Laurel Heights Home-Elderly

Pros

• The facility is nice, well kept, and clean.
• The staff are friendly and helpful, with Jenny described as wonderful.
• The staff are friendly, accommodating, and take great care of residents.
• Laurel Heights is the best the reviewer has seen, with attentive staff who treat residents with dignity and respect.
• The place is clean and secure, with very helpful and caring staff.
• There is a very nice, clean facility with a good group of nurses who care about the elderly.
• The facility is great and families are well taken care of.
• The staff check on residents several times an hour and provide awesome care.
• The people there are very nice, the facility is very clean, and the food is good.

Cons

• The facility made an elderly grandmother go outside in 41-degree weather to see her infant great-granddaughter, citing a policy that apparently bans under-18 entry.
• The policy is described as being enforced selectively and discriminatorily.
• A sleeping 7-month-old daughter was denied entry while a young boy left with his mother, indicating a biased policy.
• It is claimed that the four-star rating comes from employees leaving reviews, implying manipulation.
• The place is described as full of hypocritical staff and not something anyone should consider for their family.
• An awful experience is reported by a family who drove two hours to visit and was denied entry for their child.
• The admissions and discharges manager is called an inconsiderate, horrible jerk who does not care about patients.
• The facility is not equipped for advanced COPD patients.
• The respiratory therapist is only available five days a week and until late afternoon.
• The Lexington facility is described as a "hell hole" and awful.

Review

Across the board, the messages about Laurel Heights portray it as a well-kept, clean elder care and physical rehabilitation facility where the atmosphere is generally warm, orderly, and supportive. Several reviewers emphasize the facility's neat appearance and the impression that it's a place where people genuinely care about residents. The staff are repeatedly described as friendly and helpful, with one name often singled out: Jenny. Multiple accounts call her wonderful and note that she brings a bright, positive energy to the floor, making residents and their families feel seen and cared for. The sense that the environment is well maintained and the people who work there bring a caring, can-do attitude permeates many comments.

Personal stories anchor the overall sentiment in a way that makes the care feel tangible. One reviewer notes that their mom is currently at Laurel Heights and, despite traveling from Texas to visit, they were pleasantly surprised by how good the care is and how clean everything remains. Other comments focus on the day-to-day attentiveness: staff who check on a loved one several times an hour, and an overall feeling that nothing is neglected. There are mentions of aunts, grandmothers, and siblings receiving thoughtful attention, and of the facility being a place where difficult moments - like transitioning through care - are handled with a steady, supportive hand. The sentiment is consistently positive about how the staff handle conversations with families, how they respond to needs, and how they bring a sense of calm to what can be a stressful time.

A recurring thread among the praise is the connection between aides and residents - the camaraderie, the patience, and the visible efforts to make interactions meaningful. Phrases like "they do great work" and "very friendly and caring staff" appear alongside notes that the entire building feels clean and welcoming. Reviewers talk about the overall culture of the building as feeling like a community where not only the residents, but their families, are looked after. The place is described as a space where visitors feel comfortable and where it's easy to see that staff are invested in the well-being of the people they serve. The positive emphasis on cleanliness, nutrition, and considerate care adds to the sense that Laurel Heights is a place that families can trust.

There are also stronger endorsements that position Laurel Heights against a broader backdrop of elder-care experiences. One reviewer who has seen a number of nursing homes across the years says Laurel Heights is the best they've encountered, highlighting the attentiveness of staff, especially when a loved one is in hospice. In that account, the facility isn't just clean and well-run; it's a place where dignity and respect are evident in daily interactions. The same reviewer notes feeling reassured that their relative, and the family as a whole, is being supported even when they aren't physically present. Another perspective echoes this sentiment, describing Laurel Heights as a place where the care team treats residents with respect and where family members can find comfort in the consistency of attention and the quality of care delivered.

