Woodland Terrace of New Palestine

Pros

• The physical environment of Woodland Terrace is very nice and appealing to residents.
• The nursing staff is friendly and caring, providing a level of comfort to the residents.
• The activity staff offers engaging activities, such as bingo and brain teasers, which help keep residents entertained.
• Residents appreciate the beauty of their apartments, with some having great views and ample natural light.
• Many residents have chosen Woodland Terrace for its convenient location and amenities available on-site.
• Despite challenges, some residents find value in the friendships they have formed within the community.

Cons

• The assisted living facility failed to provide basic care, leaving residents without assistance in daily activities such as showering and oral hygiene.
• The food quality and service at Woodland Terrace have severely declined since the change in ownership, with meal preparation inconsistencies and long wait times for cold or burnt food.
• Despite paying a premium for assisted living services, residents are not receiving adequate care or support, with limited staff available on weekends.
• Communication with facility management has proven to be ineffective, as they are difficult to reach and often do not respond to concerns raised by residents and families.
• The carpets in the facility are not being properly sanitized, raising hygiene concerns that have been ignored despite requests for better cleaning practices.
• Residents express feelings of rudeness and unhelpfulness from staff members, leading to discomfort in seeking assistance when needed.
• There is a noticeable lack of compassion from the staff towards the needs of elderly residents, contributing to a negative living experience.

Review

A Critical Examination of Woodland Terrace Assisted Living Facility: Resident Experiences and Concerns

In recent reports from residents and family members of Woodland Terrace, an assisted living facility under new management, significant concerns have emerged regarding the quality of care provided, particularly for elderly residents who require assistance with daily living activities. The situation is distressing, especially in light of the financial commitments made to ensure suitable support and services for their loved ones. A great aunt’s experience exemplifies the wider issues faced by many at this facility. For a full year, despite paying an additional $800 per month for assistance, she received little more than medication management, as key personal care needs—such as bathing and oral hygiene—went unaddressed. Family members felt powerless when confronted with staff assurances that she was showering regularly, only to find no evidence corroborating such claims.

The disheartening reality is compounded by acute health crises experienced by some residents. One resident's great aunt was hospitalized following a pulmonary embolism; shockingly, the facility charged her family 30 days’ rent even though her medical condition rendered her unable to return—a situation described as “kicking her while she is down.” Such policies raise ethical concerns about how assisted living facilities prioritize profit over compassionate care. Residents have expressed gratitude for basic safety measures taken to prevent self-harm or accidents; however, it appears that fundamental aspects of personal care may be overlooked altogether.

Moreover, the dining experience has been significantly downgraded under the current administration compared to previous management. Once hailed for its excellent food quality and presentation—enough to attract outside diners—the dining service has deteriorated markedly before residents’ eyes. Complaints describe cold meals served after long waits and inconsistent cooking standards ranging from overcooked meats to poorly prepared breakfast items such as scrambled eggs. Choices offered on the menu have diminished considerably, raising serious concerns about nutrition especially important in senior living environments where dietary needs must be meticulously considered.

Adding further strain is a troubling staffing shortage that contributes to poor service delivery across various aspects of life in Woodland Terrace. Reviews by residents indicate that during weekends there may be minimal nursing coverage available—sometimes just one nurse covering multiple floors—which raises questions about timely medical assistance and overall resident safety. While many staff members are described as friendly and caring individuals willing to help when called upon or found on duty, limited personnel means they cannot extend proper support consistently.

Residents who previously appreciated community events and social activities now report these offerings are restricted due to revised protocols stemming from pandemic precautions. Although some efforts remain—involving traditional games like bingo or Halloween treats delivered door-to-door—the scope of engagement appears stifled relative to pre-pandemic activities which foster communal bonds among attendees.

Lastly, several reviews highlight maintenance issues impacting both hygiene and resident satisfaction levels within this purportedly upscale facility built only 3-4 years ago. Carpet cleaning approaches appear inadequate for addressing persistent sanitation challenges resulting from bodily fluids left untreated since COVID-19 restrictions were enacted. Despite the presence of amenities such as gyms and engaged activity teams catering events like card games or themed celebrations throughout the holiday seasons—daily frustrations around food quality coupled with unmet expectations surrounding cleanliness continue breeding dissatisfaction among long-term residents seeking a comfortable living environment amidst rising costs.

As noted by families grappling with feelings of helplessness toward their loved ones' experiences at Woodland Terrace following major administrative changes—it remains imperative for facilities like these not only focus on profitability but maintain dedicated attention towards fostering nurturing spaces conducive for aging populations requiring support through comprehensive care programs tailored directly toward individual needs rather than simply checking boxes on task lists devoid of compassion or oversight essential at every stage in life’s journey.

Restaurants

• Frosty Boy Drive-In (1.2 miles)
• Steak 'n Shake (4.6 miles)
• Buck Creek Winery (4.9 miles)
• McAlister's Deli (5.3 miles)
• Wendy's (5.4 miles)
• Taco Bell (5.4 miles)
• Wendy's (5.5 miles)

Physicians

• Dr Vickery's Office (3.7 miles)
• Hancock Health Gateway Services- Imaging (8.2 miles)
• Community Health Pavilion (8.5 miles)
• Rehabilitation Associates of Indiana (8.5 miles)
• Hancock Physicians Network (8.6 miles)
• Anderson Family Practice (8.6 miles)
• Fresenius Medical Care Indiana (8.6 miles)

Places of Worship

• Cumberland First Baptist Church (3.9 miles)
• New Beginnings Fellowship Church (5.5 miles)
• Lawrence Apostolic Church (10 miles)
• Living Word Bible Church (10.8 miles)

Parks

• Southeastway Park (4.2 miles)
• Brandywine Park (8.5 miles)
• Ft Harrison State Park (10.5 miles)
• University Playground (11.4 miles)

Theaters

• AMC Washington Square 12 (5 miles)

Hospitals

• Methodist Medical Plazas (5.4 miles)
• St Francis Hospital Breast Center (7.8 miles)
• AMG Specialty Hospital Central Indiana-Hancock (8.5 miles)
• Hancock Surgery Center (8.5 miles)
• OrthoIndy South (11.2 miles)

Pharmacies

• CVS Pharmacy (6.1 miles)
• Walgreens (6.3 miles)
• CVS Pharmacy (6.4 miles)
• CVS Pharmacy (6.9 miles)
• CVS Pharmacy (7.2 miles)
• CVS Pharmacy (8.6 miles)
• Walgreens (8.6 miles)

Cafes

• Starbucks (8.4 miles)
• Starbucks (9.3 miles)
• Starbucks (9.5 miles)
• Starbucks (9.5 miles)
• Panera Bread (9.8 miles)
• Starbucks (11.4 miles)

Transportation

• Greenwood Municipal Airport (11.9 miles)