New Horizonx Home Healthcare

Pros

• Angie goes above and beyond for the mother.
• Paul is great with mom.
• They are great with mom.
• The service and care are great.
• The owner goes above and beyond for clients and staff.
• It is a great place to be involved with.

Cons

• The Director of Nursing was very unprofessional and hateful.
• The Director is not helpful.
• The Director discourages complaints and acts as if she knows it all.

Review

The collection of impressions from several experiences paints a picture of a care setting where dedication and compassion are the defining traits. Across the board, respondents describe a environment that prioritizes attentive, personalized care for loved ones, and they speak with warmth about the people who make that happen. The tone is consistently anchored in appreciation for the individuals who show up to help families during challenging times, with several accounts highlighting specific staff members who stood out.

Angie and Paul emerge as standout caregivers in at least one of the accounts. The reviewer notes that Angie went above and beyond in her care for the mother, while Paul was described as great with mom. This combination left the reviewer convinced enough to say they would definitely recommend the service, underscoring trust in the staff's ability to provide attentive, compassionate support. The praise for Angie and Paul illustrates how individual caregivers can leave a lasting positive impression and influence overall perceptions of the facility.

Another reviewer concisely affirms that the service and care are excellent, reinforcing the sense that the facility delivers strong, reliable support. While the comments here are brief, they align with the broader sentiment of satisfaction and confidence in the level of care provided. Together with other testimonies, this point contributes to a picture of a place where residents' needs are met with consistency and care.

A third voice elevates the overall philosophy of the operation, focusing on the owner's leadership. The reviewer describes the owner as someone who goes above and beyond for both clients and staff, a standard that stands out even after many years spent in healthcare. They emphasize that they have never encountered anyone running a business with as much care for clients as this one does. This perspective highlights a strong, care-first culture at the heart of the organization, driven by leadership that appears genuinely invested in the well-being of everyone involved.

Nevertheless, not all feedback centers on warmth and praise. Another review offers a sharper critique of the Director of Nursing, characterizing them as very unprofessional and hateful toward the reviewer. In this account, the aides are described as acceptable and generally helpful with the reviewer's brother, suggesting some positive day-to-day care on the floor. However, the reviewer warns others not to bring complaints to the Director, implying that the person in that role may not handle concerns constructively. This contrast introduces a real tension within the care environment, where the staff and the care they provide can be highly valued even as management behavior becomes a point of concern.

Taken together, the reviews present a multifaceted portrait of a facility where compassionate, capable caregiving is the norm and where a strong, committed ownership model helps drive a positive, client-centered ethos. The praise for Angie, Paul, and the aides points to a team that can form meaningful connections with residents and families, delivering personalized attention and genuine kindness. The glowing remarks about the owner reinforce the sense that this is a place defined by a deep commitment to people - both those receiving care and those delivering it.

At the same time, the critique of the Director of Nursing introduces a caveat about management style and professionalism. While the frontline staff and the overarching leadership are celebrated for their dedication, the negative experience with a key management figure signals that not all interactions within the organization meet the same standard. For families considering this facility, the message is nuanced: the caregivers and the owner appear to create a strong, caring environment, but there is a cautionary note regarding how concerns are addressed at the administrative level.

Overall, the collection suggests a care setting with strong positives - exceptional frontline caregivers, a deeply committed owner, and an emphasis on client involvement and personal attention - paired with a notable management concern that could be an area for improvement. Families drawn to this environment may find reassurance in the evident compassion of the caregiving staff and the dedication of leadership, while also mindful of the need to navigate administrative interactions thoughtfully.

This area of Marion, Indiana offers a mix of amenities that may appeal to seniors looking for a peaceful and convenient location. With several places of worship nearby, including First Baptist Church and Central Christian Church, residents will have opportunities for spiritual engagement. In terms of dining options, there are various restaurants such as Los Amores and Yamato Steakhouse within close proximity. In terms of healthcare services, there are pharmacies like CVS Pharmacy and Walgreens, as well as physician offices like Marion General Hospital Work Solutions and Cardiovascular Consultants. Additionally, the presence of parks like Webster Park and Westlea Park provide opportunities for leisurely outdoor activities. For transportation needs, Aww Auto Rental is available in the vicinity. Overall, this area offers a range of services and amenities that can cater to the needs of seniors looking for a comfortable and accessible living environment in Marion.

Places of Worship

• First Baptist Church (0.1 miles)
• Habitat For Missionaries (0.4 miles)
• Central Christian Church (0.5 miles)
• Roman Catholic Diocese (1.2 miles)
• First Christian Church (1.2 miles)
• First Church Of The Nazarene (1.3 miles)
• The River (1.4 miles)

Restaurants

• Los Amores (0.1 miles)
• Hostess House (0.3 miles)
• Myers Drive-In (0.3 miles)
• Yamato Steakhouse (0.9 miles)
• Wendy's (0.9 miles)
• Rally's (0.9 miles)
• Jay's Thai Food (1 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Qol Meds (0.2 miles)
• Walgreens (0.5 miles)
• Qol Meds (0.6 miles)
• Medicap Pharmacy (0.7 miles)
• CVS Systems (0.8 miles)
• Walgreens (1.4 miles)

Physicians

• Marion General Hospital Work Solutions (0.3 miles)
• Ambucare Clinic (0.3 miles)
• Miracle-Ear Hearing Aid Center (1.2 miles)
• Cardiovascular Consultants (1.3 miles)
• Womens Health Care (1.4 miles)
• William David Moore (1.4 miles)
• Marion Surgeons (1.5 miles)

Cafes

• Sender Cafe (0.3 miles)
• Train Station Cafe (0.4 miles)
• Starbucks (1.8 miles)

Parks

• Webster Park (1.2 miles)
• Westlea Park (1.7 miles)
• Matter Park (2 miles)

Hospitals

• Marion Health Work Solutions (1.3 miles)
• VA Medical Center-Marion (2.6 miles)
• VA Northern Indiana Health Care System (2.6 miles)

Transportation

• Aww Auto Rental (1.4 miles)

Theaters

• AMC Showplace Marion 12 (1.5 miles)
• IWU Globe Theatre (2.6 miles)