The Summit of Bettendorf

Pros

• They described moving there after a year as the best thing they ever did.
• The staff were professional, kind, and understanding.
• The facility is beautiful and the staff are great.
• They praised friendly staff, excellent care, delicious food, timely medications, and quick responses, with therapy staff who were engaging.
• They found it to be a great facility with friendly staff and residents who seem well-adjusted.
• The Summit is a beautiful facility with a warm welcome from staff.
• The tour was pleasant and thorough, with questions answered clearly and eagerly.
• Wellspire is described as the friendliest place for adult living with a beautiful, inclusive campus.
• The front desk was welcoming; Tressa provided information and a tour, answering questions attentively.
• The facility is beautiful with lots of amenities and a fabulous staff.
• The maintenance staff have gone above and beyond, and Brandon was a life saver for getting things done.
• They would love to spend their remaining days at The Summit.

Cons

• The care here is terrible; it can take 30 to 90 minutes to get a patient to the restroom.
• Residents often have to bring their own medications because staff forget to deliver them.
• Meal wait times are excessively long.
• The facility is overpriced for the level of care provided.
• Rooms are rarely cleaned.
• Administrators are unhelpful to families.
• Leaving residents sitting on the toilet appears to be a common issue.
• Short staffing and high prices make it seem unsafe or uncaring.
• Some admissions are reportedly forced by guardians, with financial pressure on families.
• The facility allegedly billed a relative $4,000 and banned the daughter for life after a dispute.
• Nurses are frequently on their phones and do not provide adequate patient care.
• Post-surgery care included missing pain meds, prescriptions not refilled, and unsafe conditions like a toilet overflow and a door falling off.

Review

The Summit comes across as a big, multi-faceted senior living community that elicits strong feelings from its visitors and residents. On one hand, many people describe it as a beautiful, well-designed campus with modern amenities, thoughtful landscaping, and a sense of warmth that makes it feel like a family environment. The way lines of communication and tour experiences are handled also stands out for several reviewers, with front desk staff and dedicated team members creating a welcoming first impression. The overall vibe for many is that this is a place with real potential to be a nurturing home for aging loved ones.

For residents who have made The Summit their home, the experience can be deeply positive. One reviewer reflected that moving there was "the best thing I ever did for myself," praising the professionalism, kindness, and understanding of the staff. Others echoed similar sentiments, highlighting a supportive atmosphere, a beautiful setting, and a staff that genuinely cares. The consistent message from these voices is that when things click, the community can feel like a true refuge: well-maintained common areas, attentive service, and a sense of belonging cultivated by the team.

Several accounts focus on specific positive experiences within the care continuum. A recent stay at Summit Rehab was described as marked by friendly staff, excellent care, and even enjoyable therapy sessions that made the process feel easier. The food was described as delicious, medications were delivered on time, and responses to requests were prompt. Therapy staff were noted as engaging and encouraging, turning rehabilitation into a more bearable and even pleasant experience. There are also appreciations for the broader staff network - maintenance and other support teams are praised for going above and beyond, reinforcing a sense that the community functions smoothly when everyone is aligned in their roles.

Yet, the picture is not uniformly rosy. A number of reviewers report significant concerns about care quality and operational efficiency. One review bluntly states that "the care here is terrible," citing long delays (30 to 90 minutes) to use the restroom or move a patient, missed medication deliveries, and slow responses to basic needs like meals. Allegations of excessive pricing without commensurate care, infrequent room cleaning, and unhelpful administrative interaction appear as recurring themes in several comments. Some reviewers even warn others not to place loved ones there, and there are mentions of disquieting rumors about patients being left sitting on the toilet for long periods. The friction between families and administrators also surfaces in a few accounts, including disputes over billing and questions about agency alignment.

There are also more nuanced experiences that blend positives with warnings. A visitor who dined with a resident found the facility to be great and observed friendly staff, painting a picture of a community where a loved one can appear well-adjusted and content. On the other hand, another reviewer warned that outer beauty can mask deeper issues, noting that "short staffed and way overpriced" could undermine quality of life. There are also disagreements about patient autonomy and consent, including accounts of guardianship dynamics and contested decisions that left family members feeling excluded or pressured.

