Home Buddy

Pros

• They now have this wonderful service.
• Thank you so much for the security that your service brings.
• Great customer service!
• The operators were always helpful, friendly and professional.
• The call center was extremely caring, patient and considerate.
• They would recommend them to anyone seeking a lower-cost, high-quality alternative to bigger companies.

Cons

• Nobody answers anymore when help is needed.
• They don't answer when you call for help because the device isn't working.
• It takes over 10 minutes to get someone on the line after pressing the button.
• If the device is broken and a replacement is needed, customers may have to wait at least a week.
• It takes several days to get a response, then a few more days for someone to come out.
• This is unacceptable for medical safety buttons.
• Expressive aphasia makes leaving voicemails hard for users to get help.
• If safety measures don't work and replacements are hard to obtain, the company should not be selling medical equipment.
• There was an incident where the alert button did not respond, resulting in an injury.
• They appear to be short-staffed and do not inform customers or have contingency plans.

Review

The collection of experiences with this safety device service presents a landscape of stark contrasts. On one side, a number of customers emphasize the peace of mind and affordability the service provides. They recount that the system has helped their families stay connected to care without paying the higher prices demanded by larger competitors. Some users specifically praise the service as a lower-cost alternative that does not skimp on quality, and a few describe consistently positive interactions with the support team. The sentiment here is that, when the system works, it brings reassurance and practical help, and the feedback from these users is often framed around reliable performance and good value.

Yet a substantial thread runs through other reviews that paints a much less favorable picture. A recurring concern centers on the speed and reliability of responses, especially in moments of urgent need. Several reviewers describe long waiting times once a button is pressed - times that stretch to ten minutes or more before an operator is connected. There are also widespread reports of slow or inconsistent follow-up after alerts, including multiple days before a callback or a technician visit, which many readers would reasonably find unacceptable when medical safety is at stake. One particularly troubling incident recounts a Sunday morning call where a father fell and both his own alert button and a companion's button yielded no response, resulting in an injury and prompting the family to switch providers. The severity of such experiences underscores why reliability is a central expectation for this kind of service.

The inconsistency goes beyond response times. Several reviews point to systemic staffing issues that appear to affect service levels. Customers suggest that the company may be short-staffed and imply that there are broader operational problems, such as not communicating staffing shortages to customers or lacking contingency plans for outages. The impression is that, when demand spikes or staff are scarce, the system's performance degrades in ways that can have real-world safety implications. For some families, these gaps are not merely frustrating but dangerous, raising questions about how prepared the company is to handle emergency scenarios when needed most.

Accessibility and usability also come up in the feedback. A subset of reviewers notes that leaving messages or navigating call-back procedures can be particularly challenging for individuals with expressive aphasia or other communication difficulties. In these cases, the standard process for obtaining a callback or obtaining information about a problem becomes a barrier to receiving timely assistance. This draws attention to the importance of multi-channel communication options or more accessible escalation paths for customers who have difficulty with traditional voicemail or phone-based contact.

Despite the negative episodes, the service does have voices of support that emphasize positive, ongoing experiences. Some customers report long-term satisfaction, having used the service for months and even recommending it to family members. They describe responsive, caring, and professional operators who were patient and supportive during calls. Reviews highlight that the call center staff could be compassionate, and that the overall experience felt secure. The consistently favorable notes about customer service, when present, tend to frame the company as a viable option for those seeking affordability without sacrificing basic safety features.

Taken together, the reviews reveal a service with a broad range of outcomes. For some users, the product delivers dependable safety support and meaningful cost savings, along with courteous, capable help when needed. For others, especially during emergencies or periods of equipment failure, the experience falls short of expectations and poses real concerns about safety and reliability. The most salient themes across both ends of the spectrum are the critical need for timely and dependable responses, clear communication about staffing and outages, and more accessible avenues for people who face communication barriers.

For prospective customers weighing a choice, these accounts suggest a careful assessment of risk versus cost. If affordability and a lower-initiated service quality are the primary draw, it's worth examining how the company handles outages, replacements, and callback delays, and whether there are guarantees or options to expedite service during emergencies. For current users or families who rely on the system, the strongest takeaways point to requesting concrete assurances on response times, service-level commitments, and more accessible support channels - especially for individuals who may struggle with voicemail or phone-based contact. In short, the service offers clear value to many, but the experiences shared here also highlight critical safety-time gaps that the company will need to address to ensure consistent, reliable care for all customers.

This area of Wichita, Kansas, offers a variety of amenities suitable for senior living. With a selection of restaurants nearby such as Felipe's Restaurant and Cinnamon's Deli, seniors can enjoy dining options within close proximity. Additionally, there are pharmacies like Walgreens and Barney's Pharmacy for easy access to medication needs. For medical care, there are several physicians' offices including Lawrence W Lay and Women's Healthcare, as well as immediate medical care facilities like IMC West. In terms of entertainment, there are theaters like Regal Warren Old Town and Warren Movie Theatres within a short drive. The area also provides convenient access to transportation with Wichita Eisenhower National Airport just 3.9 miles away. Overall, this neighborhood offers a convenient and comfortable living environment for seniors looking to settle in Wichita.

Restaurants

• Felipe's Restaurant (0 miles)
• Taco Shop (0.3 miles)
• Cinnamon's Deli (1 miles)
• McDonald's (1 miles)
• McDonald's (1.3 miles)
• Rene's Restaurant (1.5 miles)
• Braum's (1.8 miles)

Physicians

• Lawrence W Lay (0.1 miles)
• Wichita Child Guidance Center (0.9 miles)
• Comprehensive Adult Medicine (1 miles)
• Women's Healthcare (1.1 miles)
• Immediate Medical Care- IMC West (1.6 miles)
• Tyler Physicians PA (2.5 miles)
• Center For Internal Medicine (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• Barney's Pharmacy (0.3 miles)
• Barney's Deep Discount Drugs (0.3 miles)
• Gibson Wholesale Co. (0.3 miles)
• Preston Pharmacy (0.6 miles)
• Auburn LTC Wichita (1.2 miles)
• Walgreens (2.5 miles)

Cafes

• Leslie Coffee Co. (1.9 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.6 miles)
• Riverside Cafe (3.6 miles)

Hospitals

• Via Christi Clinic on Emporia (2.8 miles)
• Via Christi Hospital On St Francis (2.9 miles)
• Wesley Rehab (3.1 miles)

Places of Worship

• Chapel of the Sorrowful Mother (2.9 miles)
• St Francis Of Assisi Catholic Church (3.1 miles)
• Galilee Church of God in Christ (3.9 miles)

Theaters

• Regal Warren Old Town (3 miles)
• Warren Movie Theatres (4 miles)

Transportation

• Wichita Eisenhower National Airport (ICT) (3.9 miles)

Parks

• Herman Hill Park (4.1 miles)