Home Health of Kansas in Wichita, KS

Pros

• Phoenix Home Health and Hospice provided compassionate end-of-life care and ongoing support.
• The nurses and aides were described as loving, caring, and professional.
• Families felt heard, understood, and supported by the staff.
• The organization offers free evaluations and creates personalized plans of care.
• The staff are described as angels to patients and families for the care they provide.
• The team works 24/7 and goes above and beyond to meet patient needs.
• It is described as a locally owned, family‑oriented agency that truly cares for patients and families.

Cons

• The front desk staff was abusive.
• The assessors were dishonest.
• They completely abandoned the patient when care was needed and the life was at risk.
• The reviewer urges others to steer clear of this company.
• A nurse suggested there was no need for an RN and tried to talk them out of home health.
• They claimed they did not provide showers despite Medicare coverage.
• They lied about private-pay duties and about the start of care to the hospital.
• They implied the staff did not want to do their jobs and shifted responsibilities to the family.

Review

Home Health & Hospice of Kansas in Wichita is best suited for families seeking comprehensive, compassionate end‑of‑life and home‑health support delivered by an integrated care team. Nurses, aides, therapists, social workers, and a chaplain combine to create a coordinated effort focused on comfort, dignity, and practical help. Patients with chronic illness or post‑surgical needs who want to stay at home will benefit from clear care plans, regular visits, and sustained family involvement. The agency’s local, community‑driven approach and a proven hospice pathway make it especially well‑suited for households that value continuity, accessibility, and a holistic, patient‑centered route to care.

That said, some families should consider alternatives if reliability or transparency is a non‑negotiable: a handful of reviews describe problematic front‑desk interactions, questions about the accuracy of initial assessments, and delays in delivering promised services. For high‑acuity cases or care plans built around precise hospital orders, comparing several providers can reveal variations in intake discipline, billing transparency, and accountability. Those who demand near‑constant bedside coverage by a single, familiar team or immediate access to leadership may find other agencies that can guarantee continuous oversight and faster escalation.

On the plus side, the positives are substantial. Families consistently praise compassionate, professional nursing, dependable therapy, and care teams that involve relatives in decision‑making. The hospice component is repeatedly described as respectful and patient‑centered, easing families through end‑of‑life transitions with dignity. The broader culture, local ownership, strong community ties, and a mission to improve lives, creates a supportive atmosphere that helps patients stay home longer with less stress. The trade‑off is that the few negative experiences touch on trust and day‑to‑day reliability, including alleged dishonest assessors, difficult interactions, and care gaps that arrived late or not at all. Those reports are not the norm, but they are meaningful signals that require attention.

Prospective families can mitigate these risks with clear upfront inquiries. Seek a written, detailed care plan with timelines; confirm a stable nursing roster and a documented escalation path; and insist on transparent billing aligned with Medicare or private arrangements. Clarify exactly which services are included (for example, shower assistance) and who coordinates hospital‑to‑home transitions. Request direct contact information for the supervising clinician and examples of how social workers, chaplains, and case managers coordinate with families. A formal process for raising concerns and prompt follow‑through should be non‑negotiable.

Experience across many cases shows this agency delivers a remarkable level of human‑centered care. Nurses, aides, and therapy staff are repeatedly described as loving, capable, and responsive, with family members feeling heard and respected. Hospice teams frequently receive testimonials about dignity, compassionate communication, and the ability to address emotional and spiritual needs alongside physical comfort. The organization’s emphasis on teamwork and community involvement comes through in the consistency of positive outcomes and the sense that care extends beyond the patient to support the whole family.

Bottom line: for families prioritizing integrated home health with strong hospice support, HHOK offers a compelling combination of expertise, compassion, and continuity. If zero tolerance for missteps, miscommunication, or care delays is essential, or if flawless intake guarantees are non‑negotiable, it pays to compare options carefully. A structured pre‑admission evaluation, direct conversations with care coordinators, and references from similar situations will illuminate how well this provider aligns with the loved one’s goals and safety standards.

Located in Wichita, Kansas, this area offers a variety of amenities and services that cater to seniors. From a range of dining options including Sonic Drive-In, Meddy's, and BJ's Restaurant & Brewhouse, to nearby hospitals such as Ltac Of Wichita and Ascension Via Christi Rehabilitation Hospital, seniors can find all their needs conveniently met. Additionally, there are several reputable physicians' offices and pharmacies in the vicinity for easy access to healthcare services. For recreation and relaxation, there are parks like Air Park and College Hill Park nearby. Places of worship such as Blessed Sacrament Catholic Church and St Thomas Aquinas provide spiritual support for residents. Transportation is also readily available with Beech Factory Airport located just 2.8 miles away. Overall, this neighborhood offers a well-rounded living environment for seniors looking for convenience, comfort, and accessibility.

Restaurants

• Sonic Drive-In (0.1 miles)
• Meddy's (0.2 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)
• Sapporo Japanese Sushi Restaurant (1.1 miles)
• Bubba's 33 (1.2 miles)
• McDonald's (1.2 miles)
• Taco Bell (1.2 miles)

Hospitals

• Ltac Of Wichita (0.7 miles)
• Ascension Via Christi Rehabilitation Hospital (2.8 miles)

Physicians

• Holloway Kevin B MD (1.1 miles)
• Dr Mark Weeks Office (1.1 miles)
• Isight Optometry (1.6 miles)
• Allergy & Asthma Center (1.7 miles)
• Midwest Surgical Pa (2.3 miles)
• Kansas Medical Associates (2.4 miles)
• Grene Vision Group (2.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Health Mart Pharmacy (4 miles)
• Walgreens (4.2 miles)

Parks

• Air Park (1.7 miles)
• College Hill Park (2.7 miles)
• Edgemoor Park (2.7 miles)

Cafes

• Il Primo Espresso Caffe (2.2 miles)
• Panera Bread (3.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)

Transportation

• Beech Factory Airport (BEC) (2.8 miles)

Places of Worship

• Blessed Sacrament Catholic Church (2.8 miles)
• St Thomas Aquinas (3.1 miles)
• Crossroads Baptist Church (3.1 miles)
• Saint Marks Church of God in Christ (3.2 miles)
• World Impact (3.8 miles)

Theaters

• Regal Warren East (3.8 miles)
• Regal Warren Old Town (4.8 miles)