The Zack Group in Overland Park, KS

Pros

• The Zack Group is praised for advocating for employees and having their best interests in mind.
• Emily is described as going above and beyond to help with employment opportunities.
• The administrative staff and care team are consistently described as professional, capable, and supportive.
• Recruiters like Hunter, Emma, Jeremy, Timmy, Alex, and Madelyn are repeatedly praised for their responsiveness, patience, and dedication.
• The group treats employees like family and values their opinions and needs.
• Zack Group is widely regarded as a great place to work, with positive experiences across many roles.
• Many reviewers report favorable pay, good assignments, and benefits.
• The hiring-to-placement process is described as smooth, friendly, and efficient thanks to the staff.
• A large number of reviewers would recommend Zack Group to others.
• The company helps staff grow by exposing them to different healthcare settings and building new skills.

Cons

• They are extremely unprofessional and a complete waste of time, repeatedly sending out job assignments only to say they can't help because you need a year of experience.
• It feels like they are going through the motions with no real intention to help or hire, being rude, dismissive, and unsupportive of those trying to break into the field.
• They hire transphobes who spew incorrect medical facts online.
• One of their employees constantly spreads hateful opinions on social media and boasts about being employed by Zack Group.
• A nurse named Elaine is incredibly rude and makes everyone else's problems her own.
• A Zack Group worker took hours away from a reviewer and gave them to favored employees, with no action taken when reported.
• Stay away from Zack Group; they are the worst company, fake and judgmental with no regard for anyone.
• They are accused of lying to facilities, not paying employees for shifts canceled, and attempting to tarnish a nurse's name.

Review

The Zack Group in Overland Park is best suited for frontline healthcare professionals - CNA, LPN, RN, and other caregivers - who want real control over when and where they work and who value a responsive, hands-on recruiting team. The model works especially well for those building hours while in school or pursuing multiple settings, since the agency routinely places staff across a variety of facilities and shifts. For families seeking a steady, single-employer environment with a fixed team, this arrangement can feel less predictable, but for those who prize schedule flexibility and rapid access to assignments, the pairing is compelling.

Those who should consider alternatives are those who require guaranteed hours, flawless predictability, or a uniform culture with tight oversight. Several reviews flag experiences that hinge on inconsistent scheduling or shifts that disappear, and a few claim stiffness around experience requirements or miscommunications that stall a career start. For decision-makers prioritizing long-term stability with one steady employer, or direct, hands-on management from a single corporate team, other staffing partners or direct employment avenues may deliver greater reliability and fewer potential friction points.

The strongest pro set centers on advocacy and access. Recruiters consistently described as proactive and dependable - people like Emily, Emma, Timmy, and others - who actively seek shifts that align with individual goals and keep caregivers paid and booked. The sense that staff are backed when conflicts arise is repeatedly highlighted as a differentiator, with recruiters "standing up" for employees and helping navigate facility-specific hurdles. Pay remains a primary draw, with many reviewers reporting competitive rates and the opportunity to increase earnings by choosing higher-value assignments, aided by generous scheduling options and referral bonuses.

Equally important is the flexibility to work across multiple facilities. The Zack Group often positions caregivers in varied settings, which expands clinical exposure, sharpens skills, and broadens professional networks. This is a practical upside for families evaluating staffing stability in a senior-living ecosystem: a pool of caregivers who can adapt to different resident needs, plus the ability to reassign quickly if a facility's demand shifts. The positive experiences frequently mention attentive, communicative office staff and a culture where staff feel valued, respected, and empowered to make decisions about their own schedules.

However, the landscape isn't uniformly favorable. A segment of reviews paints a troubling picture of missteps in operations and ethics: claims of canceled shifts not paid, hours reassigned to favored colleagues, or gaps in follow-through that leave staff frustrated. Several commenters allege unprofessional behavior among individual team members, including accusations of discriminatory or hostile conduct online, and even sharp disagreements about job readiness and experience prerequisites. These reports are not universal, but they are meaningful for families evaluating staffing reliability for critical senior-care roles; they suggest a need for thorough vetting and explicit contract terms.

The bottom-line advice is pragmatic and decisive. If the priority is a nimble staffing partner that empowers caregivers with choice, clear pay and scheduling pathways, and robust recruiter support, The Zack Group can be a strong ally for a senior-living program sourcing qualified, flexible talent. To mitigate the risk of negative experiences, insist on written expectations: a transparent pay policy, a firm schedule-confirmation process, and a defined escalation path for disputes. Seek references from current facility partners and observe how the company responds to concerns in real-time. For facilities prioritizing predictability and a tightly managed culture, pairing with additional agencies or pursuing direct-hire care leadership remains a prudent contingency. In practice, The Zack Group delivers substantial upside for flexible staffing needs, tempered by the essential discipline of clear terms and vigilant governance.

This part of Overland Park, Kansas, offers a variety of healthcare options with well-established physicians and hospitals located within a short distance. Additionally, there are several parks nearby for outdoor recreational activities and dining options ranging from Mexican to American cuisine. Cafes such as Starbucks and local establishments like Brew Haha Coffeehouse provide convenient spots for socializing or enjoying a quiet moment. Pharmacies are easily accessible for medication needs, and a theater is available for entertainment. Several places of worship are also present in the area for spiritual fulfillment. Overall, this neighborhood provides a combination of healthcare services, recreational opportunities, dining choices, and community support that may appeal to seniors looking for a comfortable living environment in Overland Park.

Physicians

• Allergy & Asthma Care, PA (0.8 miles)
• Discover Vision Centers in Leawood, Kansas (1.3 miles)
• Kansas City Allergy & Asthma Associates, P.A. (1.4 miles)
• Kansas City Orthopaedic Institute (1.7 miles)
• College Park Specialty Center (2.4 miles)
• KC Endocrinology & Diabetes (3.2 miles)
• Jackson County Pulmonary Medical Group (3.5 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (0.9 miles)
• Saint Luke's South Hospital (1.8 miles)

Parks

• Nall Hills Park (1 miles)
• Cherokee Park (2.6 miles)
• Gezer Park (3.4 miles)
• Quivira Park (3.6 miles)
• Thomas S. Stoll Dog Park (3.9 miles)
• Harmon Park (4.3 miles)
• Ironwoods Park (4.9 miles)

Restaurants

• K-Macho's Mexican Grill and Cantina (1.1 miles)
• The Cheesecake Factory (1.2 miles)
• Unforked (1.4 miles)
• Shake Shack (1.4 miles)
• Q39 South (1.4 miles)
• Houlihan's (1.5 miles)
• Martin City Pizza & Tap Room - Mission Farms (1.6 miles)

Cafes

• Starbucks (1.2 miles)
• McLain's Market (1.2 miles)
• Starbucks (1.7 miles)
• Brew Haha Coffeehouse (2.5 miles)
• Starbucks (4 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.6 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Hy-Vee Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (3.3 miles)

Places of Worship

• Lord of Life Lutheran Church (3.8 miles)
• St Michael The Arch Angel (4.1 miles)
• Overland Park Church of Christ (4.5 miles)
• Overland Park Christian Church (4.5 miles)