Mason Health Care Center

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Mason Health Care Center

900 Provident Drive, Warsaw, IN 46580

For more information about senior living options: (844) 490-3973

5 from 100 reviews
5 stars
98
4 stars
1
3 stars
0
2 stars
0
1 stars
1

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    Overall Review of Mason Health Care Center

    Pros

    • pro Mason offers comprehensive, compassionate care with a highly skilled staff.
    • pro Their robust rehabilitation services and well-maintained facility create a supportive and engaging environment for residents.
    • pro Mason is an awesome place with competent staff.
    • pro The facility has a warm and welcoming environment created by the staff.
    • pro The staff are knowledgeable and helpful, including therapists who specialize in swallowing disorders.
    • pro Penny Stevens is the most caring and thoughtful activities director.
    • pro David has taken excellent care of residents' medications and helped families through transitions.
    • pro The staff clearly care about the residents and go above and beyond to make them comfortable.
    • pro The nursing staff are attentive; leadership is involved and responsive; wound care is thoughtful and effective.
    • pro Mason Health is a wonderful facility with great employees.
    • pro The facility feels like one big family where staff and residents bond.
    • pro The therapy department is great and helps residents get back to walking.

    Cons

    • pro The reviewer warns others not to take their loved ones there.
    • pro The reviewer regrets bringing their mother there and regrets every day.
    • pro The night shift staff were described as the worst.
    • pro The family had to repeatedly prompt staff to shower her, change her clothes, and bring lunch, resulting in cold meals.
    • pro The mother was a huge fall risk and fell multiple times.
    • pro They transferred her to another facility, but that same night she fell again and did not return home from the hospital.
    • pro Jason was described as not listening to concerns.

    Review

    Mason Health and Rehabilitation Center presents a complex tapestry of experiences for families and residents, weaving together heartfelt praise with cautionary notes. Across the board, many families speak of a place that aims to provide comprehensive, compassionate care, supported by a highly skilled staff and a rehab program that many find robust and effective. The facility is described as well-maintained and clean, with a sense of warmth and community that residents and their loved ones notice from the moment they walk through the door. In this mosaic, the core message that emerges is that the people who work here often bring genuine care and dedication to their roles, striving to create a supportive environment for those in their care.

    Not every experience, however, follows the same script. One family recounts a harrowing and painful series of events surrounding their mother's care, and their dissatisfaction is loud and specific. They reported needing to check on their mom multiple times a day to ensure she was being showered, dressed in clean clothes, and given meals in a timely way. Night shift staff, in particular, were described as "the worst," with mentions of delays in basic care and meals placed far from her reach, resulting in cold meals. The mother, described as a high fall risk, reportedly fell on several occasions, with the family eventually transferring her to another facility only to experience another fall that led to a hospital stay and, ultimately, her passing. The family felt ignored in their concerns, noting that calls to leadership - specifically someone named Jason - "went in one ear and out the other." This account serves as a stark reminder that even in facilities with strong reputations and many dedicated employees, lapses in safety and communication can have life-altering consequences.

    Against that troubling backdrop, a broad chorus of reviewers extols Mason Health and Rehabilitation Center as a place of capable, compassionate care. The consensus emphasizes a holistic approach that blends skilled nursing with robust rehabilitation services, all within a facility that is described as clean, well maintained, and welcoming. A recurrent sentiment is that residents are treated with dignity and respect, and that the staff aim to meet both medical needs and personal comfort in a holistic way. Several reviewers highlight the therapy department as a particular strength, noting therapists who are knowledgeable about swallowing disorders and other complex conditions, and who help residents regain mobility and independence through tailored interventions.

    Within this positive frame, individual staff members emerge as bright stars. One reviewer mentions a fianc? who works at Mason's and clearly loves the work, describing the care as coming from a place of genuine passion and heart. Others highlight Penny Stevens, an activities director described as the most caring and thoughtful, who consistently goes above and beyond to keep residents smiling. The therapy team earns praise for effectiveness, with specific appreciation for therapists who helped a patient regain walking ability. Leadership voices also appear in the praise, with compliments directed at the Director of Nursing, Kathy Ridley, for providing thoughtful, approachable, and capable oversight. The sense that leadership is involved, responsive, and committed to high standards weighs heavily in many positive accounts.

    The personal touch of individual caregivers is a recurring thread that stitches together these favorable impressions. Multiple reviewers express gratitude for staff members who feel like family to the residents. Kylee McKenzie, noted as a day-shift aide and QMA, is repeatedly described as compassionate and respectful, with remarks about the high quality of care she provides to residents and her willingness to treat them with the same care she would give a family member. Another frequently cited name is David, a staff member who earns praise for meticulous medication management and for making residents feel comfortable during challenging transitions. One reviewer even calls him the "go-to guy" and says his presence is a steadying force for their loved one. The consistent warmth, attentiveness, and reliability of dedicated staff members emerge as a defining element of the Mason's experience for many families.

