Waters Of New Castle
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1000 North 16Th Street, New Castle, IN 47362
For more information about senior living options: (844) 490-3973
The facility was nice and clean. Therapy helped him get stronger in just a few weeks. They would recommend The Waters to anyone needing rehab. The staff were wonderful, qualified, and caring. The Waters was the first choice for placement. The family appreciated the excellent care provided. The residents are truly loved and cared for. The staff are kind and helpful. The activities are fun for everyone. The facility is great for rehab, with a warm and inviting atmosphere and top-notch staff. The staff are awesome, very caring and compassionate, and love taking care of their patients. The grandmother received great care and rehab.
The Waters of New Castle did not provide the requested pain medication promptly; the nurse was upset and relief arrived only the next day. A nurse yelled at a 95-year-old resident and told her to sit down and shut up. The facility is described as dirty and smelling of feces, with rude and unprofessional staff and few engaging activities. A family reports neglect: a loved one deteriorated and there was a lack of communication about dementia and Parkinson's diagnoses. A reviewer claims a resident lost significant weight, becoming skin and bones within about a year. The night shift was inattentive and rooms were not well maintained; family members had to stay with patients to ensure help. Some workers wore street clothes with no name tags, which was disconcerting. Bruises and bedsores were left on a family member, and hospital documentation highlighted neglect. The facility is described as unsafe and not recommended, with calls that it should be closed or staff fired.The Waters of New Castle emerges in these accounts as a place that can surprise you in two very different ways: for some families it is a place of healing, warmth, and professional care, and for others it is a source of distress, fear, and serious concerns about safety, cleanliness, and communication. Taken together, the reviews present a broad spectrum of experiences that leaves prospective visitors and families with a mixed impression. The medical and rehabilitation outcomes are described as both positive and troubling, depending on who you speak with and when during a stay.
On the affirmative side, several families recount meaningful, even transformative, rehab experiences. One reviewer spoke of a father who arrived for rehab after a period of weakness and illness, found the facility to be nice and clean, and felt that the staff were helpful and friendly and that the therapy helped him grow stronger in just a few weeks. This person emphasized that the entire team treated him well and that the care extended beyond mere tasks to genuine encouragement. Another account highlighted a long rehab stay, noting that a pastor's wife recommended the Waters and that everything she had warned them about proved true in a positive sense about Brittany and the staff - described as wonderful, qualified, caring professionals. The reviewer praised timely, capable care with a positive attitude, smiles, and a blend of personal warmth and professional competence. A third family shared that their mother, after a hospital stay, received good physical therapy and that the nursing staff and aides were kind, patient, and dedicated; they felt the therapy was strong and that the overall atmosphere was warm and inviting. There are also explicit expressions of gratitude toward the staff: "The Waters are excellent," "the residents are truly loved," and "the staff are kind and helpful," with multiple mentions of therapy being hard-but-beneficial and staff going the extra mile to support recovery and independence.
Other reviews emphasize the facility's perceived strengths in terms of atmosphere and staff teamwork. Several families described a "great facility," "great care," and a team of specialists who were friendly and professional. The sense of a supportive community is echoed by comments about clean rooms, engaging activities, and a rehabilitation program that feels thorough and capable. In some testimonials, the look and feel of the place - warm, inviting, and focused on comfort and recovery - helps reassure loved ones who are making difficult placement decisions for aging family members. For those who are drawn to the Waters for rehab or convalescence after surgeries (such as knee replacements), these notes project confidence that the facility can deliver meaningful functional improvement and compassionate care.
Yet these positive voices sit alongside a much louder chorus of serious complaints that cannot be ignored. Several reviewers describe experiences that raise questions about safety, respect, and communication. A particularly alarming account describes a scenario where a nurse yelled at a 95-year-old patient after she simply asked about her pain medications, and the patient was left without pain relief for an extended period. The reviewer labeled the staff behavior "unprofessional" and vividly recounted the insistence to "sit down and shut up." This single moment is placed within a broader pattern of concerns about patient advocacy, pain management, and respect for residents, and it stands in sharp contrast to the more favorable notes elsewhere.
