LakePoint Augusta

Pros

• Visitors are greeted with breathtaking smiles upon entering the building.
• Jenny, the business manager, is celebrated for her outstanding help coordinating insurance coverage.
• The staff is extremely friendly and welcomes families by name.
• The care team works to provide the best possible care for residents.
• LakePoint Augusta is described as a warm, home-like place with compassionate care.
• Sherri is warm and available, making families feel heard and well cared for.
• Harrison provides exceptional support through admissions and physical therapy coordination.
• Makena is a kind breath of fresh air that contributes positively to the atmosphere.
• The facility and its team are consistently professional, respectful, and devoted to residents.
• The rooms are well maintained, clean, and spacious, with good dining experiences.

Cons

• The main complaint was that the food is not always warm when it arrives at the resident's room.
• The social worker will not return calls and did not respond to messages about transferring a relative.
• Some staff were not very welcoming during visits.
• Food at the facility was cold many times.
• Staff response times to call lights could be up to an hour.
• Nursing care was not attentive and the staff did not seem to care about residents' well-being.
• The room shown to visitors was described as a small apartment and was too small.
• There was neglect described as horrible, including a resident being found sitting in wet underwear unattended.
• The reviewer stated they would never return to LakePoint.

Review

LakePoint Augusta is best suited for families seeking a warm, home-like continuum of care in a rural Kansas setting, where staff relationships feel personal and the administrative team actively assists with admissions, Medicaid, and care planning. The community shines for residents who need a reliable mix of rehab, respite, and ongoing senior living support, with a strong emphasis on being part of the resident's life and routine. Many reviews highlight Jennie, the business office manager, as a critical ally - helping with insurance, room placement, and Medicaid processes - while nurses, aides, and cooks deliver attentive, personable care. The facility's culture leans toward family involvement, with staff greeting families by name and working to customize care around individual needs. It truly feels like home.

That said, certain limitations are visible and not easily ignored. For families prioritizing absolute predictability - instant call-light responses, meals served hot without exception, and a consistently calm administrative climate - alternatives should be considered. A handful of reviews describe delayed call-light responses, meals arriving cold, and some staff interactions that felt less welcoming. The social services coordination, at times, demonstrated gaps in guiding families through long-term planning, and a few posts recount concerns about oversight and responsiveness. In short, reliability varies by day and by staff assignment, suggesting that the experience hinges on leadership visibility and family involvement.

On the upside, LakePoint Augusta earns its keep with a deeply caring frontline. Numerous accounts single out the nursing and aide teams as attentive and compassionate, with many residents forging meaningful relationships and new friendships. The leadership team, especially Jennie, is repeatedly praised for handling financial logistics, room placement, and problem-solving that smooths transitions for families. The physical environment, including well-kept rooms and public spaces, contributes to a feeling of safety and dignity. The campus offers a broad set of services - rehab therapies, respite care, and end-of-life support - along with activity options, a beauty shop, and other amenities that help residents stay engaged. For those who value a home-like rhythm and personalized attention, the pros line up strongly here.

Yet, concerns persist that cannot be dismissed. Several reviews recount situations where care expectations were not met: experiences of rude or disengaged staff, missed opportunities to address concerns promptly, and incidents of neglect or poor response in urgent moments. Food quality and consistency appear uneven - some meals praised, others reported cold or burnt dishes - while response times to calls or questions occasionally extend beyond what families expect. A minority voice questions the effectiveness of social work coordination and communications with families who live out of state, and there are anecdotes of higher administrative friction that color the overall impression. These threads matter because they touch residents' safety, dignity, and trust in the care team.

Despite these concerns, the net balance remains favorable for many families because the strongest assets - genuine care, accessible leadership, and a true sense of home - often overcome rough patches. The staff's demonstrated willingness to listen, adjust plans, and work through Medicaid and billing complexities reduces friction at a pivotal time. Residents are described as active participants in their routines, with ample opportunities to socialize and pursue daily preferences, which helps mitigate occasional service gaps. For decision-making, focus on meeting firsthand staff - ask to observe real-time care interactions, request a written plan for rehab or long-term care, and verify how concerns are escalated and resolved. A tour with Jennie or a direct conversation with the administrator can illuminate whether the current team can consistently deliver the level of care sought.

Bottom line: LakePoint Augusta is a solid choice for families seeking a compassionate, community-driven setting with a broad care continuum and a reputation for personal, attentive service. It is especially well-suited for rehab, respite, and ongoing living with an emphasis on resident choice and family involvement. Those who cannot tolerate variability in meal quality, staffing consistency, or promptness of care may want to explore alternatives where stability is the default. Because the differences live in day-to-day reality, the decision should rest on a careful, in-person assessment - visiting, meeting the care team, reviewing current care plans, and confirming that the care philosophy aligns with expectations for safety, dignity, and daily life.

This part of Augusta, Kansas offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. With several physicians and pharmacies within close proximity, accessing medical care and prescriptions is convenient. There are also parks nearby for enjoying outdoor activities and relaxation. Places of worship provide spiritual support and community connections, while restaurants offer dining options for meals out or takeout. Transportation options such as airports and car rental services make traveling easier, and cafes provide opportunities for socializing over coffee or treats. Additionally, there is a hospital and dialysis center within reach for any healthcare needs. Overall, this area presents a well-rounded environment that caters to the needs of seniors looking to lead a comfortable and fulfilling lifestyle in Augusta, Kansas.

Physicians

• Greene Vision (0.3 miles)
• Harder Family Practice PA (0.3 miles)
• Augusta Family Practice (1.2 miles)
• Andover Medical Clinic (9.1 miles)
• El Dorado Obstetrics & Gyn (9.1 miles)
• Via Christi Clinic (9.2 miles)
• Kansas Medical Associates, PA (9.2 miles)

Parks

• Augusta Play Park (0.4 miles)
• Andover Central Park (8.4 miles)
• Andover Dog Park (8.4 miles)
• Graham Park (9.2 miles)
• Belle Terre Park (10.6 miles)

Places of Worship

• Victory Worship Center (0.6 miles)
• Christian Church Disciples of Christ, South Central District (1 miles)
• Christ Lutheran Church (1 miles)
• Hope Community Church (8.2 miles)
• Andover United Methodist Church (9.2 miles)
• Pentecostal Light House Church (9.4 miles)
• Family Worship Center (9.5 miles)

Restaurants

• Subway (1.8 miles)
• Wendy's (1.9 miles)
• Anita's Mexican Restaurant (9 miles)
• Domino's Pizza (9.2 miles)
• Los Cocos (9.2 miles)
• Wendy's (9.2 miles)
• Timbuktu Bar & Grill (9.2 miles)

Pharmacies

• Cooper Drug Store (1.9 miles)
• Golden Plains Pharmacy Services (1.9 miles)
• Coopers Pharmacy (1.9 miles)
• Walgreens (9.2 miles)
• El Dorado True Care Pharmacy (10.3 miles)
• Walgreens (10.5 miles)
• Omnitrition (11.4 miles)

Transportation

• Augusta Municipal Airport (3AU) (6.4 miles)
• Capt Jack Thomas-el Dorado Airport (EQA) (9.7 miles)
• Easy Car Rental (10.1 miles)
• Train Depot (10.4 miles)

Cafes

• Scooter's Coffeehouse (9.3 miles)
• Daylight Donuts (9.6 miles)

Hospitals

• Sba Dialysis Center (9.9 miles)
• Susan B Allen Memorial Hospital (9.9 miles)

Theaters

• Regal Warren East (12.9 miles)