Home Health of Kansas

Pros

• Phoenix Home Health and Hospice took amazing care of a father-in-law during his end-of-life journey.
• Jason helped start the transition into hospice and made it a very smooth process.
• The nurse caring for the father-in-law was compassionate and provided outstanding care to the family.
• The agency delivered the best care during the transition and continued well after end of life.
• The caregivers were friendly, reliable, relatable, and understanding.
• Angela (aide) and Chelsea (nurse) showed love and care and quickly connected with the family.
• The agency has a family feel and staff take a vested interest in patients and families to improve quality of life.
• The care experience left the family feeling heard, supported, and calm during end-of-life care.

Cons

• The front desk was abusive, the assessors dishonest, and they abandoned the patient when significant care was needed, putting the patient's life at risk.
• The reviewer wishes there were zero stars and says to avoid this company altogether.
• A nurse told the patient and their mother that an RN was not needed and tried to discourage home health.
• They were lied to about showers being covered by Medicare, with false claims that it was private pay.
• The company didn't want to hire an aid or pursue Medicare reimbursement and instead pushed tasks onto the family.
• They claim they were lied to about receiving orders and about the hospital's communication.
• The hospital indicated the orders existed, yet the company acted as if they hadn't received them, causing delays.
• They say the staff did not take the mother's condition seriously, contributing to a mental breakdown from lack of help.
• Basic services (social work, aides, supplies) were not provided unless repeatedly requested, despite promises of a "parade of people."
• Medications could not be administered properly, were not replaced when ineffective, and pain meds ran out before the patient's death.

Review

The collection of experiences shared here paints a very mixed picture of home health and hospice care, ranging from deeply troubling accounts of neglect and dishonesty to heartfelt tributes to compassionate, life?affirming care. Across the messages, families describe moments of extreme anxiety and fear when a loved one was most vulnerable, and they contrast those moments with instances of kindness, skill, and genuine support from individual caregivers. Taken together, the voices reveal how quickly trusting a caregiver can hinge on the behavior of a few people, from front desk staff to nurses, social workers, and chaplains.

Several reviews center on a disturbing initial impression: an abusive front desk, claims of dishonest assessors, and a sense that the agency abandoned a family in need. One family recounts escalating problems during a husband's health crisis and a wife's fear that life?saving care was not being pursued. They describe a nurse who supposedly discouraged the use of an RN and even suggested that showers were not available through home health, despite Medicare coverage. They allege misrepresentations about what services Medicare would cover versus what was private pay, and accuse staff of trying to shift responsibility onto the family. The toll is emotional and physical: long, exhausting caregiving duties placed on a single family member who was already juggling a full?time job, with a sense that promises were not kept and orders from hospitals or rehab centers were denied or questioned. In one vivid detail, a family member describes peeling lidocaine bandages from a large incision and not receiving help when bleeding occurred, underscoring a fear that critical needs were being ignored.

A related thread details how, at times, the care seemed inconsistent or delayed, with families reporting that they had to repeatedly request essential supports such as social work involvement, aides, and basic supplies. There are claims that a promised "parade of people" - a coordinated team including social workers, aides, nurses, and therapists - never fully materialized, leaving families to "babysit, coddle, and pester" for services that were expected as standard. The eight?day hospice period is described in particularly stark terms: medications could not be administered as prescribed, certain treatments or practical needs like catheter placement were not arranged despite requests, and the end of life care supposedly suffered as medications ran out and families bore the burden of advocating and managing care in a very vulnerable moment. The sentiment conveyed is that the care system did not treat the patient with dignity or provide relief in a critical time, prompting the family to share their grievances publicly after attempting to resolve matters privately.

Against these negative narratives stand stories of compassionate, high?quality care, where dedicated individuals made a meaningful difference in a patient's final days or transition. One account praises Phoenix Home Health and Hospice for a smooth, compassionate transition into hospice for a father?in?law, with Jason playing a pivotal role in getting everything set up. A nurse described as deeply caring helped the family feel supported, and the overall experience is portrayed as a model of how end?of?life care should function, with attention to both the patient and the family's emotional needs. The gratitude extends beyond the initial transition to the long arc of care, suggesting that the agency's approach could extend well past the immediate end?of?life phase.

