerns color every other aspect of the experience, causing families to weigh the high price against sometimes inconsistent quality of care, dining, and maintenance. The perception of being oversold - promises that ultimately feel unfulfilled - looms large for many, and it's clear that the financial burden intensifies dissatisfaction when day-to-day living does not live up to expectations.
Within the many narratives, there are also distinctly personal experiences that color the overall view. Some reviews describe a dreamlike start: a beautiful community, a responsive sales process, and early assurances that staff would operate with a high level of professional service. Others recount bumps in the road - delays in services like weekly housekeeping, cold meals delivered to rooms, or medications administered by agency staff who are unfamiliar with a resident's needs. There are also stories of residents and families who, despite flaws, feel a genuine warmth from certain caregivers or volunteers and value the opportunities for social interaction and activity that the Grand offers. A few reviewers express appreciation for specific individuals - sales staff who helped ease the move, care teams that showed real compassion, and front desk personnel who provided dependable support - while still acknowledging the overarching concerns about maintenance, governance, and cost.
Updates from families over time illustrate a stubborn persistence of problems alongside occasional patches of improvement. Reports through 2025 describe ongoing food issues, further chef turnover, and additional service challenges without meaningful, lasting changes. There is also a clear sense that, despite corporate visits and new hires, the resident experience did not markedly improve in many units. By October 2025, some families were actively planning a move elsewhere, indicating that for them the balance of location and appearance could not compensate for the lack of substantive progress in dining, housekeeping, activities, and daily living amenities. The overarching sentiment in these late updates is practical and forward-looking: a great location and a lovely building are not enough if the core experiences - care quality, reliable services, and fair pricing - remain unsettled.
In sum, The Grand Senior Living presents a paradox: it is a place of undeniable beauty, strong potential, and occasionally exceptional staff moments, but it is also a community mired in ongoing operational and governance challenges. For some residents, the combination of location, ambiance, and occasional kindness from staff creates a livable, even enjoyable environment. For many others, however, persistent issues with dining quality, maintenance reliability, staffing consistency, and perceived misalignment between promises and reality - accentuated by financial strains - have led families to reconsider the overall value and to explore other options. The stories collected here reflect a community with real strengths and real weaknesses, where personal experience hinges as much on which department one encounters as on the individual staff members who happen to be on duty at a given time.
The Grand Senior Living in Prospect, KY is an exceptional assisted living community that offers a range of housing options and care services to meet the unique needs of each resident. Our community features spacious 2-bedroom apartments and cozy studio apartments, providing residents with comfortable and private living spaces.
We are proud to offer both Independent Living and Memory Care services, ensuring that individuals can age in place as their needs evolve. Our dedicated staff provides personalized care and support to residents, including assistance with medication management, diabetic care, and incontinence care.
At The Grand Senior Living, we believe in promoting an active and vibrant lifestyle for our residents. That's why we offer a variety of amenities such as on-site activities, indoor and outdoor common areas, swimming pool/hot tub, and beautifully landscaped grounds. Residents can enjoy participating in educational speakers/life-long learning programs, cooking classes, devotional activities both on-site and off-site, karaoke nights, and various religious services.
Our dining experience is second to none with meals provided by our professional chef in a restaurant-style setting. We cater to specific dietary needs including gluten-free options and special dining programs. For added convenience, we also offer room service and accommodate guest meals.
Located in the heart of Prospect, KY, our community benefits from its proximity to several amenities. There are two cafes nearby where residents can enjoy a cup of coffee with friends or family members. Nature enthusiasts will appreciate the two parks located nearby for leisurely walks or picnics. Additionally, there are four pharmacies and nine physicians nearby for easy access to healthcare services.
Residents looking for entertainment will find plenty of options with 20 restaurants nearby offering diverse culinary experiences along with one theater for live performances. There is also a place of worship nearby for those seeking spiritual fulfillment.
At The Grand Senior Living in Prospect, KY, we strive to create an environment where seniors can thrive physically, mentally, emotionally, and spiritually. Come and experience the exceptional care and vibrant lifestyle we offer in our community.
This part of Prospect, Kentucky, offers a variety of amenities and services that may be appealing for senior living. There are several physicians and healthcare facilities nearby, including internal medicine, pulmonary specialists, and pediatric care. Pharmacies are also easily accessible for medication needs. A range of restaurants cater to different tastes, and places of worship provide spiritual support. For entertainment, there are theaters and cafes within a short driving distance. In case of emergencies or medical care, multiple hospitals are within reach. Additionally, parks offer opportunities for outdoor activities and relaxation. Transportation options include the Clark County Airport for easy travel access. Overall, this area provides a well-rounded environment for seniors looking for convenient services and recreational opportunities in a tranquil setting.
At The Grand Senior Living, the monthly costs for various room types reflect a competitive positioning within both Oldham County and the broader state of Kentucky. For instance, a one-bedroom apartment is priced at $4,010, which is slightly above the county average of $3,990 but notably higher than the state average of $3,458. Meanwhile, studio units are offered at $4,810, surpassing both local ($4,482) and state rates ($3,357). Two-bedroom accommodations are priced at $4,935, aligning closely with Oldham County's average of $5,117 while still being more affordable compared to the statewide figure of $3,702. The semi-private rooms at The Grand Senior Living stand out at $5,670 - significantly above the county's rate of $4,790 and also above the state average of $3,681. Overall, while The Grand Senior Living commands higher prices in most categories compared to both Oldham County and Kentucky averages, these rates reflect a premium offering that likely emphasizes quality care and enriching lifestyle options for its residents.
The Grand Senior Living offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
The Grand Senior Living is located at 9300 Civic Way, Prospect, KY 40059 in Oldham County, Kentucky
Medication management ensures that residents receive their prescribed medications on time and in the correct dosages, which is essential for maintaining cognitive function and overall health in individuals with dementia or Alzheimer's disease. This systematic approach reduces the risk of medication errors, which can lead to confusion or adverse health outcomes, thereby promoting a sense of stability and well-being. Incontinence care addresses another critical aspect of daily living for many residents, providing dignity and comfort while minimizing anxiety associated with potential accidents. By offering personalized assistance tailored to each individual's needs, this service fosters an environment where residents feel secure and cared for, ultimately enhancing their quality of life as they navigate the challenges associated with memory loss.
Yes, The Grand Senior Living allows both dogs and cats.
The Grand Senior Living on seniors.fyi includes 21 photos including images showing floor plan, interior, dining, bedroom, decor, living room, chandelier, swimming pool, and more.
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