    Beyond individual staff, several narratives celebrate the atmosphere and the daily life within the facility. Reviewers describe a "one big family" vibe, with residents enjoying a range of activities and cuisine that many find satisfying. The activities director's role is highlighted not just for scheduling events, but for fostering genuine connections and joyful experiences - like a Mother's Day photo shoot where residents' smiles and the staff's care left a lasting impression on families. The overall tone is one of a community that takes pride in its environment: the building itself is described as clean and well cared-for, with nurses, aides, and therapists working together to keep patients comfortable, engaged, and safe.

    Taken together, these perspectives form a nuanced portrait of Mason Health and Rehabilitation Center. The facility appears to be anchored by a core mission of compassionate, patient-centered care, with a strong emphasis on rehabilitation and a staff that many families feel goes above and beyond. Yet the firsthand caution from the other family remains significant: even places with many devoted employees can face serious challenges around safety, communication, and responsiveness. For families considering care for a loved one, the message is clear - while Mason's can offer outstanding therapy, warm relationships, and a supportive community, it is essential to engage early, ask questions, and observe care processes closely to ensure alignment with your loved one's needs and expectations.

    In the end, Mason Health and Rehabilitation Center stands as a facility of clear dualities: stories of deep gratitude and moments of serious concern. The voices of those who praise the staff, leadership, and rehabilitative potential form a powerful counterbalance to the warnings from a family that experienced distress and perceived neglect. What remains evident across all accounts is the profound importance of trust, communication, and consistent, attentive care in long-term and rehabilitative settings. For families navigating the tough decision of where to place a loved one, these experiences underscore the value of visiting, asking pointed questions, and listening to both the smiles and the warnings alike as they chart the best path forward.

    Features

    Housing

    • 115 resident community capacity 115 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Mason Health Care Center in Warsaw, IN is a premier assisted living community that specializes in providing top-notch care for older adults and individuals with medical needs. As a skilled nursing facility, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers.

    Our community is designed to promote independence and enhance the quality of life for our residents. We provide a wide range of amenities to ensure their comfort and convenience. Residents can enjoy visiting our beauty salon or take advantage of the on-site computer center and Wi-Fi connectivity. Our fully furnished accommodations feature private bathrooms and cable or satellite TV for their entertainment.

    Dining at Mason Health Care Center is a pleasurable experience. We offer restaurant-style dining with specialized meal preparation and service to accommodate special dietary restrictions, including diabetes diets. Our residents can also enjoy the beautiful outdoor space for relaxation or participate in planned day trips organized by our dedicated staff.

    Engaging activities are an integral part of life at our community. From fitness programs to resident-run activities, there is always something enjoyable happening at Mason Health Care Center. Our concierge services ensure that residents have access to nearby cafes, parks, pharmacies, physicians, restaurants, theaters, places of worship, hospitals, and transportation options.

    At Mason Health Care Center, we prioritize the well-being and happiness of our residents. With expert care services such as medication management and wellness programs offered by our compassionate staff members, families can have peace of mind knowing that their loved ones are safe and receiving exceptional care in a warm and welcoming environment.

    Nearby Places of Interest

    Physicians

    • Grossnickle Eye Center (0.1 miles)
    • Kosciusko Family Healthcare PC (0.1 miles)
    • Vein and Surgical Clinic (0.1 miles)
    • Allergy and Asthma Center (0.1 miles)
    • Warsaw Foot and Ankle Center (0.1 miles)
    • Parkview Physicians Group - Urology (0.1 miles)
    • Parkview Physicians Group - Family Medicine (0.2 miles)

    Pharmacies

    • Pill Box Pharmacy (0.2 miles)
    • Kroger Pharmacy (0.6 miles)
    • Walgreens (0.8 miles)
    • Hometown Pharmacy (0.8 miles)
    • Zale Drugs (0.8 miles)
    • CVS Pharmacy (1.6 miles)
    • Zimmer (3.1 miles)

    Hospitals

    • Warsaw Health System (0.2 miles)
    • Kosciusko 21st Century Foundation (0.5 miles)
    • FMC (1.5 miles)
    • Lakeland Rehabilitation & Healthcare Center (2.4 miles)
    • Otis R. Bowen Center For Human Services Inpatient Unit (7.3 miles)

    Cafes

    • Starbucks (0.2 miles)
    • Starbucks (1.2 miles)

    Restaurants

    • Culver's (0.2 miles)
    • Jimmy John's (0.7 miles)
    • Penguin Point (0.7 miles)
    • Bob Evans (0.8 miles)
    • Cozy Cottage Restaurant (0.9 miles)
    • Burger King (0.9 miles)
    • Noa Noa (1 miles)

    Theaters

    • North Pointe Cinemas (0.3 miles)

    Transportation

    • Avis Rent A Car (0.9 miles)

    Places of Worship

    • Trinity United Methodist Church (1.3 miles)
    • New Creation Fellowship (1.5 miles)
    • Iglesia Betesda Asamblea De Dios (1.7 miles)
    • Unlimited Potential (2.2 miles)
    • Christ's Covenant Church (2.6 miles)
    • Abundant Life Assembly of God (2.8 miles)
    • First United Methodist Counseling Connection (2.9 miles)

    Parks

    • Center Lake Pavillion (1.6 miles)

    Frequently Asked Questions

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