Comfort Keepers of Burlington

Pros

• The staff are very helpful and treat residents with respect.
• The caregivers are the best around, and residents' smiles show they are loved and happy at Bickford.
• Grandma's care at Bickford is absolutely incredible, and her family is grateful.
• Grandmas feel so loved and cared for at Bickford, and the staff are absolutely wonderful to them.
• The trunk-or-treat was a big hit, with kids and residents smiling.
• The facility and staff are great, and loved ones are treated well; families would choose it again if needed.
• Bickford is a great place; the staff are very caring and attentive.
• The mother loves it there; she is well cared for and has fun.
• Bickford of Burlington is a place of positivity, with loving care for residents, and families are thankful; it is highly recommended for transitions to assisted living.
• Bickford is a wonderful living facility that exceeds expectations; residents are greeted by friendly staff, the environment is clean and well-maintained; residents are kept social and entertained with diverse activities.
• The staff are friendly.
• The environment is welcoming.
• The staff and environment are friendly and welcoming, with residents enjoying daily activities and outings, and families welcome to visit.
• The trick-or-treat event was enjoyable, with great people and a wonderful atmosphere.
• The facility is wonderful and the staff are inviting.

Cons

• It wasn’t a good look.
• The billing part was frustrating for them.

Review

Bickford of Burlington is best suited for families that want a warm, home-like senior living experience where staff treat residents like family and daily life is built around social connection, purposeful activities, and consistently good mood. The community earns its reputation on the strength of its people, caregivers who are described as compassionate, attentive, and genuinely invested in each resident’s happiness. Across tours and family visits, the environment feels cozy and lived-in, with residents staying engaged through everyday life, outings, arts, and live performances. The homemade meals, friendly greetings, and the sense that staff know residents’ histories and preferences create a comforting rhythm that makes the transition to assisted living feel less abrupt and more like moving into a welcoming extended family.

Alternatives may be worth considering for families whose priorities lean more toward medical intensity, nursing-centric oversight, or transparent, simplified billing structures. A few reviews acknowledge past administrative hiccups and billing frustrations, signaling that someone needing strict financial predictability or more on-site clinical resources may want to compare options. Those with tighter budgets or a hard requirement for a fully transparent, streamlined billing process may find the experience at Bickford Burlington requires careful scrutiny. In short, for families prioritizing warmth, engagement, and a homey vibe over clinical saturation, this is a standout choice; for those whose needs center on high-touch medical management or hard-nosed budgeting, look at alternatives with a sharper focus in those areas.

The strongest positives center on the staff and the culture they cultivate. Caregivers are repeatedly praised for their respect, kindness, and genuine affection for residents, with specific staff members highlighted as exemplary: nurses, family advocates, and managers who go above and beyond to tailor care and maintain open communication. The community’s social calendar is rich and varied, outings, crafts, trivia, and live entertainment accompany daily activities that keep residents busy and engaged. Family members consistently note that the environment feels both safe and celebratory, with events designed to invite loved ones into the routine rather than barrier them out. This blend of sincere care and lively programming is the core strength that makes residents feel seen, valued, and emotionally secure.

These strengths offset most notable drawbacks because the experience centers on belonging and continuity. Even when administrative rough edges surface, the pervasive warmth from staff, the steady cadence of meals and activities, and the visible joy on residents’ faces tend to reassure families. The community’s leadership, including highly regarded figures, is described as capable and accessible, with a sense that improvements are ongoing and responses to concerns are practical and timely. The consistent praise for the homelike setting, the clean facility, the comfortable common spaces, and the welcoming atmosphere, reinforces the sense that comfort and companionship carry substantial weight in people’s satisfaction here. In essence, the elements that give residents daily purpose tend to smooth over the occasional billing or past leadership hiccups.

