Comfort Keepers of Overland Park, KS

Pros

• Crystal was amazing and understood what her aunt needed and what they were going through.
• Comfort Keepers does a great job.
• The mother really enjoys A.J.'s company and feels that everything is under control when they travel.
• The office staff is friendly and knowledgeable.
• Mary is outstanding; she is very helpful and knowledgeable in assisting with dad's care.
• Mary is always eager and willing to help, giving the family time without worry.
• Heather B is awesome with communication and finding Mary; she follows up consistently.
• The Comfort Keepers staff are very kind and go out of their way to assist with anything needed.
• Jan was an outstanding caregiver who went above and beyond; communication was great.
• The caregivers were awesome: courteous, respectful, and very helpful.
• Comfort Keepers was a lifesaver when help was needed; they were accommodating and a true blessing.
• Kevin is professional and personable; he goes above and beyond and stays in touch.
• The aides became like family to the father and provided caring and competent service.
• The Skarda family feels forever grateful to Comfort Keepers and the Kansas City VA for such caring and competent service.

Cons

• Caregiver did not show on the first day; no phone call or explanation given.
• They were very disappointed with the communication with the office and with how concerns were addressed.
• They had seen over 15 caregivers in a short period, with many call-ins and unreliable caregivers.
• They felt let down by how things were handled, including perceived questionable business practices with seniors and families.
• They described unprofessional behavior by some staff, including claims that Linda from the State Line Rd. office talks behind people's backs and does not follow federal procedures.
• They observed caregivers sometimes sitting and watching TV instead of performing assigned chores.
• They stated they would not recommend Comfort Keepers.
• Some reviewers gave Comfort Keepers a 0-star rating.

Review

Across a wide range of experiences, families describe Comfort Keepers as a service that can bring real peace of mind when loving someone through aging and illness. Several accounts highlight caregivers who made a strong, personal connection with their clients and who understood not just the tasks of care but the emotional terrain of each family's situation. Crystal, for example, is singled out as amazing for truly understanding what an aunt needed and for navigating the family's circumstances with sensitivity. The sentiment that care goes beyond routine tasks to address individual needs is echoed in many reviews, where the right caregiver can feel like a trusted part of the family.

Positive experiences extend beyond a single caregiver. One family started using Comfort Keepers recently and immediately noticed that their mother enjoyed A.J.'s company, which gave them confidence that things were under control even when they needed to travel. The office staff are described as friendly and knowledgeable, reinforcing the sense that the agency is approachable and proactive in coordinating care. Another account emphasizes the value of long-term relationships, noting that after several years with Comfort Keepers, their dad's current caregiver Mary is outstanding - helpful, knowledgeable, and encouraging with daily routines like hydration. The reviewer even assigns five stars to Mary and points to Heather B as a standout for communication and for locating Mary when needed.

The perspective of a dedicated caregiver also surfaces in these reviews. A caregiver with Comfort Keepers for more than five years speaks to the personal rewards of the job: seeing clients look forward to visits, the power of a kind word or a smile, and the importance of patience and understanding in elder care. This voice stresses that the team's kindness and willingness to go the extra mile are what make families feel supported. That sentiment is reinforced by individual testimonials about specific caregivers who left a strong impression - Jan, described as outstanding and easy to coordinate with from out of state; and a trio of caregivers - Betty, Paulette, and Tatyana - who were all cited as awesome, courteous, and genuinely helpful.

However, the collection of reviews is not uniformly glowing. A prominent critique centers on communication and consistency. One reviewer who found Comfort Keepers to be a lifesaver in urgent moments also reported that concerns and professional issues were frequently dismissed once their mother's condition improved. They felt overridden in decision-making and scheduling, which underscored a sense that business practices needed to be more respectful of families who entrust their loved ones to care. This tension between the warmth of caregivers and the quality of administrative communication recurs in several posts, with several reviewers noting that while caregivers can be excellent, office communication sometimes lags behind what families need to feel reassured.