Other families recount troubling episodes of neglect and poor communication. One mother reported that her room was not clean and that the night staff were inattentive, forcing her to stay in the room with her mother to ensure help was available at night. There were also concerns about staff not wearing name tags, which contributed to a sense of unease and lack of accountability. These families describe moving loved ones to other facilities as quickly as possible after repeated tries to raise concerns with management. The impression left by these anecdotes is that even when clinical care might be adequate, organizational shortcomings - such as housekeeping lapses, inadequate night coverage, and unclear staff identification - can create dangerous or distressing experiences for families.
The most severe and emotionally charged accusations come from a few reviews that describe dramatic declines in a resident's health after admission, stories of neglect, and even death. One reviewer alleges a grandmother went from 150 pounds to a frail, drastically underweight state within a year, with smells of feces, rude staff, and a lack of communication about diagnoses such as dementia or Parkinson's. The reviewer claims that the facility failed to notify family members about significant health changes and questions whether the place should be closed. Another account recounts a hospital visit where bruises and bedsores allegedly left by Waters staff prompted the hospital to spend considerable time documenting injuries, leading the reviewer to reject the facility entirely. Taken together, these accounts emphasize a fear that residents' health and dignity were compromised, and that crucial information was withheld from families.
There are also more nuanced notes about misidentification of the facility in media or photos, which can understandably confuse families seeking reliable information. One review complains that photos circulating as of a certain date actually show a different hospital, and that the Waters' true location is across from an apartment complex in Muncie. While this is a logistical detail, it contributes to the wider sense that transparency and accuracy matter greatly when families are trying to understand the care their loved ones will receive.
In sum, the body of feedback paints a complex, sometimes jarring picture. For every account of dedicated nurses, patient-centered therapy, and a warm, hopeful environment, there are parallel stories of neglect, miscommunication, and fear that a resident's basic needs won't receive timely or respectful attention. Prospective families weighing The Waters of New Castle should take careful stock of both the positive and negative experiences: inquire about pain management protocols and how quickly residents receive medications, request explicit assurances about staff-to-patient ratios and night coverage, verify policy for clothing and identification (such as name tags), and seek concrete examples of how concerns are escalated and resolved. The reviews collectively suggest that this facility can offer high-quality rehab and compassionate care for some residents, while for others, serious safety, cleanliness, and communication issues require vigilant oversight and proactive family involvement.
66 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waters of New Castle is a skilled nursing facility located in the charming town of New Castle, IN. As an assisted living community, our main goal is to provide high-quality care and support to our residents. We offer a range of amenities to enhance their daily lives, including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, and a fitness room. Our facility is fully furnished and offers private bathrooms for each resident.
At Waters of New Castle, we prioritize the well-being and comfort of our residents. That's why we provide housekeeping services to ensure that their living spaces are clean and tidy. For those who enjoy spending time outdoors, we have a beautiful garden and outdoor space where residents can relax and take in the fresh air.
Our dining experience is designed to cater to individual needs and preferences. We offer restaurant-style dining with special dietary restrictions taken into consideration. Our staff prepares delicious meals for our residents while ensuring they follow diabetes diets or other specific dietary requirements.
We understand that staying active and engaged is crucial for maintaining overall health and happiness. Thus, we offer various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities for our residents to participate in. Additionally, our concierge services are available to address any additional needs or concerns.
Waters of New Castle also takes pride in its convenient location near important establishments in the area. We have multiple cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby. Additionally, there are hospitals within close proximity for any medical emergencies.
At Waters of New Castle, we provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers as well as medication management. Our dedicated staff ensures that our residents receive the personalized care they require while promoting independence whenever possible.
Overall, Waters of New Castle offers exceptional care services within a comfortable and welcoming environment. We strive to create a community where residents can thrive physically, mentally, and socially.
Waters Of New Castle is located at 1000 North 16Th Street, New Castle, IN 47362 in Henry County, Indiana
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Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
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