Washington Healthcare Center

Pros

• The staff at Washington Healthcare is known for providing excellent care and support to residents, demonstrating growth and love within the facility.
• The housekeeping staff maintains a high standard of cleanliness, with shining and glowing floors that reflect their dedication.
• Residents have access to effective rehabilitation services and a supportive social services team that addresses concerns promptly.
• Many reviewers expressed peace of mind knowing their loved ones are in capable hands during challenging times, including the pandemic.
• The food service received praise from some residents who enjoy the meals provided at the facility.
• Staff members have been commended for their kindness and positive attitude towards residents, fostering a nurturing environment.

Cons

• The facility allowed the husband to return home with a foul odor and severe bedsores, indicating a lack of proper care and oversight.
• The receptionist exhibited belligerent behavior over the phone, leaving visitors feeling uneasy about the professionalism of the staff.
• Food quality is poor and often served cold, detracting from the overall dining experience for residents.
• Bed sheets were found to have large holes in them, reflecting inadequate attention to cleanliness and maintenance.
• Response times to call lights were slow, suggesting insufficient staffing or prioritization of resident needs.
• Some CNAs displayed negative attitudes while others were kind, indicating inconsistency in staff demeanor and care quality.
• Physical therapy sessions are limited to only an hour a day and are not available on weekends, limiting residents' rehabilitation opportunities.
• Despite some positive aspects, there are concerns about failure to address atrophy in patients, highlighting potential neglect in physical care programs.
• A caregiver was observed using their cellphone during restorative therapy time instead of attending properly to residents, raising concerns about focus and dedication to patient care.

Review

The reviews of various healthcare facilities reveal a stark contrast between positive experiences and troubling concerns regarding patient care and staff professionalism. While some families express gratitude for the loving environment provided to their loved ones, others raise serious alarms about neglect and poor treatment. This article aims to synthesize these varying experiences to provide a comprehensive picture of what one might expect when considering such facilities.

One reviewer recounts a deeply distressing experience following their husband’s discharge from a facility. The husband returned home smelling bad and with his buttocks covered in bed sores, raising questions about the supposed safety and quality of care offered at the facility. This reviewer described the center as failing in its responsibility to provide a caring environment for patients, emphasizing that it may not be an appropriate choice for loved ones who require proper attention and support.

In stark contrast, another review expresses overwhelming satisfaction with Washington Healthcare, where a mother has been residing since 2018. The reviewer highlights the consistent growth of love and compassion she has witnessed toward her mother, who has faced numerous health challenges. The transition into this facility was difficult but ultimately rewarding as the staff made significant efforts to facilitate communication during pandemic-related visitation restrictions. Whether through window visits or virtual calls, they ensured that residents remained connected with their families during isolating times.

Acknowledgment is also given to nursing staff and social workers who actively addressed family concerns with genuine care. The head nursing director's open-door policy is commended, allowing families to voice concerns freely without fear or judgment. Housekeeping services are praised for maintaining cleanliness at exceptionally high standards, contributing positively to the residents’ living environment. Overall, this account paints Washington Healthcare as a nurturing home where caregivers strive hard even amid staffing shortages brought on by unprecedented circumstances.

However, not all experiences within these facilities are marked by such positivity. A reviewer detailing their father's stay expressed dissatisfaction after witnessing unprofessional behavior from front desk staff members. The receptionist was observed being belligerent during a phone call, raising alarms about how potential visitors and family members could be treated in critical situations. This incident tarnished the overall impression of the facility for this individual while shedding light on possible lapses in decorum among front-line staff.

Other complaints surfaced regarding food quality and maintenance within certain facilities—issues like cold meals served on tattered sheets coupled with slow responses to call lights raised red flags about attentiveness towards resident comfort and needs. A caregiver's lack of engagement due to mobile phone distractions was also noted during therapy sessions; these behaviors reflect a concerning trend in prioritizing personal leisure over patient care.

While many reviews highlight positive interactions with attentive staff members who genuinely seem invested in residents' well-being, there remain cautionary tales that speak volumes about inconsistency in service delivery across different facilities. Families seek assurance that their loved ones will receive compassionate care devoid of neglect or insensitivity—elements crucial in fostering trust between caregivers and those they serve.

In conclusion, prospective residents must weigh these varying accounts seriously when selecting an appropriate healthcare facility for themselves or their loved ones. While some establishments clearly shine with commitment toward nurturing environments filled with kindness and respect for residents’ needs, others warrant scrutiny due to alarming reports regarding neglectful practices or unprofessional conduct among staff members at various levels within operations—a sobering reminder that not all caregiving settings adhere equally stringent standards when it comes to offering true human compassion amidst medical care.

Transportation

• Concourse B (1.3 miles)
• Indianapolis International Airport (IND) (1.4 miles)
• TSA Screening (1.4 miles)
• Delta Air Lines Ticket Counter (1.5 miles)
• Delta Sky Club (1.5 miles)
• Concourse A (1.5 miles)

Pharmacies

• Walgreens (2.3 miles)
• Walgreens (3.2 miles)
• Sunnylife Pharma (3.3 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.4 miles)
• Walgreens (4.4 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Starbucks (3.1 miles)
• Starbucks (4.8 miles)
• Starbucks (6.6 miles)
• Cabin Coffee (6.8 miles)

Restaurants

• Chick-Fil-A (2.4 miles)
• Olive Garden (2.7 miles)
• Portillo's Hot Dogs (2.7 miles)
• Red Lobster (2.8 miles)
• Chick-Fil-A (2.8 miles)
• Jimmy John's (3 miles)
• Rookies Sports Pub (3.1 miles)

Physicians

• US HealthWorks Occupation Health Center (2.6 miles)
• Mims Lisa A MD (3.6 miles)
• American Health Network (3.7 miles)
• MyEyeDr (3.8 miles)
• Avon Family Health (4 miles)
• Dr Thomas (4.1 miles)
• Precious Peek 4D Ultrasound (4.2 miles)

Theaters

• Regal Shiloh Crossing (2.9 miles)
• AMC Perry Crossing 18 (3.3 miles)

Hospitals

• Assurance Of Indianapolis (3.4 miles)
• IU Health West Hospital Emergency Medicine (3.6 miles)
• Methodist Hospital of Indiana (4.3 miles)
• Rehabilitation Hospital of Indiana (6.7 miles)
• Richard L. Roudebush Va Medical Center (7 miles)
• Sidney & Lois Eskenazi Hospital (7.1 miles)
• Newborn Follow-Up Program, Riley Hospital for Children at IU Health (7.2 miles)

Places of Worship

• Valley Mills Christian (3.8 miles)
• Church of Christ at Plainfield (4.7 miles)
• Speedway Christian Church (4.7 miles)
• St Ann Catholic Church (4.8 miles)
• Al-Fajr Masjid (7.4 miles)

Parks

• Meadowood Park (5.3 miles)
• Hummel Park (5.8 miles)
• White River State Park (7.4 miles)
• Military Park (7.7 miles)