Rehabilitation Center At Hartsfield Village

Pros

• One reviewer mentioned that the staff were outstanding and made them feel at ease and welcome from the moment they arrived.
• Another review highlighted the cleanliness and pleasant smell of the facility, noting that it was attentive to their mother’s needs during her stay.
• A positive experience was shared about the caring attitude of two receptionists at the front desk, who stood out amidst other encounters.
• Another reviewer appreciated the availability of lots of activities for residents, which contributed to a positive environment during respite care.

Cons

• The rehabilitation facility provided brief rehab that was not helpful, leading to neglect of the patient's needs.
• There was a lack of communication from staff unless initiated by the family, with no returned phone calls from the assigned physician's office.
• Patients were left unsupervised and in poor conditions, with soiled clothing and unchanged sheets.
• Staff appeared uninformed and uninterested in patient care, as patients frequently asked visitors for assistance in finding nurses.
• A patient faced safety risks when staff ignored call buttons, resulting in a near fall while trying to get out of bed unaided.
• Important documents regarding patient rights were presented only at the end of a stay instead of upon admission, causing confusion and concern.
• Billing issues caused significant frustration, with claims being unresolved despite intervention from the insurance company.
• An elderly patient suffered serious injuries after falling due to inadequate night staffing and supervision at the facility.
• The overall atmosphere was described as dated and lacking attentive care from many CNAs.
• Serious concerns were raised about the facility’s management and quality of care based on multiple negative experiences shared by families.

Review

The experiences shared by families regarding rehabilitation and nursing facilities reveal a troubling pattern that raises significant concerns about the quality of care provided in such establishments. A recurring theme in these narratives is the alarming neglect and inadequate communication that patients experience once they are admitted for care. Many families have expressed their disappointment, citing instances where their loved ones were left unsupervised, neglected in basic hygiene, and poorly managed by staff members who seemed overwhelmed or indifferent to their needs.

One family described the disheartening experience of dealing with an outsourced rehabilitation service called Paragon. Their frustration was compounded by an apparent lack of effective communication, as they found themselves initiating contact with the facility only to receive little support in return. Their father’s condition deteriorated after being cut from physical therapy, leading to neglect that went beyond physical care; he was left soiled, unkempt, and his sheets were rarely changed. The family’s cries for help fell on deaf ears, highlighting a significant lapse in management oversight. They lamented that even with cognitive challenges such as dementia, the basic standards of care should not be compromised.

Another account illustrated how systemic issues within the facility affected not only individual patients but also created a chaotic environment. A visitor recounted witnessing fellow patients desperately seeking assistance from anyone who would listen as they pressed their call buttons in vain. This echoed broader complaints about staffing shortages—specifically of Registered Nurses—which amplified feelings of hopelessness among residents dependent on timely medical attention and support. Families stressed the importance of conducting thorough research before entrusting loved ones to any rehabilitation or nursing home facility, cautioning potential clients against hastily making decisions based merely on reputations that may not reflect current realities.

In stark contrast to these negative experiences were a few positive reviews highlighting exemplary care given by specific staff members at certain facilities. One reviewer praised a rehab stay where attentive admissions staff and caring nurses made all the difference during a challenging time for them and their husband. Similarly, another review shared satisfaction with respite care for an elderly parent who received clean accommodations along with various activities tailored to engage residents appropriately.

Yet these positive stories appeared overshadowed by alarming reports from others detailing unsafe practices and severe mismanagement leading to potentially life-threatening situations. For instance, one elderly woman faced dire consequences after falling out of bed due to inadequate supervision—a situation which resulted in serious injuries including a brain bleed and broken wrist, necessitating hospitalization for over two months. The sentiment among many families reflected distress at witnessing what they felt was systemic negligence fueling repeated incidents across similar institutions.

Lastly, amidst this disarray regarding patient care standards came unsettling financial concerns from patients’ families grappling with unexpected charges following short-term rehab stays or extended nursing home placements. Complaints spanned billing discrepancies—where families faced burdensome charges despite having adequate insurance coverage—and perceived evasiveness from administrative staff when navigating these complex issues raised feelings of betrayal among relatives trusting healthcare providers to prioritize their loved ones' wellness instead of profits.

In conclusion, while some individuals found solace in instances of compassionate care provided by dedicated staff members within assisted living environments like nursing homes or rehab facilities—including those who went above and beyond—many more voiced deep dissatisfaction rooted in fundamental flaws affecting overall patient well-being across several establishments. These collective testimonies serve as critical reminders prompting ongoing scrutiny into practices governing eldercare services today while urging prospective clients to remain vigilant advocates throughout any rehabilitation journey undertaken by themselves or those they love dearly.

Restaurants

• Three Floyds Brewery & Pub (0.2 miles)
• Danny Z's Grub N Pub (1.7 miles)
• Casa Del Mar Mexican Bar & Grill (2 miles)
• Jack's (2.4 miles)
• McDonald's (2.4 miles)
• Sophia's House of Pancakes (2.4 miles)
• Panda Express (2.4 miles)

Hospitals

• Franciscan Health Emergency Department Munster (0.4 miles)
• Franciscan Physicians Hospital (0.4 miles)
• Community Hospital (1.3 miles)
• Franciscan St Margaret Health (2.9 miles)
• Ingalls Family Care Center (4.3 miles)
• Franciscan Health Chicago Heights (6.7 miles)
• Franciscan Health (6.7 miles)

Physicians

• North Point Orthopaedics (0.8 miles)
• Premier Oncology Hematology Associates (2.1 miles)
• University of Chicago Health Specialist (2.5 miles)
• Kids First Pediatrics On 30 (3 miles)
• Pediatric Health Care Assoc (3.4 miles)
• Northwest Oral Surgeons (4 miles)
• Hoehn Medical Center (4 miles)

Parks

• Briar Creek Park (1.1 miles)
• The Park (1.8 miles)
• Beech Park (2.5 miles)
• Riverside Park (2.7 miles)
• Wicker Memorial Park (2.9 miles)
• Central Park (4.5 miles)
• Redar Park (4.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Vyto's Pharmacy in Highland (3.2 miles)

Places of Worship

• St. Paul's Lutheran School (1.7 miles)
• Illiana Islamic Association (2.5 miles)
• Woodmar United Methodist Church (3.6 miles)
• St George Greek Orthodox Church NW Indiana (4.6 miles)
• St Mary Church (4.6 miles)
• Christ Community Church (5.2 miles)
• Suncrest Christian Church (7.5 miles)

Cafes

• Panera Bread (2.5 miles)
• Windmill Brewing (2.8 miles)
• Sip Coffee House (3.2 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)

Theaters

• AMC Schererville 12 (3.3 miles)