Laurel Heights Home-Elderly in London, KY

Pros

• The caregivers seem caring and nice.
• The facility is nice, well-kept, and clean, with most staff friendly and helpful.
• Jenny is wonderful and a force of nature, very pleasant to residents and families.
• The staff are friendly, accommodating, and provide great care.
• Laurel Heights is described as the best, with attentive staff who work hard to understand residents and ensure they are cared for.
• The place is clean and secure, with very helpful and caring staff.
• The nurses are very nice and care about the elderly; the facility is very clean.
• The facility is great, and families are well taken care of.
• It is very well kept, with a great staff, and residents are very well cared for.
• Best ever.
• The staff and residents are very nice; the building is very clean, and the food is good.
• The facility is nice and clean, and people seem to enjoy what they have there.

Cons

• The facility is not equipped for advanced COPD patients.
• The admissions and discharges manager is described as a complete inconsiderate, horrible jerk who does not care about patients.
• The staff are described as hypocritical, and the reviewer wouldn’t advise anyone to put their family there.
• A disabled elderly grandmother was made to go outside in 41-degree weather to see her infant great-granddaughter due to a policy.
• The no-under-18 policy seems to be enforced only on certain groups.
• The four-star rating apparently comes from employees leaving reviews.
• One reviewer reports an awful experience where a family member was denied entry because their daughter was under 18.

Review

Laurel Heights Home-Elderly in London, KY is best suited for families seeking a clean, caregiver-focused environment where daily care and rehabilitation support feel steady and personal. It works well for seniors who prioritize consistent staff attention, friendly interactions, and a respectful, home-like atmosphere. Those who desire a facility with a strong emphasis on dignity and cleanliness, where aides and nurses appear engaged and approachable, will find value here. However, this is not the pick for residents whose needs include advanced medical complexity or highly flexible, infant-visit policies that some families expect in other settings. For such cases, alternatives may be worth exploring.

On balance, the strongest asset is the staff-driven culture: residents consistently receive warm, attentive care from a team described as caring, friendly, and supportive. Several reviewers name specific staff members who stand out for their positive impact, and the overall impression is of a facility where aides interact frequently with residents in a respectful, thoughtful manner. The daily routine feels well organized, with residents checked on multiple times, and families repeatedly note the kindness and approachability of the caregivers. The atmosphere is repeatedly described as clean, orderly, and pleasant, which reinforces a sense of safety and comfort for residents and visiting family.

The care quality extends beyond routine assistance into meaningful moments of hospice and rehabilitative attention. Several accounts highlight the facility’s capability to provide dignified end-of-life care and attentive monitoring for residents with serious needs, including hospice scenarios where families feel reassured by the staff’s commitment. The medical team, doctors, nurses, and rehabilitation professionals, are universally portrayed as cooperative and patient, with particular praise for how they work to tailor meals and activities to individual residents. In short, Laurel Heights demonstrates a practical, hands-on approach to maintaining residents’ comfort, cleanliness, and self-respect.

Yet, not all feedback centers on the positives, and a few recurring concerns deserve careful consideration. A controversial policy restricting visitors under 18 in the building has produced frustrating, emotionally charged incidents where families felt unfairly penalized or excluded. Reports of inconsistent enforcement and perceived bias have left some prospective residents wary of access for younger relatives. Additionally, several critiques point to operational friction, especially around admissions and discharges, where one administrator is described as inconsiderate by some families. Less favorable notes also include a sense that the facility may not be fully equipped for residents with advanced COPD, and that respiratory therapy hours are limited, which can be a meaningful constraint for certain medical profiles.

These pros and cons must be weighed against each other. The very strength, cleanliness paired with a caring staff, can offset many concerns when the primary need is reliable daily support and a soothing environment. For families who value consistent, compassionate interactions and a facility well-regarded for its housekeeping and resident dignity, Laurel Heights delivers solid, practical value. However, for residents whose medical needs extend into advanced respiratory care or for households where open, universally accessible visitation is non-negotiable, the drawbacks become more consequential. The impact of a restrictive, under-18 visitor policy, in particular, can be a decisive factor for families with young grandchildren or infant visitors.

In making a decision, focus on two questions: Is the resident likely to rely mainly on standard nursing and rehab services, with an emphasis on dignity and cleanliness? And how critical is open visitation and seamless admissions to the family’s experience? If the answer favors dependable daily care and a respectful, well-kept setting, Laurel Heights is a compelling choice. If the resident requires robust COPD management, heightened respiratory support, or a policy environment perceived as consistently fair and inclusive, it is prudent to compare nearby alternatives. A visit with the staff, direct conversations about therapy availability, and clear clarification of visitation rules will illuminate fit and help families decide confidently.

Places of Worship

• Ormsby Ministries (0.1 miles)
• Church of the Nazarene (0.1 miles)
• Peace In The Valley Outre (0.1 miles)
• Witness Outreach Ministry (0.2 miles)
• Community Christian Church (0.6 miles)
• Life House Church of God (0.9 miles)
• Gilpin E A Rev (0.9 miles)

Restaurants

• Compadres Local (0.2 miles)
• The Abbey (0.4 miles)
• Tommie Lou's Cafe (0.5 miles)
• Shiloh's Office (0.5 miles)
• McDonald's (0.6 miles)
• Mrs Smith's Bake Shoppe (0.8 miles)
• Burger King (0.8 miles)

Physicians

• Lake Cumberland Rheumatology (0.2 miles)
• Robert C. Hoskins (0.3 miles)
• Restorative Wellness Clinic (0.3 miles)
• Chalhoub Anis MD (0.6 miles)
• Sleep Disorders Center Of London (0.7 miles)
• Pulmonary and Sleep Specialists of London (1 miles)
• Kentucky One Pulmonary And Cardiology (1 miles)

Hospitals

• Saint Joseph London Hospital (0.3 miles)
• Hoskins Medical Center (1.7 miles)

Parks

• Bark Park at Whitley Branch Veterans Park (0.9 miles)

Pharmacies

• Med-Mart Pharmacy (1 miles)
• Pd Specialty Care (1.7 miles)
• Prescription Shoppe (12.7 miles)
• Benjamin Moore (14.1 miles)
• Sav Rite Family Pharmacy South (14.2 miles)

Cafes

• Starbucks (1.5 miles)

Transportation

• U-Haul (1.5 miles)
• U-Haul Neighborhood Dealer (10.9 miles)
• U-Haul Neighborhood Dealer (12.4 miles)