Synergy Home Care of Kansas City

Pros

• The caregivers were well trained and very competent.
• One caregiver was excellent.
• Doug and the team were responsive and reliable.
• The administrators are knowledgeable and quick to answer questions and supply resources.
• The caregivers are kind and capable.
• They provide peace of mind and independence.
• The Synergy staff are helpful, friendly, and prompt in responding to requests.
• Octaveu and Felicia were excellent caretakers.

Cons

• They felt the service was unprofessional because calls and texts went unanswered, leaving them without support with no warning.
• They believed the caregiver sent did not have adequate training and sometimes did more sleeping than providing care, making the service feel overpriced.
• They stated they would never recommend Synergy to anyone and would only consider it again if significant improvements were made.
• They criticized the booking process, noting that the representative sounded good on the phone but did not follow through.
• They expressed frustration with the price, saying they paid too much for a service that did not meet expectations.
• They described inconsistent staffing, where requests for specific caregivers were ignored and some staff performed poorly.

Review

Across multiple families and circumstances, Synergy HomeCare has been described as a responsive, compassionate, and capable partner in home health support. One family began their journey when a husband was returning home from a nursing facility after a hospital stay and growing increasingly withdrawn there. They chose Synergy after a friend's recommendation, and Doug Peterson came to visit to discuss options. The care team that arrived at their home was noted for being well trained and highly competent, with one caregiver in particular standing out as exceptional. Over time they were able to reduce and eventually discontinue services, only to re-engage a couple of years later when needs resurfaced. Even after the husband's passing, the family would not hesitate to turn to Synergy again, underscoring the lasting reassurance and reliability of the service.

Several reviewers highlighted the reliability and accessibility of Synergy's administration and scheduling. The owner's involvement in designing the right level of care and the team's responsiveness to questions and concerns were repeatedly called out as strong points. The scheduling was described as dependable, providing families with a sense of stability during challenging transitions. In particular, caregivers such as Tina and Z were repeatedly praised for kindness and capability, offering peace of mind and a degree of freedom and independence that families prized. The sentiment across these accounts is that Synergy doesn't just provide help; they enable families to reclaim time and confidence in the care their loved ones receive.

The company's ability to tailor care to specific needs, especially in dementia care, came through in many stories. One reviewer noted how Synergy helped bridge the gap while an assisted living arrangement was being organized, with a careful match of caregivers' experience and shared interests, which made a meaningful difference. The overall message was that you get what you pay for, with families acknowledging that higher-quality, consistent care comes at a price - but one that they felt was worth it for the level of support and transition management they received. The emphasis on "best fit" and thoughtful placement was repeatedly presented as a defining advantage of Synergy's approach.

Beyond individual caregivers, several accounts celebrated the broader Care Team and management. Octaveu and Felicia, among others, were described as excellent caretakers for an elderly mother, helping her remain at home longer with warmth and professional care. A reviewer caring for a father with dementia highlighted the staff's willingness to answer questions and adapt to difficult times, reinforcing a sense of confidence for families navigating complex care needs. The company's ability to remain flexible and responsive during demanding periods - such as dementia care - was a recurring theme, reinforcing trust in Synergy as a care solution.

In addition to client-focused praise, one testimony expressed gratitude for how Synergy supported staff, describing a caregiving role where the team helped them grow and feel valued. The writer, who had started as a caregiver, spoke about being walked through every step and receiving ongoing assistance for questions and challenges. Clients consistently received compliments about the caregivers and the organization as a whole, with many expressing a clear recommendation to others seeking compassionate, professional home care. This sentiment extended to the belief that Synergy's approach creates a positive cycle: well-supported caregivers deliver excellent care, which in turn sustains client well-being and family peace of mind.

