Coram Healthcare

Pros

• Trisha is a life saver.
• Trish got them all set up.
• She is very knowledgeable of other avenues and very resourceful in trimming costs.
• She consistently responds promptly and addresses concerns quickly.
• Trish rocks!
• Trish is kind, helpful, and professional.

Cons

• The reviewer describes the customer service as horrible.
• They state it took seven days to obtain the needed supplies.
• They claim they ran out of formula due to weather-related delays and had to rinse and reuse bags.
• They say they would have given zero stars.
• They allege the wrong protein shakes were delivered, causing dumping syndrome.
• They state returns for credit were refused because it was past the return window.
• They claim customer service never returned calls, and managers did not return calls either.
• They accuse the company of fraudulent behavior for double-billing their insurance and their own payment, resulting in substantial out-of-pocket costs.

Review

A living record of mixed experiences emerges from these accounts, painting a picture of a health-support service that can feel like a lifeline in moments of vulnerability and, at other times, a source of stress and frustration. The overarching thread is clear: patients strapped into medical routines - whether healing with a feeding tube before surgery or managing post-bariatric care - need reliable supply, timely support, and transparent billing. When those needs are met, the experience can be life-changing in its reassurance. When they aren't, the consequences can feel health-threatening and financially confusing.

One set of remarks centers on a troubling lack of follow-through and slow, inconsistent service. An individual describes being placed on a feeding tube to allow the pancreas to heal before surgery, a process expected to last four to six weeks. In this period, the patient faced a troubling reality: it took seven days for essential supplies to arrive, with an explanation that relied on weather conditions and even joking "the sun has been shining this whole time" as if to dismiss the urgency. The result was running out of formula, forcing the patient to rinse and reuse feeding bags - an improvised, uncomfortable workaround with serious implications for safety and health. The reviewer's blunt verdict is that the promised 24/7 customer support was not realized, and the delay disrupted a critical phase of care.

Against this backdrop of frustration, there is also a standout example of exemplary patient advocacy. Trisha (referred to affectionately as Trish) is described as a lifeline in the system. This caregiver emerges repeatedly as a beacon of reliability and knowledge. The praise emphasizes not only her depth of understanding about insurance coverage and alternative funding avenues but also her remarkable responsiveness. The reviewer notes that Trish would answer after hours, sometimes texting and calling back immediately, and often helped to bring in additional expertise to address issues quickly. The sentiment is consistent and emphatic: "YOU ROCK Trish! Thank you so much!" In these lines, a professional's consistent, compassionate approach to patient needs stands in marked contrast to the broader organizational experience and offers a clear example of how a single dedicated person can significantly alter a patient's sense of security and hope.

Other entries describe a troubling misstep in product fulfillment and a breakdown in communication that compounds an already difficult situation. One reviewer reports receiving the wrong kind of protein shakes, a mistake with real health consequences: the incorrect items purportedly triggered dumping syndrome after gastric bypass surgery. The customer claims there was an awareness of potential adverse effects, yet the return for a credit was refused because too much time - about a month - had elapsed. The lack of timely communication appears to have left the patient repeatedly trying to reach staff and managers, with claims that calls were not returned and that even managerial efforts did not bridge the gap. The frustration deepens into a broader accusation: after paying full price, the reviewer contends that the company billed the insurance twice for the same product, effectively charging both the patient and the insurer. The language here steps from dissatisfaction into a claim of fraudulent behavior, with the patient vowing to pursue a refund through their insurance provider and even to consider legal action.

This kernel of alleged financial and administrative failure triggers a further negative consequence: the reviewer's relationship with the provider becomes strained to the breaking point. They describe a heavy sense of betrayal - feeling that they were not only mischarged but left to grapple with the consequences of a billing error that spanned a period in which the health needs remained urgent and ongoing. The result is a broader, almost existential critique of the service model: the patient indicates a loss of trust, a sense that the organization's practices require overhauls in both ethics and responsiveness. The language shifts toward a call for accountability, urging not just a remedy for the specific incident but a systemic reassessment of how patient care and billing align.

