Parklane Towers in Liberal, KS
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1401 N New York Ave, Liberal, KS 67901
For more information about senior living options: (844) 490-3973
Marsha, the occupancy specialist, genuinely cares about residents and goes above and beyond to help with documents and next steps. Ty, the director, is described as one of the most resourceful and truly decent leaders. The leasing office staff are great. Doug and Eli, the maintenance personnel, are always happy to help residents and do the job right the first time.
She’s had to throw 2 beds away in the last month because of bed bugs. The front office asked her to pay $11.00 for removal of the second bed. There are allegations that the building’s bed bug problems are left unattended.Parklane Towers is best suited for seniors or adults who prize unusually responsive, people-centered on-site management and hands-on maintenance. This community works best for residents who value a front office team that truly commits to helping with paperwork and planning the next steps, and for households that appreciate maintenance crews who are quick to respond and capable of doing the job right the first time. The vibe can feel communal and active, with staff leadership described as resourceful and deeply involved in resident welfare. For families that place a premium on personal service, Parklane Towers delivers notable strengths in day-to-day management and accessibility.
The core positives lie in the staffing culture. The leasing office is described as excellent, with a team that genuinely cares about residents and makes a visible effort to keep processes moving smoothly. Occupancy specialists are praised for going above and beyond to ensure all required documents are in order and that residents understand what comes next. Leadership from Ty is portrayed as highly capable and practical, while maintenance staff Doug and Eli are noted for reliability and responsiveness. When the focus is on practical problem-solving and dependable service delivery, these elements create a tangible sense of support that can make daily life easier, especially for those navigating complex housing logistics.
However, the most serious red flag in the reviews is a persistent bed bug problem, including multiple beds ruined in a short span and a controversial charge for removal. The suggestion that pest issues go unattended compounds concerns about health, comfort, and ongoing costs. In a setting where residents expect a clean, pest-free environment, these allegations undermine the otherwise strong service narrative. The interplay between responsive office staff and a troubling pest reality creates a bifurcated experience: excellent personal attention on administrative and maintenance tasks, but potential disruption and financial friction tied to pest management.
These competing forces shape a clear risk-reward calculus. The pros, visible staff commitment, quick maintenance responsiveness, and a practical, problem-solving leadership, do offset some daily irritants and can reduce the friction of living in a multi-unit building. Yet the bed bug situation erodes trust and safety standards that many families require, particularly for seniors or residents with allergies or compromised health. In other words, excellent customer service does not fully compensate for unresolved pest control issues, and the bed bug risk remains a decisive factor for anyone prioritizing a consistently controlled environment.
For families considering Parklane Towers, concrete due diligence is essential before making a move. Ask for a current, written pest management plan with a schedule, scope, and proven remediation outcomes. Seek documentation of recent pest control results and a clear commitment to addressing any future infestations, including tenant-facing remedies and associated costs. Verify how charges related to pest control are handled and whether there are caps or waivers for residents facing repeated issues. In parallel, assess how the leasing team handles visits, inspections, and follow-up on persistent complaints, and consider a trial period if possible to gauge whether the on-site culture truly translates into stable, pest-free living.
Bottom line: Parklane Towers offers a standout service-forward environment with engaged staff who can make daily life smoother and coordination easier. That strength is meaningful for families who value accessibility and hands-on support in managing housing logistics. Still, the bed bug issue represents a non-trivial liability that can overshadow otherwise solid daily operations. If pest control reliability and a consistently pristine living space are non-negotiables, alternatives should be explored. For those willing to demand transparent pest management and have confidence in the staff to enforce timely remediation, Parklane Towers can be a workable option, but only with clear assurances and ongoing scrutiny of pest control performance.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Parklane Towers is an exceptional assisted living community located in the vibrant city of Liberal, KS. Our community offers a variety of amenities and care services to ensure the comfort and well-being of our residents.
At Parklane Towers, we understand the importance of spiritual support, which is why we provide devotional services off-site for those who wish to engage in religious activities. Additionally, our indoor common areas create a warm and inviting atmosphere where residents can socialize and form lasting friendships.
Our dedicated staff is equipped to provide specialized care for individuals with diabetes. With their expertise and compassionate approach, residents can feel confident in receiving the personalized assistance they need to manage their health effectively.
We also prioritize engaging activities that cater to different interests. For those seeking spiritual fulfillment, devotional activities are offered offsite. Furthermore, our central location puts us in close proximity to two cafes, two parks, three pharmacies, eleven physicians' offices, thirty-seven restaurants, three transportation options, twenty-three places of worship, one theater, and two hospitals. This ensures that residents have easy access to various amenities and services within the local area.
Parklane Towers prides itself on providing exceptional care within an enriching environment. Come join our welcoming community and experience all that we have to offer!
This part of Liberal, Kansas offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several places of worship in close proximity, individuals can continue practicing their faith without having to travel far. Nearby physicians and medical clinics provide easy access to healthcare services, including cancer treatment centers and specialized women's health facilities. Additionally, the abundance of cafes, restaurants, pharmacies, and parks make it easy for residents to run errands, enjoy meals out, and stay active in the community. The Southwest Medical Center and its rehabilitation services are conveniently located nearby for any healthcare needs. Overall, this area offers a mix of services and recreational opportunities that can contribute to a high quality of life for seniors.
Parklane Towers is located at 1401 N New York Ave, Liberal, KS 67901 in Seward County, Kansas
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