Tours and visits provide a complementary dimension to the overall impression. Multiple accounts describe welcoming front-desk interactions and informative tours led by staff such as Tressa, who is repeatedly singled out as professional, personable, and thorough. Visitors consistently mention clear answers to questions, well-explained layouts, and the promise of a campus designed to accommodate residents across independent living and higher levels of care. Some prospects come away convinced by the beauty and logistics of the layout, including amenities and the possibility of staying within a single community if care needs escalate later on. However, not all tour experiences translate into decisions to move in; one family noted that despite a positive tour, their dad chose another community because he preferred a different view from the available apartment.

In sum, The Summit presents a compelling case as a modern, aesthetically pleasing campus with a broad spectrum of services, all-day engagement options, and a structure designed to support residents and their families through various stages of aging. The strongest endorsements point to a compassionate staff, a visually appealing environment, robust communication during the tour process, and practical features like accessible layouts and integrated care levels. The most pointed warnings, meanwhile, highlight gaps in timely care, medication management, cleanliness, and administrative responsiveness, alongside concerns about pricing and the impact of staffing shortages. The resulting portrait is one of a community with substantial strengths and real room for improvement - an appealing option for many, but one where prospective residents and families should carefully weigh their expectations against reported operational realities.

This part of Bettendorf, Iowa offers a range of amenities that may appeal to seniors considering the area for living. With several physicians' offices nearby, including family practice and pain management centers, healthcare services are easily accessible. The proximity to parks like Crow Creek Park and Veteran's Memorial Park provides opportunities for outdoor activities and relaxation. There are also various dining options such as The Tangled Wood and Biaggi's Ristorante Italiano, as well as cafes like Starbucks for socializing with friends. Pharmacies like Hy-Vee Pharmacy and Walgreens are conveniently located for medication needs. Additionally, places of worship such as St John Vianney Church cater to spiritual needs, while theaters like Cinemark Davenport 18 IMAX offer entertainment options. Overall, this area offers a mix of healthcare, recreational, dining, and cultural amenities that may be appealing to seniors looking for a vibrant community to call home.

Physicians

• Genesis Health Group, Family Practice, Bettendorf, 53rd Avenue at Woodlands (0.4 miles)
• Advanced Wellness Sports & Spine (0.7 miles)
• Genesis Health Group - Medical Center (1.3 miles)
• Genesis Pain Management Center (2.2 miles)
• Mary Kathleen Figaro (2.2 miles)
• Quad Cities Pediatrics PC (2.5 miles)
• Udaya Shreesha, MD (2.8 miles)

Parks

• Crow Creek Park (0.7 miles)
• Veteran's Memorial Park (3 miles)
• Ben Butterworth Playground (4.1 miles)
• Radden Park (4.7 miles)
• Garfield Park (5.1 miles)
• Lindsey Park (5.1 miles)
• Mitchell Park (5.1 miles)

Restaurants

• The Tangled Wood (1.2 miles)
• Crawford Brew Works (1.4 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.9 miles)
• Biaggi's Ristorante Italiano (2.5 miles)
• Barrel House (2.5 miles)
• Wendy's (2.6 miles)

Cafes

• Starbucks (1.8 miles)
• Coya's Cafe (4.4 miles)
• Starbucks (5 miles)

Pharmacies

• Hy-Vee Pharmacy (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (3.1 miles)
• Target Pharmacy (3.2 miles)
• Main Healthcare Pharmacy (3.7 miles)

Places of Worship

• St John Vianney Church (1.9 miles)
• St Paul The Apostle School (5.5 miles)
• St Mark's Episcopal Church (5.8 miles)

Hospitals

• S And K (2.1 miles)
• Genesis Health Group, Endocrinology (2.2 miles)
• Hogren Melissa J OD Hogren Melissa Optometrist (2.4 miles)

Theaters

• Cinemark Davenport 18 IMAX (2.8 miles)