Grand Emerald Place Assisted Living Community

Save

  • Interior

    A cozy lobby area with comfortable seating and elegant decor.

  • Decor

    A cozy kitchen with wooden cabinets, a window, and modern appliances.

  • Living Room

    A cozy living room with comfortable seating and decorative artwork on the walls.

  • Building

    A large residential building with a covered entrance and driveway on a cloudy day.

  • Bedroom

    A cozy bedroom with a neatly made bed, wooden furniture, and a window with curtains.

  • Windows

    A cozy porch with wicker chairs and green cushions, adorned with plants.

  • Dining

    A spacious dining area with neatly arranged tables and chairs, featuring elegant interior decor and lighting.

  • Lighting

    A cozy lobby area featuring a sofa, tables, and decorative plants.

  • Artwork

    A cozy bedroom with a single bed, an armchair, and a decorative artwork on the wall.

  • Fireplace

    A cozy indoor setting with a fireplace, two ornate chairs, and decorative elements including a painting and plants.

  • Chandelier

    A well-lit dining area with neatly arranged tables and chairs, featuring teal accents and a loft above.

  • Painting

    A cozy bedroom with a single bed and an armchair next to a window with curtains.

Grand Emerald Place Assisted Living Community

4010 South Ironwood Road, South Bend, IN 46614

For more information about senior living options: (844) 490-3973

3.6 from 34 reviews
5 stars
16
4 stars
6
3 stars
3
2 stars
0
1 stars
9

Assisted Living Respite Care

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Grand Emerald Place Assisted Living Community

    Overall Review of Grand Emerald Place Assisted Living Community

    Pros

    • pro The OPS living facilities are highly recommended over any other facility in Indiana.
    • pro The facility is extremely clean and has amazing employees.
    • pro The staff are awesome.
    • pro The facility feels like a home.
    • pro The staff are loving and caring.
    • pro It is a very nice retirement community with a great dining room, nice rooms, and many activities on and off site.
    • pro The community has a warm, tight-knit family feel.
    • pro The group of people, including regional management, are great and make this community a good home.

    Cons

    • pro They would not recommend living there, describing it as very dirty and bed-bug infested.
    • pro RM 325 is bed-bug infested, with bed bugs all over.
    • pro Eugenia in the kitchen is described as mean.
    • pro Boobi Garrett, the DON, is called a complete joke and not professional or organized.
    • pro Leigh, the administrator, would be decent only if her staff weren't running the building and she actually spent time there.
    • pro They state staff cannot be kept because they are nasty and carpets and rooms are nasty.
    • pro Corporate refused to disclose contact information and hung up on the caller.
    • pro Grand Emerald is accused of upcharging for more care and then not providing it, including billing for days not lived there and sending to collections.

    Review

    The collection of impressions from residents and family members paints a picture of a place with real highs and troubling lows. On the positive side, several reviewers emphasize a strong sense of community, a home-like atmosphere, and staff who seem genuinely caring. They describe OPS Living as a place where residents feel welcomed, where family-like connections develop quickly, and where the management is approachable and responsive to needs. In these accounts, the atmosphere is described as warm and supportive, with a "tight little family" feel and a clear sense that people look out for one another.

    Yet the same pool of reviews is deeply split by serious concerns about cleanliness, safety, and professionalism. A recurring and alarming theme is pest problems, including explicit statements about bed bugs in certain rooms. One reviewer references a "BED BUG INFESTED RM 325," while others report dirty conditions and carpets that are not cared for properly. These accounts go beyond occasional messes, suggesting an ongoing issue that affects comfort, health, and peace of mind for residents and their families.

    Cleanliness and maintenance appear as another major issue. For some families, the room and facility conditions have deteriorated to the point where family members themselves are cleaning floors and managing overflowing trash and laundry. A specific case mentions trash overflowing and laundry that cannot be kept under control, contributing to a sense that basic upkeep is not consistently addressed. Coupled with reports of dirty carpets and rooms, these experiences create a jarring contrast with the more favorable descriptions of a well-kept campus.

    Communication and staff conduct emerge as critical sticking points. Several critics point to poor communication with families, including one case in which a family member could not reach corporate or ownership contact and was met with reluctance or outright barriers when attempting to obtain contact information. There are also abrasive or unprofessional characterizations of staff and leadership in some posts, including references to a nurse administrator and a director of nursing who are described in negative terms, and complaints that staff behavior undermines the reliability of care. In another pointed remark, a member of the sales and marketing team is called a "Facebook stalker," suggesting concerns about boundaries and professionalism at a leadership level.

    Even among those who report positive experiences, the concerns about consistency and oversight linger. A resident who has lived there for several months describes the facility as exceptionally clean and the staff as amazing, and they emphasize the feeling of home and close relationships with coworkers. This strong personal affinity and sense of care stand in stark contrast to other reviews that question whether the same level of attention translates to all residents at all times. The mixed tone persists across multiple accounts, with some families praising dining options, activities, and a caring staff, while others worry about how well higher-level supervisors know what is happening on the ground.

    The reviews also touch on financial and care-related concerns, including at least one account that cautions against what they perceive as up-charging for care that isn't delivered. A separate, harsher critique targets a different facility - Grand Emerald - describing a cascade of problems: swollen feet left unaddressed, nails overgrown, failure to involve doctors, and basic grooming neglected for months. In that narrative, billing issues persist even after a resident stops living there, culminating in a collection attempt. The tone is unmistakably accusatory, portraying a systemic mismatch between billed services and actual care, and suggesting a breakdown in communication and accountability.

