Great River Klein Center

Pros

• The staff at the facility strive to make residents feel at home and provide ample activities and food choices.
• The Appletree neighborhood has beautiful rooms and caring staff who keep families informed and take excellent care of residents.
• The PT staff is great and ensures that everyone stays active.
• The Klein Center is a new facility with fantastic food, private rooms, and beautiful grounds.
• The staff takes good care of residents, showing genuine care and love towards them.

Cons

• The resident stated that there is no lettuce available despite requesting it regularly, which suggests a lack of availability and possible inconsistency in the kitchen/menu prep.
• It is mentioned that there has been a reduction in resident activities due to employee cutbacks, potentially impacting resident health and morale.
• An individual's loved one was declined skilled rehab without any response from the facility, leading to frustration and disappointment in the customer service provided.
• The reviewer expressed dissatisfaction with the administration and customer service of the hospital associated with the facility, giving it a low rating.
• It is stated that staff lacks comfort in taking care of those who need skilled rehab, indicating potential inadequacies in their ability to provide appropriate care.
• A former patient claims that they were unnecessarily given numerous medications during their stay for rehab and highlights issues with trust and incompetence among the staff.

Review

Recent changes in a senior living facility have left some higher-salaried employees feeling disappointed. One resident, who relies on the kitchen staff for nutrition and menu preparation, expressed their frustration at the lack of lettuce available. They also mentioned that the food options have become repetitive, resembling a school lunch program. Furthermore, cuts in employee numbers have resulted in fewer resident activities, leading to a decline in both health and morale.

Despite these negative changes, there are still positive aspects to the senior living facility. One reviewer commended the staff's efforts to create a home-like environment and provide residents with various activities and food choices. The therapy staff is dedicated to keeping residents active and engaged, ensuring their well-being.

Another review highlighted the excellent care provided by the staff in the Appletree neighborhood. The residents' relatives appreciated being kept informed about their loved ones' condition and witnessed firsthand the genuine care and love shown by the staff. The reviewer also praised the quality of food served in the facility and had no reservations about eating it themselves.

However, not all experiences at this senior living facility have been positive. One person shared their frustration after their friend was denied rehab services due to being deemed too high-risk by the facility's administration. Despite attempts from her doctor and caregiver to discuss her case with them, they received no response. This lack of customer service was deeply disheartening for both patient and family members, causing them to miss spending holidays together.

Another individual had a similar complaint about this facility's lack of responsiveness to referring physicians' calls. They felt that residents requiring skilled rehabilitation did not receive adequate attention or care.

One particularly concerning review accused the senior living facility of prioritizing financial gain over patient well-being. The author claimed that unnecessary medications were prescribed during their stay for rehab purposes and credited a second opinion from another doctor with revealing that there was nothing wrong with them medically. This individual emphasized caution when trusting what is recommended within the facility.

Despite these mixed reviews, one reviewer had nothing but positive things to say about the new Klein Center. They praised the excellent care provided, luxurious private rooms, and exceptional food options. The facility's cleanliness and beautiful surroundings were also commended.

In conclusion, recent changes in this senior living facility have impacted various aspects of residents' lives. While some reviewers highlight the staff's commitment to creating a comfortable and engaging environment, others express dissatisfaction with the lack of responsiveness and deterioration in services. It is essential for the administration to address these concerns and ensure that patient well-being remains a top priority.

Pharmacies

• Health Mart Pharmacy (0 miles)
• Heritage Family Pharmacy (0 miles)
• Heritage Park Pharmacy (0.2 miles)
• Walmart Pharmacy (0.6 miles)
• Walgreens (1.6 miles)
• Heritage Medical On Roosevelt (1.6 miles)
• Walgreens (3 miles)

Physicians

• Occupational Medicine Clinic (0 miles)
• Burlington Area Family Practice Center (0 miles)
• Anil Dhuna Dr (0 miles)
• Burlington Pediatrics Association (0.1 miles)
• Theron Jameson DO (0.1 miles)
• Cleveland Dermatology (0.1 miles)
• Great River Surgeons (0.2 miles)

Hospitals

• Kadel, Kelly Great River Wound and Hyperbaric Clinic (0.1 miles)
• GRMC Foundation (0.2 miles)
• Podiatric Physicians & Surgeons (3.4 miles)
• Burlington Care Center (4.2 miles)

Cafes

• Peet's Coffee and Tea (0.7 miles)
• Starbucks (0.7 miles)
• Starbucks (1.7 miles)
• Panera Bread (1.8 miles)
• Dunn Brothers Coffee (1.9 miles)
• Beancounter Coffeehouse & Drinkery (3.6 miles)

Restaurants

• Maid-Rite (0.7 miles)
• All-Star Maid-Rite Diner (0.7 miles)
• Broadway Bar and Grille (1.3 miles)
• Family Buffet (1.4 miles)
• Gator's Grill & Spirits (1.5 miles)
• Wendy's (1.5 miles)
• Jimmy John's (1.5 miles)

Places of Worship

• Wings of Praise Outreach Center (0.8 miles)
• Divine Mercy Parish (1.2 miles)
• West Burlington United Methodist Church (1.2 miles)
• First Assembly of God (2.4 miles)
• Southern Baptist Convention (2.5 miles)
• Jehovah's Witnesses (2.5 miles)
• Seventh-Day Aventist Church (2.8 miles)

Parks

• Luers Park (1.5 miles)
• Dankwardt Park (2.6 miles)
• Perkins Park (2.9 miles)
• Mosquito Park (3.7 miles)
• Dankwark Park (4 miles)

Transportation

• U-Haul Moving & Storage (2 miles)
• Alamo (2.1 miles)
• U-Haul Neighborhood Dealer (2.7 miles)
• Southeast Iowa Regional Airport (BRL) (3.4 miles)
• Burlington Junction Railway (3.6 miles)
• LittleFoot Taxidermy (7.6 miles)