West Bend Nursing & Rehabilitation

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  • Interior

    A cozy living room with sofas, chairs, and a coffee table near large windows.

  • Outdoors

    A car dealership with flags and parked cars.

  • Building

    A building with flags and a parking lot under a cloudy sky.

  • Bedroom

    A cozy bedroom with a single bed, armchair, television, and dresser on wood flooring.

  • Dining

    A clean and modern dining area with neatly arranged tables and chairs.

  • Lighting

    An empty hallway with polished wooden floors and bright lighting, featuring multiple doors on both sides.

  • Waiting Area

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West Bend Nursing & Rehabilitation

4600 West Washington St, South Bend, IN 46619

For more information about senior living options: (844) 490-3973

3.5 from 59 reviews
5 stars
33
4 stars
3
3 stars
0
2 stars
4
1 stars
19

Assisted Living Memory Care Skilled Nursing Facility

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    Overall Review of West Bend Nursing & Rehabilitation

    Pros

    • pro West Bend is described as a great place with friendly staff and a warm, homelike environment.
    • pro Families report that the care their loved ones received was above and beyond, with staff treating residents like family.
    • pro The new Director of Marketing, Angela Kiser, is praised as a gem with a kind, organized, and attentive attitude.
    • pro Visitors describe West Bend as welcoming, with staff who greet them with smiles and make them feel at home.
    • pro The staff are described as top-notch, very personal in their work, caring, and dedicated.
    • pro Families say West Bend has been good to their loved ones, and they remain friends with the staff.
    • pro Dementia care is described as loving and above and beyond in its care.
    • pro The facility is noted for being clean and odor-free.
    • pro The food is praised as great.

    Cons

    • pro The receptionist was described as having a nasty tone, with zero empathy, and hanging up without a goodbye.
    • pro The call about locating the grandmother was described as an emotional ordeal and the handling as disgusting.
    • pro Staff members were said to need an attitude adjustment.
    • pro The facility was labeled neglectful, with lazy staff who do not help residents when needed.
    • pro The food was described as terrible, subpar, old, and often served cold.
    • pro The environment was described as depressing, like where the hopeless end up.
    • pro The discharge process was chaotic, with inaccurate guidance and delays in getting PT/OT/Nursing at home.
    • pro There were claims that some glowing reviews were written by employees, undermining credibility.
    • pro The reviewer stated they would not recommend the place.

    Review

    West Bend has built a visible sense of community around it, weaving acts of kindness with everyday care. One ?? of generosity stood out when carnival skill blitz stations rolled through town and the team at West Bend donated Nelson's chicken to the local firefighting crew. The gesture wasn't just about providing a meal; it was presented as a heartfelt expression of appreciation and solidarity with the first responders who keep the community safe. Across several comments, this spirit of generosity is described as a reflection of how much the facility values the people it serves and those who serve the town outside its walls. The meals were praised as incredible, and the broader message - that kindness and support extend beyond the residents to their wider circle - resonated as a meaningful demonstration of community care.

    Within that same tapestry of feedback, many people spoke warmly about the care they or their loved ones receive at West Bend. There are frequent compliments about friendly, welcoming staff and a homelike atmosphere that makes families feel at ease. Several reviewers point to the dementia care unit as particularly meaningful, with caregivers like Liz highlighted for treating residents as if they were family. The warmth is not just about nursing care; it's also the daily tone - smiles, greetings, and a sense that the team is invested in residents' happiness and comfort. One well-regarded note was about the willingness of staff to share stories and keep families updated, which underlines a level of personal connection that some families find deeply reassuring.

    There are several mentions of leadership and new direction within West Bend that have left positive impressions. A reviewer lauded the "new vibe" and specifically singled out Angela Kiser, described as a gem in the marketing department, noting her kind attitude, organization, and attentiveness. For families seeking a place that feels approachable and active in outreach, such comments paint a picture of a facility that is striving to present its best face to prospective residents and their families. The sense of being welcomed isn't limited to new arrivals; others who transferred from different facilities shared that management and staff helped them feel at home and supported, and visitors consistently described the staff as friendly and approachable during their visits.

    Amid the glowing testimonials, there are also sharp cautions and criticisms that reveal a more complicated picture. A number of reviewers recount experiences that suggest performance gaps - ranging from perceived attitude problems among some staff to outright neglect in certain moments. Phrases like "attitude adjustment needed," "the worst!!! Neglectful," and "staff are lazy" appear among the harsher assessments. These comments emphasize that for some families, the daily experience of care, attentiveness to residents' needs, and overall staff engagement did not meet expectations. The contrast between moments of warmth and pockets of perceived indifference underscores how varied the day-to-day reality can feel to families.

    Another thread in the feedback centers on the practical, logistical, and quality-of-life aspects of life at West Bend. A particularly troubling narrative describes a stay that felt like the opposite of the hopeful care others have described: long-standing concerns about neglect, poor food quality, and an environment that seemed old, worn, and overstretched. The reviewer recounts a painful personal story about a mother who was left uncomfortable and in pain in a wheelchair, with delayed responses to call lights and a discharge process that caused confusion and frustration. Food is described as unappealing, with serving conditions that included a dishwasher breakdown and the use of flimsy plates, sometimes served microwaved. Personal space issues - sharing a room with a loud roommate and dealing with a noisy environment - are also cited as disruptive to rest and rehabilitation. In this account, the combination of miscommunication about discharge plans and inconsistent care creates a sense of mistrust that overshadows any positive moments.