For families evaluating options, practical considerations should guide the visit: observe mealtime quality and consistency, assess how activities align with a loved one’s interests, and listen for the degree of family involvement encouraged by staff. Ask to meet the person coordinating tours and programs, such as Dakota, and inquire about the accessibility of family events, open visitation, and opportunities to customize schedules around a resident’s history and preferences. Inquire specifically about any ongoing billing questions, how past issues were resolved, and what guarantees exist for transparent pricing. If memory of positive interactions with Haley, Ashleigh, or Katie Boyd resonates, request opportunities to see how those relationships translate into daily care. This is a community that rewards proactive engagement with measurable gains in mood, participation, and perceived safety.

Bottom line: Bickford of Burlington delivers a compelling package for families seeking a lively, affectionate, and family-like atmosphere where residents are genuinely cared for and integrated into a rich social fabric. It is less suited for those who require heavy clinical oversight, aggressive medical programming, or crystal-clear billing without potential variances. For most families, the strengths, the people, the homey setting, the robust activity slate, and the welcoming, family-forward culture, outweigh the occasional imperfections. A tour and direct conversations with frontline staff will reveal whether this is the right fit, with Dakota guiding tours and directors like Katie Boyd underscoring consistent leadership.

This part of Burlington, Iowa, offers a variety of amenities and services that would be beneficial for senior living. With multiple physicians and healthcare facilities nearby, residents have easy access to quality medical care. There are also several pharmacies in the area for convenient medication management. In terms of dining options, there are a variety of restaurants and cafes within close proximity, offering a range of choices for dining out or grabbing a quick bite to eat. The parks nearby provide opportunities for outdoor recreation and leisurely walks. Additionally, transportation services are readily available for seniors who may need assistance getting around the area. Overall, this neighborhood provides a mix of healthcare resources, dining options, and recreational activities that can contribute to a comfortable and convenient living environment for seniors.

Physicians

• Steindler Orthopedic Clinic (0.2 miles)
• Infinity Medical (0.3 miles)
• American Eyecare-Burlington (0.3 miles)
• Freedom Laser (0.3 miles)
• Burlington Internal Medicine (0.7 miles)
• Brooks Kevin DO (0.9 miles)
• Wilson Hearing Aids & Services (0.9 miles)

Restaurants

• Edgewater Grille (0.3 miles)
• Gator's Restaurant and Lounge (0.3 miles)
• Casa Fiesta Mexican Restaurant (0.3 miles)
• Shokai Sushi (0.4 miles)
• Jimmy John's (0.6 miles)
• Broadway Bar and Grille (0.6 miles)
• Perkins Restaurant and Bakery (0.6 miles)

Parks

• Luers Park (0.3 miles)
• Dankwardt Park (1 miles)
• Perkins Park (2.3 miles)
• Mosquito Park (2.4 miles)
• Dankwark Park (3.7 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.6 miles)
• Peet's Coffee and Tea (1.4 miles)
• Starbucks (1.5 miles)
• Dunn Brothers Coffee (1.9 miles)
• Beancounter Coffeehouse & Drinkery (2.4 miles)

Transportation

• U-Haul Moving & Storage (0.4 miles)
• Alamo (0.6 miles)
• Burlington Junction Railway (2.1 miles)
• Southeast Iowa Regional Airport (BRL) (3.2 miles)
• U-Haul Neighborhood Dealer (3.4 miles)
• LittleFoot Taxidermy (7.3 miles)

Places of Worship

• West Burlington United Methodist Church (0.6 miles)
• Divine Mercy Parish (0.9 miles)
• Wings of Praise Outreach Center (0.9 miles)
• First Assembly of God (1.2 miles)
• Seventh-Day Aventist Church (1.8 miles)
• Union Baptist Church Full Gospel Fellowship (2.1 miles)
• Southern Baptist Convention (2.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walmart Pharmacy (1.1 miles)
• Heritage Medical On Roosevelt (1.4 miles)
• Heritage Family Pharmacy (1.7 miles)
• Health Mart Pharmacy (1.7 miles)
• Heritage Park Pharmacy (1.9 miles)
• Walgreens (2 miles)

Hospitals

• Kadel, Kelly Great River Wound and Hyperbaric Clinic (1.8 miles)
• GRMC Foundation (1.8 miles)
• Podiatric Physicians & Surgeons (2.3 miles)
• Burlington Care Center (3.9 miles)