Windsor Place Home Care in Columbus, KS

Pros

• The staff are very professional and show outstanding attention to detail.
• The help received was impressive to the reviewer.

Cons

• They have had nothing but problems with this place the whole time.
• They are not worth it.
• They do not help their clients either.
• The company has absolutely horrible customer service.
• The worker is often unavailable to come, and there are no fill-ins most of the time.
• They rarely provide the 20 hours per month promised.
• The management is very poor.

Review

Windsor Place Home Care in Columbus, Kansas is best suited for families with a senior who has relatively light in-home needs and can tolerate uneven scheduling, plus the capacity to supervise and coordinate care closely. This option can function as a supplemental support when a household can live with occasional help rather than a guaranteed, daily presence. It may work for a resident who requires occasional assistance with tasks like light housekeeping or basic personal care, provided family members are ready to fill in gaps, manage logistics, and press for timely communication.

Those who prioritize dependable daily presence, consistent hours, and responsive management will want to consider alternatives. The reviews repeatedly describe missed visits, insufficient hours delivered, and delayed or unreturned communications, which translate into real gaps in care for someone who cannot be left unattended for long. Prospective clients should expect a level of reliability that simply does not appear to be consistently available here, and recognize that the agency's management appears underprepared to stabilize staffing or scheduling on a regular basis.

The few positive notes point to what could be a different experience if the right caregiver is matched and remains assigned. A reviewer praised professional, detail-oriented care and a compassionate approach, indicating that when a capable caregiver is in place, the service can be meaningful and respectful. Yet this favorable interaction is not the norm across the footprint of feedback, and the overall pattern shows that quality tends to hinge on which caregiver is assigned and whether that person shows up consistently. The potential upside exists, but it is fragile and not reliably delivered.

Cost and utilization are central concerns. Families report paying over $400 per month for services and averaging around 20 hours of care that are promised but not consistently provided. That equation often fails the basic test of value: when hours are promised but not honored, the financial and emotional burden falls on relatives who must bridge the gaps. In a market where competitive agencies offer clearer schedules, guaranteed hours, and predictable staffing, Windsor Place struggles to justify its price point given the inconsistent service delivery highlighted in multiple accounts.

For families weighing options, a rigorous vetting path is essential. Demand concrete commitments: a named primary caregiver with guaranteed backup coverage, a written care schedule with minimum hours, and a responsive supervisor reachable during business hours. Seek references and, if possible, arrange a short trial period to evaluate reliability before committing long-term. Compare contracts carefully to ensure there is a clear escalation path for missed visits or insufficient care, and verify how scheduling changes are communicated. In short, this provider can fill a modest gap in specialized situations, but with common reliability issues, the decision should tilt toward agencies offering steadier staffing and firmer management practices.

Overall, Windsor Place is not a robust fit for families needing consistent, predictable home care. Its best-case value is realized only when a dependable caregiver remains consistently assigned, and even then the system relies on vigilant oversight from families. For most households seeking reliable daily assistance, exploring stronger staffing models, clearer accountability, and more dependable communications will yield better outcomes. Alternatives that boast steadier scheduling and better managed care will likely deliver greater peace of mind and measurable daily benefits for the resident.

This part of Columbus, Kansas offers a variety of amenities and services that cater to the needs of seniors. With multiple places of worship nearby, including Camp Joy Ministries and First Baptist Church, residents can easily find opportunities for spiritual fulfillment. In terms of healthcare, Saint John's Maude Norton Memorial Hospital is conveniently located within close proximity, ensuring access to quality medical care. Additionally, there are several pharmacies in the area such as Kansas Medical Supply and Monarch Pharmacy for easy medication management. For dining options, popular chains like Subway and Sonic Drive-In are available, along with local favorites like Angelo's Deli & Market. Those seeking recreational activities will appreciate the nearby parks like Riverside Park and Tow Mater and Cars On Route 66 for outdoor enjoyment. Overall, this part of Columbus provides a well-rounded community with essential services for seniors looking to settle in the area.

Places of Worship

• Camp Joy Ministries (0 miles)
• Catholic Diocese Of Wichita (0.1 miles)
• First Baptist Church (0.2 miles)
• Church of Christ (0.3 miles)
• Calvary Baptist Church (0.4 miles)
• First Assembly Of God Parsonage (1 miles)
• Southern Baptist Convention (7.1 miles)

Pharmacies

• Kansas Medical Supply (0.1 miles)
• Walgreens (11.6 miles)
• Monarch Pharmacy (11.7 miles)
• Monarch Pharmacy & Soda Fountain (12 miles)
• Wolkar Drug (12.2 miles)
• Wolkar Drug (12.4 miles)
• Ole Miners Pharmacy (12.9 miles)

Hospitals

• Saint John's Maude Norton Memorial Hospital (0.2 miles)
• Oswego Medical Center (14.8 miles)
• Oswego Community Hospital (14.8 miles)
• Via Christi Hospital (16.9 miles)

Restaurants

• Subway (0.7 miles)
• Angelo's Deli & Market (8.5 miles)
• Subway (11.8 miles)
• El Cabritos (11.9 miles)
• Sonic Drive-In (12.1 miles)
• Baxter Springs Smokehouse (12.4 miles)
• Sonic Drive-In (12.7 miles)

Physicians

• Manzer Family Medicine (0.7 miles)
• Girard Medical Center of Cherokee (11.7 miles)
• Community Health Center of Southeast Kansas (12.7 miles)
• Dr Deffenbaugh (13.8 miles)
• Ortho Four States (13.8 miles)
• Via Christi Women's Health (16.7 miles)
• Mercy (16.8 miles)

Cafes

• Rita's Roost (11.7 miles)
• Streetcar Station Coffee Shop (13 miles)
• Hemi's Cafe (15.2 miles)
• The Twisted Pretzel Factory (16.4 miles)

Parks

• Tow Mater and Cars On Route 66 (12.8 miles)
• Riverside Park (14.3 miles)
• Schmoker Park (15.3 miles)
• Elmore Park (15.8 miles)
• Parks Maintenance Facility (17 miles)
• Vietnam War Memorial (17.3 miles)

Transportation

• Enterprise Rent-A-Car (17.9 miles)