Progressive Home Health Care

Pros

• Cherelle is very welcoming and helpful.
• Linda is very helpful and explains how the process works.
• Alecia with Progressive is fantastic, very helpful and knowledgeable.
• Gayle is professional and keeps the patient's spirits up.
• The nurse has been able to adapt to the patient's changing mental state and depression.
• Marlow and Linda are great and communicate well.
• Kim is very thorough and answers all questions, and she involves the primary care doctor when needed.
• Alicia continually goes above and beyond to ensure care.
• Jetta is great - patient, understanding, and professional.
• The Progressive Hospice team is compassionate, professional, responsive, and a true asset to the community.

Cons

• The nurse never arrived by noon and no call was made to update the patient.
• The delay was deemed unprofessional and the patient was left hanging, including a 29-minute hold.
• The supervisor, Maria, was described as rude.
• Two weeks post-operatively, the patient never had a bath aide or OT show up.
• The service over-promised and under-delivered for home health, such as promising two hours per week but only providing showers.
• The HHA was not well trained on transfers, and staff often arrived without scheduled appointments.
• The patient was told to call 911 for help, which was viewed as abuse of the service.

Review

The collection of notes paints a broad, often glowing portrait of care teams that consistently show up with warmth, professionalism, and a willingness to meet patients where they are. Cherelle is described as incredibly welcoming and helpful during the first session, with the sense that patience and genuine concern set a positive tone from the start. Linda is praised for clearly explaining how the process works, helping to set expectations and reduce uncertainty. Alecia from Progressive is singled out as fantastic - clearly knowledgeable, kind, and dedicated to doing a good job, with feedback highlighting how she represents both the profession and the company while looking out for the patient and family.

Several entries center on Gayle, who appears repeatedly as a standout nurse. One reviewer notes their third experience with home health and emphasizes Gayle's ability to keep spirits up through ongoing health issues, describing her as professional and uplifting. Others describe Gayle as a great nurse who brings ease to the patient and helps create a sense of comfort, with multiple comments calling her "5 star" and expressing gratitude for her care. Across the board, Gayle's presence is associated with steadiness, reassurance, and practical competence in managing evolving health needs.

The Progressive team earns praise for its depth and responsiveness. Jetta stands out for going beyond the basics - she's appreciated for communicating effectively, even helping with practical tasks like picking up medications. Linda and Matt, along with Deere and Lauren, are recognized for being patient, kind, and knowledgeable in their respective areas. Alicia's contributions are described as going above and beyond; she's seen as both a nurse and a trusted advisor who takes the time to explain options and involve patients in decisions, including thoughtful recommendations about catheter use and hydration strategies. Kim is repeatedly highlighted as thorough, accountable, and accessible, with notes about her willingness to answer questions and reach out to primary care providers when concerns arise.

Nurses - along with other care staff - are consistently lauded for their bedside manner and personal touch. Cathy is remembered as wonderfully caring and thorough, with an emphasis on clear communication and reassurance. Jetta's kindness and professionalism show up again in the context of overall satisfaction with Progressive's services, including her willingness to coordinate tasks like medication pickups to smooth the patient's daily routine. The sense of a strong, supportive team is reinforced by comments about a "great team" and a patient feeling blessed by the care they're receiving, with expressions of gratitude and even "a hug" for the clinicians who have helped.

Not every note is unblemished, however. There are concerns raised about promises vs. reality and clearance of services. One reviewer describes over-promised and under-delivered home health, citing a fixed expectation of two hours per week that did not materialize beyond showers, limited transfer capabilities, and a perceived lack of training for safe transfers. Scheduling issues are noted as well, with different reviewers reporting missed appointments, long holds, and inconsistent communication. A particular patient recounts a troubling experience with a supervisor who seemed uncaring and unresponsive, leading to canceled services after multiple attempts to obtain explanations or support. The tone across these concerns emphasizes how crucial timely communication, reliable visits, and compassionate leadership are to maintain trust.

In another cluster of feedback, people describe warmth, approachability, and genuine engagement from staff. A patient describes a staff member as EXTRA SWEET and appreciates the time spent together. Other notes highlight pleasant conversations, kindness, and a sense of being heard and helped during vulnerable moments. There are recognitions of staff who make patients feel safe and well cared for as they navigate postoperative or progressive health challenges. The sentiment is that when the team shows up with courtesy, attentiveness, and practical help - along with a human touch - the experience significantly improves, even amid the stress that can accompany health care at home.

A thread of appreciation for hospice work and community impact also runs through the notes. One entry reflects on the broader value of Progressive Hospice, praising the compassion, professionalism, and dedication shown to individuals and families at the end of life. The writer expresses pride in referring families, confident that they will be treated with dignity, empathy, and collaboration. This viewpoint reinforces the idea that Progressive's strength lies not only in technical skill but in the relationships they cultivate with patients, families, and community partners, reinforcing the sense of trust that many reviewers associate with their services.

Overall, the feedback underscores a strong core of care marked by personal connection, practical competence, and consistent kindness. Positive experiences frequently highlight specific staff by name - Cherelle for a welcoming start, Linda for clarity, Alecia for professional advocacy, Gayle for steadiness and warmth, and Jetta, Alicia, Cathy, Kim, and others for their responsiveness, thoroughness, and willingness to go the extra mile. While there are legitimate concerns about scheduling, communication gaps, and unmet expectations in a few cases, the prevailing message is one of gratitude for a compassionate care team that people rely on during challenging health journeys. Many reviewers close with thanks, willingness to continue the relationship, and a belief that the people on the ground are making a meaningful difference in patients' lives.

Restaurants

• McDonald's (0.1 miles)
• Braum's (0.1 miles)
• Carrabba's Italian Grill (0.3 miles)
• Los Compadres Mexican Grill (0.9 miles)
• City Bites (1 miles)
• Jumbo's Beef N Brew (1 miles)
• Twin Peaks (1.7 miles)

Physicians

• Coram Specialty Infusion Pharmacy (0.2 miles)
• Kalia Rachna MD - Ku Wichita Medical Practice Association (0.4 miles)
• Central Plains Eye MDs (0.8 miles)
• Via Christi Clinic Sleep Medicine (0.8 miles)
• Abay Neuroscience Center (0.9 miles)
• Cardiac Cath Lab Of Wichita (0.9 miles)
• Sams Marq DDS - Marq J Sams, DMD (1 miles)

Theaters

• AMC Northrock 14 (0.5 miles)
• Regal Warren East (3.7 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Il Primo Espresso Caffe (3.8 miles)

Pharmacies

• Walmart Pharmacy (0.7 miles)
• Walgreens (1 miles)
• Health Mart Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Pharmacare Health Specialists (2 miles)
• Target Pharmacy (2.4 miles)
• Walgreens (2.9 miles)

Hospitals

• Kansas Heart Hospital (0.9 miles)
• Ascension Via Christi Rehabilitation Hospital (3 miles)
• Hospital of Hope International (4.8 miles)

Places of Worship

• St Thomas Aquinas (2.9 miles)
• New Spring Church (3 miles)
• Saint Marks Church of God in Christ (3.8 miles)
• World Impact (3.8 miles)
• Crossroads Baptist Church (4.3 miles)
• Galilee Church of God in Christ (4.6 miles)

Parks

• Edgemoor Park (3.6 miles)

Transportation

• Beech Factory Airport (BEC) (3.9 miles)