All of these experiences intersect with a note about the ongoing relationship with medical teams and institutions. The reviewer asserts that the bariatric doctor had prescribed more economical shakes available at a general retailer like Walmart - an alternative that would be less likely to trigger adverse effects and be gentler on the budget. The implication is that the current provider's products or processes contributed to a need to seek cheaper, safer options elsewhere. There is also a sense that this friction has implications for the hospital's collaborations: the reviewer mentions KU Hospital as the entity that helped connect them with the service in question and signals a desire for that partnership to be reconsidered in light of these problems. The call to reevaluate is urgent, framed not merely as dissatisfaction but as a step toward protecting patients' health and financial well-being.

Taken together, the narratives reveal a service landscape with sharply divergent experiences. On one hand, a dedicated professional - Trisha - stands out as a model of patient-centered care: responsive, knowledgeable, and willing to mobilize additional resources to support a patient's health journey. On the other hand, a pattern of delayed shipments, unfulfilled promises of constant support, incorrect product fulfillment, and disputed billing casts a long shadow over the organization. The tension between these two extremes highlights the gaps that can exist in healthcare supply chains and patient support networks. When a core mission is to safeguard patient health and dignity, even a single advocate cannot fully compensate for systemic shortcomings.

Ultimately, these accounts converge on a practical takeaway: patient care benefits most when reliability, communication, and ethical billing align with compassionate, capable direct support. The exceptional dedication shown by Trisha demonstrates how meaningful good service can be in the health arena. Yet the broader experiences reveal critical opportunities for improvement in supply reliability, after-hours responsiveness, accurate fulfillment, and transparent billing practices. For patients navigating similar pathways, the message is clear: seek out trusted points of contact like Trisha, advocate for timely and accurate shipments, and demand clear, coordinated communication among suppliers, hospitals, and insurers. In the best possible outcome, the blend of capable frontline advocacy and consistently reliable operations could transform distressing journeys into manageable, dignified care experiences.

Restaurants

• Fronteras Mexican Restaurant (0.5 miles)
• McDonald's (0.6 miles)
• Hayward's Pit Bar-B-Que (0.6 miles)
• Sonic Drive-In (1.6 miles)
• BD's Mongolian Grill (1.9 miles)
• Houlihan's (1.9 miles)
• Pine & Bamboo Garden (2.1 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Hy-Vee Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• Retina Associates (1 miles)
• College Park Family Care - Lenexa (1.1 miles)
• Shawnee Mission Special Addition Birth Center (1.4 miles)
• AdventHealth Medical Group Primary Care at Shawnee Mission (1.4 miles)
• Ascentist Aesthetics and Facial Plastics (1.8 miles)
• AdventHealth Centra Care Shawnee (2.5 miles)
• College Park Specialty Center (3.3 miles)

Places of Worship

• Good Shepherd Catholic Church (1.3 miles)
• Overland Park Christian Church (2.3 miles)
• Lenexa Baptist Church (2.8 miles)
• Overland Park Church of Christ (5 miles)

Cafes

• Black Dog Coffeehouse (1.4 miles)
• Panera Bread (1.6 miles)
• Panera Bread (2.2 miles)
• Panera Bread (2.7 miles)
• Brew Haha Coffeehouse (3 miles)
• Starbucks (3.2 miles)
• Filling Station Coffee (3.5 miles)

Parks

• Cherokee Park (2.3 miles)
• Antioch Park (2.4 miles)
• Shawnee Mission Park (3.6 miles)
• Harmon Park (4.4 miles)
• Nall Hills Park (4.5 miles)
• Thomas S. Stoll Dog Park (4.8 miles)
• Shawnee Mission Dog Park (4.9 miles)

Theaters

• B & B Theatres (3.4 miles)
• AMC DINE-IN Studio 28 (6 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (5 miles)
• Saint Luke's South Hospital (6 miles)