    Across the spectrum, a final thread emphasizes that the experience depends heavily on whom you encounter within the organization. Some reviewers stress that management and regional leadership are a positive force and that residents or families would be happy with the community if they could expect consistent, responsive care. Others worry that higher-level staff seem distant or unreliable, and that the day-to-day reality for many residents hinges on the character and efficiency of the on-site team. Taken together, the reviews depict a facility with great potential and strong interpersonal bonds, but with significant, real concerns about cleanliness, pest control, consistent care, and transparent communication that prospective residents and their families would do well to investigate firsthand.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • South Bend Regional (7 miles away) South Bend Regional (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Grand Emerald Place Assisted Living Community in South Bend, IN is a welcoming and vibrant community that provides exceptional care and amenities for seniors. We offer a range of services including respite care for those in need of temporary support.

    Residents at Grand Emerald Place can enjoy a variety of amenities designed to enhance their daily lives. Our beauty salon ensures that residents can always look and feel their best, while the fully furnished accommodations provide comfort and convenience. The dining room offers restaurant-style dining with delicious meals prepared by our skilled culinary team. Special dietary restrictions are also accommodated.

    Keeping active and engaged is easy at Grand Emerald Place with our fitness room, where residents can partake in various exercise programs. The gaming room and small library provide opportunities for leisurely activities, while the garden and outdoor spaces allow for relaxation amid nature's beauty.

    We prioritize the well-being of our residents, which is why we offer 24-hour call system and supervision to ensure their safety at all times. Our staff provides assistance with daily living activities such as bathing, dressing, and transfers when needed. Medication management and specialized diabetes diets are also provided to promote optimal health.

    Socialization is encouraged through a wide range of activities organized by our dedicated team. Residents can enjoy planned day trips to explore the local community or participate in resident-run activities right within the community itself. Scheduled daily activities cater to various interests and preferences.

    Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals, Grand Emerald Place ensures that residents have access to essential services and entertainment options nearby.

    At Grand Emerald Place Assisted Living Community in South Bend, IN, we strive to create an environment where seniors can thrive and enjoy their golden years with joy and peace of mind.

    Nearby Places of Interest

    Located in South Bend, Indiana, this area offers easy access to a variety of healthcare facilities, including The South Bend Clinic and Beacon Medical Group Ireland Road for medical needs. Pharmacies such as CVS and Omnicare are conveniently located nearby for prescription medication needs. Additionally, there are several dining options available in the vicinity, including Hacienda Mexican Restaurants and Chick-Fil-A. For recreation and relaxation, residents can enjoy the nearby parks such as Mary Gibbard Park and Mishawaka River Walk. With hospitals like Franciscan Alliance and Memorial Hospital within close proximity, seniors can rest assured knowing that quality healthcare services are easily accessible. Overall, this area provides a mix of healthcare options, dining choices, recreational activities, and healthcare facilities making it a suitable option for senior living.

    Physicians

    • The South Bend Clinic (0.1 miles)
    • Catherine Wolff, DO - Beacon Medical Group Ireland Road (0.5 miles)
    • MedPoint Ireland Road (0.5 miles)
    • Eye Care Express (1 miles)
    • Hamilton Primary Center (1.1 miles)
    • Mishawaka Osteopathic Clinic (2 miles)
    • HealthLinc Community Health Center (2.2 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Omnicare Pharmacy (1.9 miles)
    • Meijer Pharmacy (2.2 miles)
    • Health Mart Pharmacy (2.4 miles)
    • Walgreens (3.6 miles)
    • Mar-Main Pharmacy (3.7 miles)
    • CVS Pharmacy (4.1 miles)

    Cafes

    • Starbucks (0.9 miles)

    Hospitals

    • Franciscan Alliance (1 miles)
    • Triumph Our Lady of Peace Hospital (2.3 miles)
    • Oasb (3 miles)
    • Memorial Epworth Center (3.5 miles)
    • Beacon Children's Hospital (3.9 miles)
    • Memorial Hospital (3.9 miles)
    • Newbold Philipmemorial Hospital South Bend (3.9 miles)

    Restaurants

    • Hacienda Mexican Restaurants (1.1 miles)
    • Arby's (1.2 miles)
    • McDonald's (1.2 miles)
    • McDonald's (1.5 miles)
    • Taco Bell (1.8 miles)
    • Panda Express (1.8 miles)
    • Chick-Fil-A (2 miles)

    Parks

    • Mary Gibbard Park (1.2 miles)
    • Mishawaka River Walk (2.6 miles)
    • Robert C Beutter Park (2.6 miles)
    • Battell Park (2.6 miles)
    • Central Park (2.8 miles)
    • Howard Park (3.1 miles)

    Theaters

    • AMC South Bend 16 (2.1 miles)

    Frequently Asked Questions

    Where is Grand Emerald Place Assisted Living Community?
    What photos are available for Grand Emerald Place Assisted Living Community in South Bend, Indiana?

    Nearby Communities

    Assisted Living in Nearby Cities

    Related Resources

    • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

      The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

    • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

      Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

    • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

      Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.


    Get Pricing Ask A Question Schedule A Tour Contact Senior Advisor