The theme of continuity, or the lack thereof, runs through multiple accounts. A reviewer new to the agency over a four-month period described seeing more than 15 caregivers, with frequent call-ins and inconsistent coverage. They expressed frustration that many caregivers did not seem to have a solid understanding of Alzheimer's disease and sometimes appeared to be more like "expensive adult sitters" than capable caretakers who could perform required tasks. This sense of instability is compounded by reports of no-show days where a caregiver failed to appear on the first day without any explanation. In a few posts, families voiced a desire to speak with an owner or higher-level management to address unresolved concerns.

Among the voices calling for improvements, there is also a clear request for depth and reliability when a regular caregiver is off the schedule. A reviewer who praised the general professionalism of staff nonetheless asked for more continuity and planning to fill in when a regular caregiver could not be present, especially for clients with complex needs. The same post notes the value of a caregiver's personal touch while acknowledging that predictable, steady coverage matters just as much for peace of mind as technical know-how.

Amid the mixed feedback, several passionate testimonials speak to outstanding, highly praised experiences. One family wrote, "We could not be happier with Comfort Keepers and Kevin, the care-taker they matched for my 93-year-old father-in-law." Kevin's professionalism and personable manner are highlighted, along with practical help such as doing laundry, making the bed, and handling other needs - elements that contribute to a sense of relief and reduced worry for the family. The communication around arrangements and ongoing care is described as strong in this case, reinforcing the impression that effective coordination can be as important as capable hands at the bedside.

In a final, deeply grateful note, a family recounts the story of their late father Myron A. Skarda, whose daily care under Comfort Keepers, arranged through the VA in Kansas City, left a lasting impact. The aides became like family, providing bathing, dressing, healthy meals, housekeeping, and meaningful human contact during the last years of his life. The Skarda family expresses enduring gratitude to Comfort Keepers and the Kansas City VA, highlighting how such care can lift spirits and offer essential support when time is precious and emotions run high.

Overall, the collection of reviews paints a picture of Comfort Keepers as a service capable of delivering heartfelt, high-quality care when the match between family, client, and caregiver is right. The strongest praise centers on individual caregivers who go above and beyond, the ability of some office staff to communicate effectively and coordinate well, and the comfort families feel when their loved ones are in capable hands. At the same time, the experiences reveal real concerns about consistency, reliability, and communication practices within the organization. Families who have faced frequent caregiver turnover, missed visits, or what they perceive as dismissive handling of concerns emphasize the importance of clear, proactive management and dependable scheduling. In sum, Comfort Keepers appears to be a source of genuine comfort and relief for many families, with room to grow in ensuring steady, well-communicated, long-term care for those with ongoing needs.

Pharmacies

• Hen House (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Nick & Jake's (0.6 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• SPIN! Neapolitan Pizza (0.8 miles)
• Culver's (1 miles)
• McDonald's (1 miles)
• Bonefish Grill (1.4 miles)
• Unforked (1.5 miles)

Hospitals

• Saint Luke's South Hospital (0.9 miles)
• Rehabilitation Hospital of Overland Park (3.3 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (1.2 miles)
• AMC DINE-IN Studio 28 (5.4 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Starbucks (2.9 miles)
• Starbucks (3.4 miles)
• McLain's Market (3.5 miles)
• Brew Haha Coffeehouse (3.9 miles)
• Starbucks (4.9 miles)

Places of Worship

• St Michael The Arch Angel (1.9 miles)
• Lord of Life Lutheran Church (2.6 miles)
• Overland Park Church of Christ (4.1 miles)

Parks

• Gezer Park (2.2 miles)
• Ironwoods Park (2.9 miles)
• Quivira Park (3.2 miles)
• Nall Hills Park (3.6 miles)
• Thomas S. Stoll Dog Park (3.7 miles)
• Cherokee Park (5 miles)
• Heritage Park (5.6 miles)

Physicians

• Discover Vision Centers in Leawood, Kansas (2.6 miles)
• Kansas City Allergy & Asthma Associates, P.A. (2.6 miles)
• College Park Family Care Center of Stanley (2.6 miles)
• Allergy & Asthma Care, PA (3.1 miles)
• Kansas City Orthopaedic Institute (3.3 miles)
• KC Endocrinology & Diabetes (3.7 miles)
• College Park Specialty Center (3.7 miles)