Leisure Operations
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5211 West 103Rd Street, Overland Park, KS 66207
For more information about senior living options: (844) 490-3973
The staff cared for residents like no other facility could. Sheila and Ashley consistently ensure patients are taken care of. DON Bobbi and the nursing staff oversee patient care exceptionally well. The facility has undergone a tremendous upgrade in the facility, staff, and care. Under new ownership since July 2024, a wonderful new team truly cares about the residents and staff. The administration is open to establishing relationships with residents and families. Residents never developed bedsores; they received attentive care. The front desk staff are polite and accommodating.
The kiosk service is terrible. The kitchen staff are horrible and the food is terrible, always cold and late. The staff could care less about residents and never answer call lights, always come in very late. The facility has changed hands many times and is neglectful; it should be shut down for the sake of the poor patients. It is a nasty place. There are concerns about scabies and undisclosed agency staffing. Some nursing aides are stubborn and refuse to do their jobs; residents can wait hours for help and even lie in their own urine. Do not send your loved one here; photos on the website are not accurate.Across the collected impressions, this facility emerges as a place that can feel like a lifeline to some families and a source of considerable concern to others. The reviews paint a landscape of stark contrasts: testimony to compassionate, diligent care and a thriving sense of community on one hand, and persistent frustrations with staffing, responsiveness, and basic services on the other. The thread tying many positive accounts together is a sense that, despite its flaws, the facility has meaningful potential when its leadership and frontline staff are aligned around patient well-being.
Several outside healthcare providers and families spotlight specific personnel who make a difference. Sheila and Ashley are repeatedly recognized for their roles in coordinating patient care and ensuring that residents' needs are met. The DON, Bobbi, and the nursing staff are described as knowledgeable, empathetic, and capable of guiding families through complex care needs. One reviewer notes that the social service team and nursing team are fantastic and that the leaders - including Sheila and Bobbi - treat residents with respect while supporting staff as well. In these accounts, the facility feels like a place where clinicians and administrators are genuinely invested in meaningful relationships with residents and their families, with administration described as open to building those connections.
The most positive notes tend to align with a broader narrative of improvement under new ownership. Several reviewers credit a substantial upgrade in the facility, staff, and quality of care since ownership changes in July 2024. They describe a solid commitment to adequate staffing, better morale, and a more deliberate focus on residents' overall well-being. The sentiment is that the atmosphere has shifted toward a more family-like environment, where staff "care deeply" and residents are kept as a central priority. For some, this has translated into tangible clinical outcomes - most notably the absence of bedsores in at least one resident's long stay - an enduring reassurance for families seeking vigilant, preventative care.
There is also a clear call to visit and see for oneself. Positive reviewers encourage prospective patients and outside providers to observe the facility first-hand, noting that the improvements in the building and the climate of care are worth witnessing in person. The statements suggest that the new leadership is willing to engage with families and residents openly, a dynamic that many families find essential when choosing a long-term care setting. In that spirit, some reviewers express a willingness to recommend the facility to friends and colleagues based on the observed upgrade in care and the dedication of the current team.
However, the picture is far from one-dimensional. A number of reviewers report serious concerns that underscore the challenges of running a post-acute or long-term care facility. Competing narratives describe periods when assistance was slow or hard to come by, with phrases like "no one to help" and "terrible kiosk service." Some patients and families recount sluggish response times from aides and nurses, frequent delays in obtaining help or medications, and a sense that some days required persistence simply to access basic support. Food quality and meal service are another recurring gripe, with claims that kithcen staff can be inconsistent and meals arrive cold or late, undermining residents' comfort and dignity. There are also broader concerns about safety and oversight, including reports of neglect-related experiences and even extended delays before a resident could be seen by a doctor or social worker.
The forum includes a stark contrast of personal experiences regarding the care environment. One reviewer depicts the facility as a "joke" in terms of care after a particularly troubling hospitalization sequence for a loved one, signaling a strong warning against placing a loved one there. Another voice adds a caution about photos on the website not accurately reflecting the facility, urging prospective families not to rely on online images alone. There is also a striking mention of a health concern (scabies) raised by an agency worker, highlighting the complexity and opacity that some families perceive when it comes to staffing and infection control. Taken together, these accounts underscore the difficulty of balancing high-quality, reliable care with the realities of staffing shortages and operational inconsistencies that can plague even well-intentioned facilities.
Despite the range of experiences, there is a palpable sense of a facility in transition. Some reviewers celebrate the ongoing improvement efforts and urge continued attention to staffing, responsiveness, and quality control, while others urge caution and emphasize that experiences can be highly variable. The common thread for many is the recognition that the care environment is not static: it can become more attentive, more compassionate, and more efficient with the right leadership, staffing levels, and culture. Yet the persistent questions about how consistently those improvements are implemented - across all shifts, all units, and all interactions - remain at the forefront for families weighing this facility against others in the region.
In summary, the facility presents a spectrum of experiences: pockets of exceptional care delivered by dedicated staff members who know residents by name and prioritize their well-being, alongside persistent operational and communication gaps that can compromise day-to-day safety and comfort. The recent ownership change appears to have sparked hopeful momentum, with administrators and frontline staff frequently cited as deeply committed to better care and stronger resident-family relationships. For families considering this facility, the landscape suggests a strong recommendation to visit, ask pointed questions about staffing, infection control, continuity of care, and response times, and observe the care culture across different times of day. The right fit will depend on individual needs, tolerance for variability, and the ability to engage proactively with the care team to ensure that residents receive the consistent, compassionate, and timely care that many reviewers say marks the best days here.
165 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kansas City International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in the bustling city of Overland Park, KS, our assisted living community offers a wide range of amenities and care services to ensure that our residents lead a fulfilling and comfortable lifestyle. Our fully furnished apartments provide all the comforts of home, complete with private bathrooms and cable or satellite TV for entertainment.
We prioritize the well-being of our residents by offering 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. Our dedicated staff also provides medication management and meal preparation according to special dietary restrictions, including diabetes diets. Transportation arrangements are available for medical appointments or other outings.
Our community boasts an array of amenities designed to cater to various interests and needs. For those looking to socialize or engage in activities, we offer a gaming room, small library, resident-run activities, fitness programs, and scheduled daily activities. Planned day trips allow residents to explore nearby attractions.
The dining experience at our community is exceptional with restaurant-style dining where meals are prepared with special attention given to dietary restrictions. Additionally, we have concierge services available for any additional needs or requests that our residents may have.
With multiple cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters and hospitals in close proximity to our community, our residents can easily access various services and entertainment options.
At our assisted living community in Overland Park, KS , we strive to create an environment that promotes independence while providing the necessary support for a comfortable lifestyle.
Leisure Operations is located at 5211 West 103Rd Street, Overland Park, KS 66207 in Johnson County, Kansas
Leisure Operations on seniors.fyi includes 4 photos including images showing physical therapy, rehabilitation, interior, exercise equipment, gym, exercise, healthcare, building, and more.
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