Windsor Place Home Care

Pros

• The worker is very professional and attentive to detail.
• The staff are outstanding toward customers.
• The help received left the reviewer very impressed.

Cons

• They have had nothing but problems with this place.
• They believe the company is not worth it and does not help their clients.
• The customer service is absolutely horrible.
• The workers are often unable to come, and there are few or no fill-ins available.
• They do not return calls in a timely manner.
• Management is very poor.
• They pay over $400 per month and rarely get the promised 20 hours.

Review

The collection of remarks paints a picture of a service that elicits very different experiences from different people. On one end, there is a strong sense of dissatisfaction and frustration that stretches across multiple aspects of the service. Several reviewers express a clear stance of disillusionment, with statements like "I would definitely put no stars" and "we've had nothing but problems with this place the whole entire time." The sentiment here is that the company is not meeting basic expectations, is not worth engaging with, and is not helpful to clients. The frustration isn't limited to sentiment alone; it's tied to practical realities the reviewers describe, including unfavorable comparisons to a competing provider.

A recurring thread in the negative feedback is the perception that the service fails to deliver on its promises and does not provide reliable support. One reviewer argues that the company is not worth it and contrasts it unfavorably with another provider described as "a much better place," noting that the rival also pays its workers. The implication is that the issues are not isolated incidents but indicative of a broader problem with value and care. The sense of unreliability - whether in hours, staffing, or overall service quality - appears to be a core complaint, contributing to a view that the investment is not justified.

Financial expectations and actual delivery are a focal point for several reviewers. One person mentions paying "over 400.00 a month" yet "rarely get the 20 hours she is supposed to get." This discrepancy between what customers are charged for and what is actually received is highlighted as a central grievance. When combined with other complaints about poor management, the financial concern deepens into a perception of systemic inefficiency and mismanagement. The emphasis on hours promised versus hours delivered adds a concrete, measurable dimension to the frustration many reviewers feel.

Reliability and responsiveness are emphasized as major problem areas. The criticisms note that "the worker is often unable to come" and that "they do not have fill ins most of the time." Compounding this is the claim that the company "do not return calls in a timely manner either." For families relying on caregiving services - where timely assistance can be crucial - the combination of missing visits and poor communication creates a sense of instability and anxiety about the level of care being provided. The impact is especially acute for the reviewer who describes their mom as unable to cook or wash her hair, underscoring how essential dependable support is to daily living.

The reviews also reveal a stark contrast in perceived customer service quality. One account is blunt and critical, labeling the customer service as "absolutely horrible." In contrast, another reviewer offers a positive assessment, calling the service "very professional, outstanding towards me, attention to detail" and expressing strong satisfaction with the help received. This juxtaposition underscores the inconsistency in experiences and suggests that some encounters with staff may be well-handled, while others fall far short of expectations. The variance hints at irregularities in staffing, training, or organizational culture that can produce very different outcomes for different clients.

Taken together, the input suggests a service with significant reliability and communication challenges, especially around staffing and scheduling. The combination of high costs, limited hours delivered, and inconsistent management appears to drive the overall negative sentiment. The occasional positive experiences, while real for some, do not seem to offset the prevalence of complaints about missed visits, unreturned calls, and inadequate care coordination in the eyes of many reviewers. For prospective clients, these patterns might signal a need for caution and thorough due diligence, including asking explicit questions about substitute coverage, scheduling guarantees, and how hours are tracked and reported.

Ultimately, the narrative reveals a service that can deliver excellent, attentive care in some instances, but is frequently criticized for unreliability, poor communication, and perceived mismanagement. The strongest, repeated messages warn of gaps between promised and actual hours, difficulty in obtaining timely responses, and a sense that client needs - particularly those of vulnerable family members - are not consistently met. Readers are left with a mixed impression: potential for high-quality care in certain situations, but with a substantial risk of disappointment and frustration in others.

This part of Columbus, Kansas offers a variety of amenities and services that cater to the needs of seniors. With multiple places of worship nearby, including Camp Joy Ministries and First Baptist Church, residents can easily find opportunities for spiritual fulfillment. In terms of healthcare, Saint John's Maude Norton Memorial Hospital is conveniently located within close proximity, ensuring access to quality medical care. Additionally, there are several pharmacies in the area such as Kansas Medical Supply and Monarch Pharmacy for easy medication management. For dining options, popular chains like Subway and Sonic Drive-In are available, along with local favorites like Angelo's Deli & Market. Those seeking recreational activities will appreciate the nearby parks like Riverside Park and Tow Mater and Cars On Route 66 for outdoor enjoyment. Overall, this part of Columbus provides a well-rounded community with essential services for seniors looking to settle in the area.

Places of Worship

• Camp Joy Ministries (0 miles)
• Catholic Diocese Of Wichita (0.1 miles)
• First Baptist Church (0.2 miles)
• Church of Christ (0.3 miles)
• Calvary Baptist Church (0.4 miles)
• First Assembly Of God Parsonage (1 miles)
• Southern Baptist Convention (7.1 miles)

Pharmacies

• Kansas Medical Supply (0.1 miles)
• Walgreens (11.6 miles)
• Monarch Pharmacy (11.7 miles)
• Monarch Pharmacy & Soda Fountain (12 miles)
• Wolkar Drug (12.2 miles)
• Wolkar Drug (12.4 miles)
• Ole Miners Pharmacy (12.9 miles)

Hospitals

• Saint John's Maude Norton Memorial Hospital (0.2 miles)
• Oswego Medical Center (14.8 miles)
• Oswego Community Hospital (14.8 miles)
• Via Christi Hospital (16.9 miles)

Restaurants

• Subway (0.7 miles)
• Angelo's Deli & Market (8.5 miles)
• Subway (11.8 miles)
• El Cabritos (11.9 miles)
• Sonic Drive-In (12.1 miles)
• Baxter Springs Smokehouse (12.4 miles)
• Sonic Drive-In (12.7 miles)

Physicians

• Manzer Family Medicine (0.7 miles)
• Girard Medical Center of Cherokee (11.7 miles)
• Community Health Center of Southeast Kansas (12.7 miles)
• Dr Deffenbaugh (13.8 miles)
• Ortho Four States (13.8 miles)
• Via Christi Women's Health (16.7 miles)
• Mercy (16.8 miles)

Cafes

• Rita's Roost (11.7 miles)
• Streetcar Station Coffee Shop (13 miles)
• Hemi's Cafe (15.2 miles)
• The Twisted Pretzel Factory (16.4 miles)

Parks

• Tow Mater and Cars On Route 66 (12.8 miles)
• Riverside Park (14.3 miles)
• Schmoker Park (15.3 miles)
• Elmore Park (15.8 miles)
• Parks Maintenance Facility (17 miles)
• Vietnam War Memorial (17.3 miles)

Transportation

• Enterprise Rent-A-Car (17.9 miles)