Ottawa Retirement Village

Pros

• The staff at Rock Creek is attentive, professional, and easy to work with.
• The physical therapy team is knowledgeable and adapts therapy goals to individual needs.
• Residents receive excellent care and feel treated like family by the staff.
• The facility maintains a homelike environment with compassionate care for all residents.
• Visitors are greeted with smiles and compassion, creating a warm atmosphere.
• Team members are dedicated, going above and beyond to support residents' needs.
• Many employees express gratitude for the supportive work environment and the relationships built with residents.
• The administrative team is committed to providing high-quality care and excellence in service.

Cons

• One reviewer does not recommend Rock Creek for care, citing a tragic incident involving their Aunt who fell and died soon after being left in her wheelchair.
• Another person expressed dissatisfaction with the food quality at Ottawa Retirement and criticized the staff for not following through on their commitments.
• A reviewer mentioned that while the staff is okay, they sometimes act unprofessionally by not following through with what they say they will do.
• There were complaints regarding the lack of activities available for residents, indicating that there is limited engagement beyond church visits and occasional bingo games.
• Overall management of the facility was criticized as needing improvement according to one reviewer's observations about staff expertise and adherence to promises made to families.

Review

The feedback regarding Rock Creek of Ottawa presents a diverse range of experiences that highlight both the commendable aspects of its care services and some areas that require critical attention. On one hand, many individuals have expressed deep appreciation for the quality of care provided at Rock Creek, particularly emphasizing the attentiveness, professionalism, and compassion exhibited by the staff. Many reviewers note the exceptional dedication shown not only in routine care but also in personalized therapy services tailored to individual needs.

The outpatient therapy services offered at Rock Creek have garnered particularly positive remarks. Several patients who underwent rehabilitation following surgeries, such as knee replacements, noted impressive outcomes from their therapy sessions. The physical therapists are praised for their expertise and adaptability in constructing individualized treatment plans. Reviewers express gratitude for how these services enabled residents to regain mobility—one stated that her mother "wheeled in and walked out," thanks to the efforts of the dedicated therapy team led by Ali, the Director of Rehab. This level of personalized care resonates strongly with families seeking effective rehabilitation.

While numerous comments reflect satisfaction with staff interactions—highlighting their kindness and commitment—others point to systemic issues that detract from the overall experience at Rock Creek. Concerns were raised about inadequate management and inconsistent follow-through on promises made by staff members. For instance, one reviewer described discrepancies between what was communicated regarding activities available for residents and what was actually provided. Activities like church gatherings and bingo were mentioned; however, there seemed to be a notable lack of engagement opportunities beyond these basic offerings.

Additionally, some reviews illustrate troubling incidents that raise apprehensions about safety protocols within the facility. A serious account came from a family member whose aunt suffered an unfortunate fall while left unattended in her wheelchair—a tragedy that ultimately led to her death soon after hospitalization. This stark contrast to others’ positive experiences emphasizes the necessity for vigilant oversight regarding resident safety within skilled nursing environments like Rock Creek.

Despite these contrasting situations, many testimonies reaffirm that for most residents—and especially their families—Rock Creek is perceived as a caring community where residents are treated with dignity akin to family members. Reviewers often used phrases such as “the best rehabilitation facility” or “a loving community,” illustrating a strong sense of belonging fostered among both caregivers and residents alike. Staff members describe their work environment positively, indicating support from colleagues and revealing genuine affection towards residents.

Overall, while Rock Creek boasts several strengths in its compassionate caregiving approach and expert rehabilitation services—a trend supported by numerous heartfelt reviews—persistent concerns related to communication lapses, activities availability, management practices, and serious incidents must not be overlooked. It highlights an essential opportunity for improvement so that this facility can continue to enhance its reputation as a trustworthy haven for seniors requiring skilled nursing care while ensuring such tragedies do not recur in the future.

This part of Ottawa, Kansas, offers a variety of amenities that would be beneficial for seniors looking to settle in the area. With multiple places of worship nearby, including Living Way Apostolic and Ottawa Bible Church, seniors can easily find spiritual fulfillment. Additionally, there are several parks such as Prairie Spirit Rail Trail and Forest Park where seniors can enjoy leisurely walks or outdoor activities. Access to healthcare is convenient with Ottawa Family Physicians and Precision Cancer Center located within close proximity. Pharmacies like Walgreens and Walmart Pharmacy are also easily accessible for medication needs. For dining options, there are various restaurants like China Palace Restaurant and Freddy's Frozen Custard & Steakburgers offering a range of cuisine choices. Overall, this neighborhood provides a blend of essential services, recreational opportunities, and dining options that cater to the needs of seniors seeking a comfortable living environment.

Places of Worship

• Living Way Apostolic (0.3 miles)
• Pilgrim Bible Church (1 miles)
• Ottawa Bible Church (1.1 miles)
• First Assembly Of God Church (1.1 miles)
• Grace Community Fellowship (1.6 miles)
• First United Methodist Church (1.7 miles)
• Grace Gospel Church (1.7 miles)

Parks

• Prairie Spirit Rail Trail (0.7 miles)
• Forest Park (2 miles)
• Bark Park (2.2 miles)
• Williamsburg City Park (12.7 miles)
• Pomona State Park (17.8 miles)
• John Brown Memorial Park (18.6 miles)
• Wells Overlook County Park (20.1 miles)

Physicians

• Ottawa Family Physicians (0.7 miles)
• Precision Cancer Cente (0.7 miles)
• Lawrence Otolaryngology Associates (0.7 miles)
• Frank Eye Center (0.8 miles)
• Kenneth J Frank (0.8 miles)
• Frank, Kenneth Dr - Frank Eye Center Pa (0.8 miles)
• The EyeDoctors Optometrists (1.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1.3 miles)
• Allegre Pharmacy (1.6 miles)
• Good Neighbor Pharmacy (1.8 miles)
• Kramer Pharmacy (1.8 miles)
• Kramer Drug Store Ottawa (1.8 miles)
• Auburn Pharmacy (13.8 miles)

Transportation

• Budget Truck Rental (0.8 miles)
• U-Haul Neighborhood Dealer (1.8 miles)
• Alamo (2.2 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Lemaster Aviation (3.9 miles)
• Dodson Aviation (4.2 miles)
• Ottawa Airport (4.3 miles)

Hospitals

• Ransom Memorial Hospital (0.8 miles)
• Franklin County Cancer Foundation (1.7 miles)
• Osawatomie State Hospital (19.3 miles)

Restaurants

• China Palace Restaurant (1.1 miles)
• Freddy's Frozen Custard & Steakburgers (1.1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.2 miles)
• Sodexo (1.2 miles)
• Wendy's (1.3 miles)
• Applebee's (1.4 miles)

Cafes

• Corner Market (1.6 miles)
• Baldwin Dance Cafe (13.6 miles)
• Chris' Cafe (19.1 miles)
• Whistle Stop Cafe (19.2 miles)

Theaters

• Mid-Way Drive-In Theatre (19.5 miles)