Multiple reviews highlight individual caregivers who stood out for their warmth and competence. Phrases like "Kaylee was my nurse" and "the ER doctor said it was really good that I came in when I did" reflect positive, memorable interactions where clinical judgment and compassionate communication helped the patient recover or stabilize. Others recall two "angels," Angela (an aide) and Chelsea (a nurse), who formed a positive bond with a mother and her family during a difficult period, earning gratitude for their help, empathy, and ability to blend professional care with family dynamics. A sense of personal connection - caregivers who fit in with a family's humor and stress - appears repeatedly as a key part of the positive experience.

Several reviewers describe the organizations as having a strong culture of care when things went right. One comment emphasizes a "family feel," with staff who take a vested interest in each patient and their loved ones, aiming to improve quality of life and make the patients' days better. Others extol the general quality of care, noting that every patient received what was needed and that staff demonstrated patience, reliability, and understanding. Respect for chaplaincy and end?of?life dignity is also mentioned, with specific gratitude directed toward spiritual support that helped families navigate difficult conversations and transitions.

Taken together, the testimonials illustrate a stark contrast within the same field: care that falters under stress or poor administration, and care that uplifts families when the right people show up. The negative experiences emphasize the consequences of poor communication, inconsistent staffing, and a reluctance to engage with hospital or rehab orders, leading to fear, burnout, and distrust. The positive stories, by contrast, celebrate nurses, aides, social workers, and chaplains who demonstrate empathy, clear communication, and a proactive approach to meeting patients' medical and emotional needs at a vulnerable stage of life.

For families evaluating care options, the underlying message is clear: the quality of home health and hospice care can vary dramatically based on who is delivering the services, how well the organization coordinates between hospital systems and private duty care, and how diligently staff respond to late?breaking needs or medication management. The accounts that praise Phoenix Home Health and Hospice highlight the difference that a single, compassionate, and responsive caregiver can make in easing an anxious transition into hospice and ensuring dignity at the end of life. Meanwhile, the more negative experiences serve as a caution about the consequences of administrative shortcomings, miscommunication, and gaps in support that place an undue burden on families already facing intense stress.

Located in Wichita, Kansas, this area offers a variety of amenities and services that cater to seniors. From a range of dining options including Sonic Drive-In, Meddy's, and BJ's Restaurant & Brewhouse, to nearby hospitals such as Ltac Of Wichita and Ascension Via Christi Rehabilitation Hospital, seniors can find all their needs conveniently met. Additionally, there are several reputable physicians' offices and pharmacies in the vicinity for easy access to healthcare services. For recreation and relaxation, there are parks like Air Park and College Hill Park nearby. Places of worship such as Blessed Sacrament Catholic Church and St Thomas Aquinas provide spiritual support for residents. Transportation is also readily available with Beech Factory Airport located just 2.8 miles away. Overall, this neighborhood offers a well-rounded living environment for seniors looking for convenience, comfort, and accessibility.

Restaurants

• Sonic Drive-In (0.1 miles)
• Meddy's (0.2 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)
• Sapporo Japanese Sushi Restaurant (1.1 miles)
• Bubba's 33 (1.2 miles)
• McDonald's (1.2 miles)
• Taco Bell (1.2 miles)

Hospitals

• Ltac Of Wichita (0.7 miles)
• Ascension Via Christi Rehabilitation Hospital (2.8 miles)

Physicians

• Holloway Kevin B MD (1.1 miles)
• Dr Mark Weeks Office (1.1 miles)
• Isight Optometry (1.6 miles)
• Allergy & Asthma Center (1.7 miles)
• Midwest Surgical Pa (2.3 miles)
• Kansas Medical Associates (2.4 miles)
• Grene Vision Group (2.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Health Mart Pharmacy (4 miles)
• Walgreens (4.2 miles)

Parks

• Air Park (1.7 miles)
• College Hill Park (2.7 miles)
• Edgemoor Park (2.7 miles)

Cafes

• Il Primo Espresso Caffe (2.2 miles)
• Panera Bread (3.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)

Transportation

• Beech Factory Airport (BEC) (2.8 miles)

Places of Worship

• Blessed Sacrament Catholic Church (2.8 miles)
• St Thomas Aquinas (3.1 miles)
• Crossroads Baptist Church (3.1 miles)
• Saint Marks Church of God in Christ (3.2 miles)
• World Impact (3.8 miles)

Theaters

• Regal Warren East (3.8 miles)
• Regal Warren Old Town (4.8 miles)