    Taken together, these reviews paint a nuanced portrait of West Bend. On one hand, there is a strong sense of community, patient-centered moments, and compassionate care that shows up in dementia care, individual caregiver interactions, and acts of generosity in the larger community. On the other hand, there are serious concerns voiced about reliability, communication, and consistency in care, along with material complaints about food quality, staffing levels, and discharge coordination. Several reviewers warn prospective families not to rely solely on external ratings or glossy impressions, emphasizing that real-world experiences can vary considerably by unit, staff on duty, and the specific circumstances of a resident's needs.

    If you're evaluating West Bend, what emerges most clearly is a facility capable of remarkable warmth and heart, particularly in its dementia care and in moments of personal connection. Yet there are significant cautions about day-to-day consistency, responsiveness, and the thoroughness of the feeding, housekeeping, and discharge processes. The most useful takeaway is to engage directly with current residents and families, visit multiple times, and listen closely to both the hopeful stories of care and the more troubling, cautionary experiences. West Bend appears to be a place that can feel like family when the stars align, but it also contains elements that demand attentive oversight and ongoing improvement to ensure every resident is genuinely treated with the dignity and attentiveness they deserve.

    Features

    Housing

    • 157 resident community capacity 157 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • South Bend Regional (2 miles away) South Bend Regional (2 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The West Bend Nursing & Rehabilitation in South Bend, IN is a premier assisted living community that offers Memory Care and Skilled Nursing Facility services. Our dedicated staff provides 24-hour supervision, assistance with activities of daily living, and specialized memory care programming for those with cognitive impairments.

    Residents of our community can enjoy a wide range of amenities designed to enhance their quality of life. These include a beauty salon for personal grooming, access to cable or satellite TV for entertainment purposes, community-operated transportation for convenient travel, and a computer center for staying connected with loved ones online. Our dining room offers restaurant-style meals prepared by our experienced chefs, ensuring delicious and nutritious options for residents with special dietary restrictions.

    For recreation and relaxation, we have a fully furnished fitness room where residents can engage in physical activities to maintain their health. We also have a gaming room and a small library filled with books to cater to various interests. Outdoor space is available for residents to enjoy fresh air and take walks in the garden.

    At West Bend Nursing & Rehabilitation, we prioritize the well-being of our residents. Our mental wellness program aims to support emotional health and provide cognitive stimulation. Medication management services are provided to ensure residents receive their prescribed treatments on time.

    We understand the importance of maintaining social connections and engaging in meaningful activities. Concierge services are available to assist residents with planning day trips and organizing resident-run activities within the community. Scheduled daily activities are also offered to keep residents socially active.

    Our location boasts convenient access to various amenities in the surrounding area. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters nearby along with several hospitals close by providing peace of mind knowing that medical care is easily accessible.

    At West Bend Nursing & Rehabilitation in South Bend, IN, we strive to create an inclusive environment where seniors can thrive while receiving exceptional care personalized according to their unique needs.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.2 miles)
    • Jewel-Osco Pharmacy (0.2 miles)
    • Mar-Main Pharmacy (3.2 miles)
    • Walgreens (3.7 miles)
    • Omnicare Pharmacy (3.8 miles)
    • Walgreens (5.1 miles)
    • Walgreens (5.1 miles)

    Transportation

    • South Bend Station (1.3 miles)
    • South Bend International Airport (SBN) (1.9 miles)
    • Nictd's South Shore - South Bend Airport (1.9 miles)
    • Atlantic Aviation (2.3 miles)

    Physicians

    • Bendix Family Physicians (1.4 miles)
    • Indiana Health Center (1.7 miles)
    • Michiana Obstetrics And Gynecology (3 miles)
    • Beacon Medical Group Trauma & Surgical Services (3.1 miles)
    • Mitros Orthopaedics (3.1 miles)
    • Colleen Bridget Morrison MD (3.2 miles)
    • Beacon Cancer Care Memorial (3.2 miles)

    Restaurants

    • King Gyros Restaurant (1.5 miles)
    • Tippecanoe Place Restaurant (2.8 miles)
    • Taco Bell (3 miles)
    • Fiddler's Hearth (3.1 miles)
    • Flamingo's Mexican Restaurant & Grocery (3.1 miles)
    • Cambodian Thai (3.2 miles)
    • South Bend Brew Werks (3.2 miles)

    Hospitals

    • Pulmonary Critical Care (3.1 miles)
    • Memorial Hospital (3.1 miles)
    • Newbold Philipmemorial Hospital South Bend (3.1 miles)
    • Beacon Children's Hospital (3.2 miles)
    • Memorial Epworth Center (3.5 miles)
    • Healthwin Specialized Care (4.7 miles)
    • Clear Choice Adult Day (4.9 miles)

    Parks

    • Chamberlain Lake Nature Preserve (3.5 miles)
    • Howard Park (3.5 miles)
    • Mary Gibbard Park (5.6 miles)

    Theaters

    • AMC South Bend 16 (4 miles)

    Places of Worship

    • The Grotto (4.2 miles)
    • Basilica of the Sacred Heart (4.2 miles)
    • Christ the King Catholic Church (5 miles)
    • Islamic Society of Michiana (5.9 miles)

    Cafes

    • Starbucks (4.6 miles)
    • Starbucks (5.2 miles)

    Frequently Asked Questions

    Where is West Bend Nursing & Rehabilitation?
    Does West Bend Nursing & Rehabilitation provide care for residents with dementia or Alzheimer's disease?
    What photos are available for West Bend Nursing & Rehabilitation in South Bend, Indiana?

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