Comfort Keepers of Burlington

Pros

• Bickford's staff are very caring and attentive.
• Residents feel loved and well cared for by the caregivers.
• Families are grateful for the excellent care their loved ones receive.
• The community is welcoming, homelike, and well maintained.
• Bickford provides engaging activities and outings that keep residents social and entertained.
• Trick-or-treat and other family events are well received and create joyful memories for residents.
• The meals are homemade, delicious, and varied.
• Staff form real bonds with residents and treat them like family.
• The facility is clean, bright, and well organized.
• Leadership and staff foster a positive culture that stands out.
• Grandmothers and mothers enjoy safe, fun environments where they can thrive.
• The director and staff are praised for professionalism and kindness.

Cons

• They had a few hiccups in the past but have seemed to find the right people that are wanting to lead this branch to success.

Review

Bickford of Burlington stands out in the eyes of families who entrust their loved ones to its care. Across multiple reviews, the thread is clear: the staff are genuinely helpful, respectful, and deeply compassionate. People repeatedly describe the team as the best caregivers around, noting that residents are treated with dignity and warmth from the moment they step through the door. The atmosphere feels welcoming and personal, and it's impossible not to sense that every member of the Bickford family cares about making residents feel valued and at home.

Many families recount experiences where the care provided for a grandparent or parent surpassed expectations. The word "incredible" comes up often when describing the level of attention and affection their loved ones receive. Grandmothers and mothers are described as being well-loved, safe, and joyful, with caregivers who go the extra mile to ensure daily life is enjoyable as well as secure. The sentiment is consistent: when families visit, they see smiling residents and a sense that the people who live at Bickford are not just cared for, but cherished as members of a caring community.

The sense of community is reinforced through a lively calendar of events and activities that engage residents, their families, and even the broader community. Reviews celebrate events like truck or treat and trick-or-treat, which bring joy to the residents and delight to visiting children. Public events such as these are described as fun, friendly, and well organized, with residents feeling happy and engaged. Donuts with Grandparents, ice cream socials, and various outings and activities - ranging from painting rocks to science experiments, trivia, art, and live music - provide meaningful opportunities for social connection and personal enrichment. Families also appreciate the welcoming stance toward visitors, noting that it's easy for loved ones to come by and be part of the community.

The physical environment and daily life at Bickford of Burlington are described as warm, clean, and homelike. Several reviews highlight a cozy, inviting atmosphere and a well-maintained facility that feels like home rather than an institution. Residents benefit from homemade meals that are described as delicious and comforting, with meals that are thoughtfully prepared and varied enough to keep things interesting. Beyond the meals, the daily rhythm includes engaging activities, outings, and experiences that help residents stay connected, curious, and active. The combination of a comfortable setting and a purposeful program creates a sense of security and happiness that families notice and value.

A number of comments shine a light on the people who lead and staff the branch. Specific staff members are called out for their exceptional attitude and dedication. Dakota is praised for her compassionate approach as Family Advocate, with families encouraged to book a tour and see how she will care for loved ones as if they were her own. Haley is singled out as an outstanding nurse with a great attitude, someone who embodies the kind of caring that makes all the difference in tough moments. Ashleigh is described as caring and understanding, a person who believes in others and demonstrates a genuine commitment to support. And the leadership and culture under Director Katie Boyd are described as phenomenal, with staff who care deeply about the residents' well-being and a branch culture that feels unique and welcoming. Together, these individuals contribute to an atmosphere where staff members form real bonds with residents and families alike, turning caregiving into a mission rather than a job.

Overall, families leave with a clear sense of peace and confidence. The positive testimonials emphasize trust in the quality of care and the stability of the environment. People express gratitude for the sense that their loved ones are not only cared for but cherished - receiving attention, kindness, and opportunities to participate in meaningful experiences. The overarching message is one of wholehearted endorsement: Bickford of Burlington is a place where residents are treated like family, where daily life is infused with warmth and purpose, and where families feel assured that their loved ones are in good hands. Many reviewers explicitly say they would choose Bickford again for future needs and would recommend it to others seeking a compassionate, well-run assisted living community. It's a community that makes living there feel safe, joyful, and well-supported for both residents and their families.

This part of Burlington, Iowa, offers a variety of amenities and services that would be beneficial for senior living. With multiple physicians and healthcare facilities nearby, residents have easy access to quality medical care. There are also several pharmacies in the area for convenient medication management. In terms of dining options, there are a variety of restaurants and cafes within close proximity, offering a range of choices for dining out or grabbing a quick bite to eat. The parks nearby provide opportunities for outdoor recreation and leisurely walks. Additionally, transportation services are readily available for seniors who may need assistance getting around the area. Overall, this neighborhood provides a mix of healthcare resources, dining options, and recreational activities that can contribute to a comfortable and convenient living environment for seniors.

Physicians

• Steindler Orthopedic Clinic (0.2 miles)
• Infinity Medical (0.3 miles)
• American Eyecare-Burlington (0.3 miles)
• Freedom Laser (0.3 miles)
• Burlington Internal Medicine (0.7 miles)
• Brooks Kevin DO (0.9 miles)
• Wilson Hearing Aids & Services (0.9 miles)

Restaurants

• Edgewater Grille (0.3 miles)
• Gator's Restaurant and Lounge (0.3 miles)
• Casa Fiesta Mexican Restaurant (0.3 miles)
• Shokai Sushi (0.4 miles)
• Jimmy John's (0.6 miles)
• Broadway Bar and Grille (0.6 miles)
• Perkins Restaurant and Bakery (0.6 miles)

Parks

• Luers Park (0.3 miles)
• Dankwardt Park (1 miles)
• Perkins Park (2.3 miles)
• Mosquito Park (2.4 miles)
• Dankwark Park (3.7 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.6 miles)
• Peet's Coffee and Tea (1.4 miles)
• Starbucks (1.5 miles)
• Dunn Brothers Coffee (1.9 miles)
• Beancounter Coffeehouse & Drinkery (2.4 miles)

Transportation

• U-Haul Moving & Storage (0.4 miles)
• Alamo (0.6 miles)
• Burlington Junction Railway (2.1 miles)
• Southeast Iowa Regional Airport (BRL) (3.2 miles)
• U-Haul Neighborhood Dealer (3.4 miles)
• LittleFoot Taxidermy (7.3 miles)

Places of Worship

• West Burlington United Methodist Church (0.6 miles)
• Divine Mercy Parish (0.9 miles)
• Wings of Praise Outreach Center (0.9 miles)
• First Assembly of God (1.2 miles)
• Seventh-Day Aventist Church (1.8 miles)
• Union Baptist Church Full Gospel Fellowship (2.1 miles)
• Southern Baptist Convention (2.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walmart Pharmacy (1.1 miles)
• Heritage Medical On Roosevelt (1.4 miles)
• Heritage Family Pharmacy (1.7 miles)
• Health Mart Pharmacy (1.7 miles)
• Heritage Park Pharmacy (1.9 miles)
• Walgreens (2 miles)

Hospitals

• Kadel, Kelly Great River Wound and Hyperbaric Clinic (1.8 miles)
• GRMC Foundation (1.8 miles)
• Podiatric Physicians & Surgeons (2.3 miles)
• Burlington Care Center (3.9 miles)