However, the experiences aren't uniformly positive in every review. A series of troubling incidents centers on a policy about under-18 visitors. Several reviewers recount a situation in which a disabled elderly relative was unable to see a great-grandchild due to a policy restricting entry for anyone under 18. The accounts describe the rule as inflexible and, in their view, inconsistently enforced - one account claims the policy is only applied to certain people and by certain staff, implying bias. The frustration is compounded by repeated retellings of the same incident, including another family who faced denial for their seven-month-old daughter. These reports cast a shadow over the otherwise favorable impressions and are described as a "disgusting biased policy" by the authors. One reviewer even suggests that the reported four-star rating may be driven by employees leaving reviews, signaling a perception that some ratings are not entirely objective.

In addition to the policy concerns, there are specific criticisms aimed at particular personnel and operational decisions. One family describes an admissions and discharges manager as "a complete inconsiderate, horrible jerk" who did not appear to care about patients' needs, adding a layer of negative experience to what might otherwise be a positive visit. Another comment points out a mismatch in care capabilities: the facility is not equipped for advanced COPD patients, and while the doctor is noted as pleasant, the respiratory therapist availability is limited to only five days a week and certain hours. These grievances suggest that while the facility excels in many areas, it also faces real constraints - professional interactions that could be improved, and policies that some families feel require more flexibility and empathy.

Despite the criticisms, there are also celebratory moments and indications of a strong sense of community. One reviewer mentions an American Legion group delivering gifts to a military family on site, illustrating the broader connections Laurel Heights maintains with local organizations. In several notes, residents' families describe a facility that feels safe, clean, and attentive, with caregivers who are genuinely kind and patient, and with a general sense that "this is the best place" for their loved ones. Phrases like "very nice place," "great folks," and "the best" recur, underscoring a durable positive sentiment about what Laurel Heights offers in terms of daily life, environment, and basic care.

In sum, the collective voice paints a portrait of Laurel Heights as a facility that many families hold in high regard for its cleanliness, warmth, and compassionate staff. The strong endorsements are balanced by a candid acknowledgment of policy concerns and some interpersonal friction that detracts from otherwise positive perceptions. For families seeking a place where residents are treated with dignity, where staff are frequently described as friendly and attentive, and where a consistent sense of care and cleanliness permeates daily life, Laurel Heights emerges as a credible option. At the same time, potential visitors may want to investigate policy details, discuss specific care needs with the admissions team, and seek direct experiences from current residents or families to ensure alignment with their expectations and values.

Places of Worship

• Ormsby Ministries (0.1 miles)
• Church of the Nazarene (0.1 miles)
• Peace In The Valley Outre (0.1 miles)
• Witness Outreach Ministry (0.2 miles)
• Community Christian Church (0.6 miles)
• Life House Church of God (0.9 miles)
• Gilpin E A Rev (0.9 miles)

Restaurants

• Compadres Local (0.2 miles)
• The Abbey (0.4 miles)
• Tommie Lou's Cafe (0.5 miles)
• Shiloh's Office (0.5 miles)
• McDonald's (0.6 miles)
• Mrs Smith's Bake Shoppe (0.8 miles)
• Burger King (0.8 miles)

Physicians

• Lake Cumberland Rheumatology (0.2 miles)
• Robert C. Hoskins (0.3 miles)
• Restorative Wellness Clinic (0.3 miles)
• Chalhoub Anis MD (0.6 miles)
• Sleep Disorders Center Of London (0.7 miles)
• Pulmonary and Sleep Specialists of London (1 miles)
• Kentucky One Pulmonary And Cardiology (1 miles)

Hospitals

• Saint Joseph London Hospital (0.3 miles)
• Hoskins Medical Center (1.7 miles)

Parks

• Bark Park at Whitley Branch Veterans Park (0.9 miles)

Pharmacies

• Med-Mart Pharmacy (1 miles)
• Pd Specialty Care (1.7 miles)
• Prescription Shoppe (12.7 miles)
• Benjamin Moore (14.1 miles)
• Sav Rite Family Pharmacy South (14.2 miles)

Cafes

• Starbucks (1.5 miles)

Transportation

• U-Haul (1.5 miles)
• U-Haul Neighborhood Dealer (10.9 miles)
• U-Haul Neighborhood Dealer (12.4 miles)