The Oxford Grand at New Market Assisted Living and Memory Care

Pros

• The staff at Oxford Grand is very friendly and attentive, making residents feel welcome and cared for.
• The facility is clean and well-maintained, providing a pleasant living environment for residents.
• The food served at the facility is praised for its quality and variety, with positive remarks from both residents and their families.
• Many residents appreciate the comfortable room sizes and the overall atmosphere of the community.
• Families find the location convenient, allowing them to visit often and maintain connections with their loved ones.
• Activities offered in assisted living are enjoyable, contributing to an engaging lifestyle for more independent residents.
• Residents enjoy a sense of freedom, feeling like they have a "home" rather than being in a typical institutional setting.
• The facility incorporates technology to enhance communication and safety for residents, adding to the modern appeal of their living spaces.
• Monthly meetings for families provide valuable support and education regarding Alzheimer’s care, demonstrating the facility's commitment to resident well-being.
• Positive relationships form between staff and residents, as highlighted by personal attention to individual needs and care preferences.

Cons

• The facility experienced frequent staffing shortages, particularly in the memory care unit, leading to inadequate care for residents.
• Several reviews mentioned that the memory care services were below par and that high school students with little training were often assigned to provide care.
• Residents in memory care frequently went without showers for extended periods, and some reported being wet due to a lack of timely assistance with toileting.
• Families felt misled by management regarding the facility's ability to serve as an end-of-life place for their loved ones.
• There were complaints about the cleanliness of the memory care areas, including unpleasant odors and unclean common areas.
• Reviews noted that residents were required to pay for essential supplies like gloves, which added to overall costs.
• The quality of food in the memory care unit was criticized for being subpar and often served from warming trays rather than freshly prepared.
• Some families expressed disappointment that activities offered did not cater well to those who were less able to participate due to advanced conditions.

Review

The Oxford Grand at New Market has received a range of reviews that highlight both commendable aspects and significant shortcomings in its facility and services. Positive mentions often revolve around the friendly staff, cleanliness, and the overall environment of the facility. Many reviewers noted how welcoming the staff was, with several expressing gratitude for their attention to dignity while providing assistance to residents. One reviewer appreciated that their family member's experience included good food and a pleasant atmosphere, which contributed positively to their transition into assisted living.

However, contrasting experiences have surfaced regarding memory care services which seem to fall short of expectations. A common concern among reviewers is that once residents' needs increase—particularly those requiring memory care—the facility struggles to maintain adequate staffing levels and quality of care. Multiple accounts reveal that despite assurances about being an end-of-life facility, many families found themselves forced to move their loved ones due to escalating care needs that could not be met within the confines of The Oxford Grand’s offerings. Reviewers frequently pointed out a lack of qualified training among some staff members, particularly when younger or less experienced caregivers were assigned to memory care units.

The disparity between idealized perceptions of the facility and actual experiences became evident in reports of insufficient staffing during critical hours, leading to lapses in essential resident care. One reviewer recounted instances where residents were left unassisted for extended periods, resulting in negative outcomes such as inadequate hygiene practices and unmet health needs. It was particularly troubling for families who believed they had chosen a place based on assurances given by management only to find those standards were unmet after moving in.

In addition, critics raised alarms about billing practices related to supplies needed for resident care—indicating families would incur extra charges for items typically provided in other facilities, such as vinyl gloves used by staff. This practice stirred dissatisfaction amongst several reviewers who felt it further exacerbated the already high costs associated with eldercare in such facilities.

Despite these significant issues raised concerning memory care provisions and staffing levels—many reviews indicated satisfaction with other aspects of The Oxford Grand. Families praised aspects like community engagement opportunities through activities, outings into the surrounding area for shopping or entertainment, and well-designed apartment-style living arrangements which offered a sense of independence rather than institutionalization. One reviewer specifically commended how technology was utilized throughout the facility—with wall-mounted iPads ensuring direct communication with staff—a modern approach aiming at enhancing safety measures and resident involvement.

Ultimately, while some individuals expressed deep appreciation for The Oxford Grand due to the beautiful setting and amenities available—alongside genuine compliments regarding individual staff members—a fair number also voiced serious reservations about discrepancies in care level between different areas within the facility. Particularly concerning were physical spaces dedicated solely for memory support that failed to meet required standards expected by families entrusting them with loved ones’ welfare. As prospective residents explore options among assisted living facilities in Wichita or elsewhere—with varied opinions reflected here—it is clear they should conduct thorough research while considering both testimonials celebrating positive experiences alongside critical assessments highlighting areas needing improvement within these communities.

This part of Wichita, Kansas offers a variety of amenities and services that cater to senior living. There are several cafes, restaurants, and pharmacies within close proximity, providing convenience for daily errands and social outings. Additionally, there are numerous places of worship in the area for spiritual enrichment. Access to physicians and hospitals is readily available for medical care needs. The presence of a movie theater offers entertainment options for leisure activities. Overall, this neighborhood provides a well-rounded environment for seniors looking for a vibrant community with essential resources nearby.

Cafes

• HomeGrown Wichita (0.4 miles)
• Starbucks (0.5 miles)
• Panera Bread (0.9 miles)
• Riverside Cafe (3.3 miles)
• Scooter's Coffeehouse (4.4 miles)
• Panera Bread (4.9 miles)

Restaurants

• IHOP (0.5 miles)
• Pizza Hut (0.5 miles)
• Sesame - Mediterranean Kitchen (0.6 miles)
• Olive Garden (0.7 miles)
• A&W Restaurant (0.7 miles)
• Bella Luna Cafe West (0.7 miles)
• El Agave (0.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4.4 miles)
• Auburn LTC Wichita (4.7 miles)
• Walgreens (5.4 miles)

Places of Worship

• Eagles Nest Fellowship Phc (0.8 miles)
• AGK Ministry Network (1.2 miles)
• Ark Church (3.1 miles)
• Southern Baptist Convention (3.2 miles)
• St Elizabeth Ann Seton (3.3 miles)
• St Francis Of Assisi Catholic Church (3.4 miles)
• First Presbyterian Church (5.5 miles)

Physicians

• Beggs Family Vision: Phil Beggs, OD (1 miles)
• Dr Van Strickland (1.3 miles)
• Emily N Jones MD (1.5 miles)
• Harmony Medical Clinic (1.7 miles)
• Via Christi Immediate Care (1.8 miles)
• Via Christi Clinic (1.8 miles)
• Advanced Orthopedic Associates, P.A. (2.5 miles)

Hospitals

• Davita Kidney Care (1.3 miles)
• Emergency - Ascension Via Christi St Teresa (2.5 miles)
• Asc Via Christi (2.5 miles)
• Wesley Rehab (2.7 miles)

Theaters

• Warren Movie Theatres (1.6 miles)