Not all experiences were perfect, though. One reviewer who had worked with Synergy as a caregiver described a disruption caused by a personal accident. After a car wreck, they found themselves unable to reach the company for several days, leaving them feeling stranded and unsupported - an episode that stood in stark contrast to the otherwise glowing accounts. Another family offered a more critical perspective, describing instances of inadequate training among some caregivers, moments of sleep during night shifts, and a lack of follow-through from the booking staff. They felt they paid too much for insufficient results and suggested that the company would benefit from stronger training and more consistent scheduling and communication. These voices serve as reminders that, while many families have had highly positive experiences, there are areas where service delivery can still improve for a subset of clients.

Yet even among criticisms, some reviewers emphasized the essential strengths of the organization: supportive leadership, clear pathways for help, and opportunities to work with a company that treats clients and caregivers with dignity. One reviewer's reflection on their own role noted how Synergy's leadership and structure helped them feel nurtured and prepared as a first-time caregiver, with praise for the way the company "walked me through every step." This sentiment echoed across several accounts: Synergy's culture and processes tend to produce high levels of satisfaction when expectations align with the care plan, even as isolated experiences highlight room for improvement.

In sum, the collection of experiences paints a picture of a company that is often able to bring stability, compassion, and practical support into homes. Families frequently describe a reliable, well-coordinated service with responsive administration and hands-on involvement from leadership. The strongest testimonials spotlight the care teams' dedication, the personalization of assignments to match needs and interests, and the peace of mind that comes from knowing someone capable handles daily tasks, medical reminders, and emotional support. Doug and his team are repeatedly credited with a thoughtful, patient-centered approach, emphasizing the right fit for each situation and a fresh, adaptive method to home care that acknowledges both the dignity of clients and the needs of their families. While not every experience is perfect, the overall narrative is one of care that is sincere, professional, and deeply committed to making life easier for those they serve.

This part of Overland Park, Kansas offers a variety of healthcare facilities including physicians specializing in allergy, asthma, orthopedics, and cancer care, as well as a rehabilitation hospital for those in need of physical therapy. There are also numerous cafes and restaurants nearby to enjoy dining out with friends or family. Additionally, the area features several parks where you can enjoy outdoor activities and stay active. Pharmacies are conveniently located for easy access to medications, and there are places of worship for spiritual fulfillment. Overall, this neighborhood provides a mix of healthcare services, dining options, recreational opportunities, and community support that could make it a desirable location for senior living.

Physicians

• Allergy & Asthma Care, PA (0.3 miles)
• Discover Vision Centers in Leawood, Kansas (0.8 miles)
• Kansas City Orthopaedic Institute (1.1 miles)
• Kansas City Allergy & Asthma Associates, P.A. (2 miles)
• College Park Specialty Center (3.1 miles)
• Village Pediatrics (3.5 miles)
• The University of Kansas Cancer Center - South (3.9 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (0.5 miles)
• Saint Luke's South Hospital (2 miles)

Cafes

• McLain's Market (0.7 miles)
• Starbucks (1.3 miles)
• Starbucks (2 miles)
• Brew Haha Coffeehouse (3.1 miles)
• Starbucks (3.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (5 miles)

Parks

• Nall Hills Park (0.9 miles)
• Cherokee Park (3 miles)
• Gezer Park (3 miles)
• Quivira Park (4.2 miles)
• Harmon Park (4.2 miles)
• Thomas S. Stoll Dog Park (4.6 miles)
• Ironwoods Park (4.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Hy-Vee Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Restaurants

• Martin City Pizza & Tap Room - Mission Farms (1 miles)
• Shake Shack (1 miles)
• Houlihan's (1.1 miles)
• Rye (1.1 miles)
• The Cheesecake Factory (1.3 miles)
• K-Macho's Mexican Grill and Cantina (1.4 miles)
• Unforked (1.7 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (3.2 miles)

Places of Worship

• Lord of Life Lutheran Church (3.4 miles)
• St Michael The Arch Angel (4 miles)
• Overland Park Christian Church (4.8 miles)
• Overland Park Church of Christ (5.1 miles)