Right at Home in Indianapolis, IN

Pros

• Right at Home is helpful and easy to work with, and provides great communication.
• Right At Home is a wonderful place to help a loved one find help and comfort during a rough time.
• The people at Right At Home, including the owners, are helpful and truly care about each patient.
• Right at Home works tirelessly to ensure loved ones are cared for.
• There is great empathy expressed in every engagement with Right at Home.
• People enjoy being part of the Right At Home family.
• Right at Home Indianapolis is a great company for home care, general housekeeping, and home companionship for seniors; the employees are caring, responsive, and reliable.
• The team at Right at Home Indianapolis offers support for loved ones at home.
• Right at Home provides an outstanding experience for loved ones, with personalized attention to match caregivers.

Cons

• The aide inflated the number of miles after doing her personal shopping.
• The wheelchair was damaged by another aide.
• The manager told the client they could not smoke in their home.
• Another aide threatened to hit the client.
• Another aide came to take them to church and wore very skimpy clothing.
• The management treated the client like trash.
• The staff had no training to assist dementia patients.

Review

Right at Home Indianapolis is best suited for families who want reliable, at-home support that keeps a loved one out of a facility while receiving practical assistance, companionship, and light medical oversight. This agency excels when a plan calls for flexible, caregiver-led support - including small shifts and post-hospital or rehab?follow-up care - paired with strong communication and a sense that the team truly cares. It is particularly well-suited for seniors who need help with daily tasks, housekeeping, errands, and personal care, and who value a rapid caregiver match and the ability to scale services up or down as recovery or routines shift.

Those who may want to consider alternatives include families prioritizing ironclad safety assurances or advanced medical nursing. A small but real concern surfaced in a few reviews around personal safety and professionalism, including incidents of inappropriate behavior by aides, management responses, and questions about safeguarding a client's dignity. For seniors with pronounced dementia or highly unpredictable behaviors, the lack of formal dementia-specific training noted by some reviewers is a red flag that should prompt a careful vetting of staff qualifications or a referral to a provider with stronger memory-care specialization. For anyone needing 24/7 clinical monitoring, a skilled nursing setting or a different home-health arrangement may offer clearer coverage.

On the positive side, the core strengths of Right at Home Indianapolis are substantial and well-aligned with in-home care goals. Families repeatedly praise outstanding communication and a compassionate approach that translates into dependable day-to-day reliability. The staff group is described as caring, responsive, and capable of tailoring services to individual needs, with the ability to assemble caregivers quickly for short-notice or short-duration engagements. The owners and administration emerge as a stabilizing force - professional, empathetic, and attentive to both clients and caregivers - while the ability to pair clients with a suitable caregiver who shares compatible personality and needs is repeatedly highlighted as a standout feature. The addition of excellent in-house therapy referrals reinforces a practical, continuous-care mindset that keeps progress within reach.

Nevertheless, the set of downsides warrants sober consideration. Several reviews recount troubling experiences: an aide inflating mileage claims, property damage to a wheelchair, and scenarios where a patient faced unprofessional or even threatening behavior. Another reviewer noted a limit in how dementia-related behaviors are managed due to gaps in staff training. A pattern of perceived dismissiveness from management or boundaries being tested by inappropriate conduct underscores the reality that experiences can vary by caregiver and supervisory oversight. These incidents do not define the agency, but they do color risk and trust, especially when a loved one depends on consistent, respectful care.

In weighing the pros against the cons, the value proposition remains compelling for the right audience. The ability to deliver personalized, home-based care with flexible scheduling, coupled with responsive communication and access to therapy services, can offset many logistical frustrations of in-home care - provided the family actively manages the relationship. A prudent approach is to insist on rigorous caregiver matching, transparent reporting, and a clear escalation path for any concerns. Request a detailed policy on incident handling, staff training upgrades (especially for dementia care), and background checks, and consider a trial period to verify compatibility before committing long-term.

Ultimately, Right at Home Indianapolis serves well families who want to maximize home comfort, minimize hospital readmissions, and rely on a compassionate, adaptable care team. It is less suitable for those whose top priority is unwavering, 24/7 clinical nursing or who cannot tolerate the possibility of inconsistent staff behavior or management responses. To move forward confidently, set expectations up front: define hours and duties precisely, confirm caregiver qualifications and dementia-readiness, establish a clear protocol for reporting and remediation, and maintain open lines with a named supervisor. With these safeguards, families can leverage the agency's strengths while mitigating the risk of the notable drawbacks.

This part of Indianapolis, Indiana is a bustling area with a variety of amenities conveniently located within close proximity. With several restaurants such as Twin Peaks, Culver's, and Panda Express nearby, residents have plenty of dining options to choose from. Additionally, there are several hospitals including Community Heart And Vascular Surgery ICU Waiting Room and Community North Hospital for any medical needs. Pharmacies like CVS and Walgreens are also easily accessible. For seniors looking to stay active, there are parks such as Gray Road Park and Ft Harrison State Park nearby. Furthermore, transportation options are available with National Car Rental located within a short distance. Overall, this area offers a mix of convenience and entertainment for those considering senior living in Indianapolis.

Restaurants

• Twin Peaks (0.2 miles)
• One World Market (1.3 miles)
• Culver's (1.6 miles)
• Panda Express (2.2 miles)
• Joella's Hot Chicken (2.6 miles)
• Main Event on 96th (2.7 miles)
• Chick-Fil-A (2.8 miles)

Hospitals

• Community Heart And Vascular Surgery ICU Waiting Room (0.3 miles)
• Community (0.5 miles)
• Community North Hospital (0.7 miles)
• Community Rehabilitation Hospital North (0.7 miles)

Physicians

• Northeast Family Physicians (0.5 miles)
• Castleton Family Physicians (1.6 miles)
• Central Indiana Centers (3 miles)
• Fall Creek Family Medicine (3.9 miles)
• Geist Family Medicine (4.9 miles)
• Dermatology (5.4 miles)
• Indiana Neuroscience Associates (5.9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4 miles)

Places of Worship

• Castleton United Methodist School (1.4 miles)
• First Friends Church (4.4 miles)
• Lawrence Apostolic Church (4.7 miles)
• Orchard Park Presbyterian Church (4.8 miles)
• St Simon the Apostle Catholic Church (5.1 miles)
• Second Presbyterian Church (5.8 miles)
• St Luke Catholic Church (5.9 miles)

Theaters

• Regal Ua Galaxy - Indianapolis (2 miles)
• Flix Brewhouse (5.2 miles)

Cafes

• Panera Bread (2.4 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.2 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)
• Starbucks (5.9 miles)

Parks

• Gray Road Park (3.4 miles)
• Ft Harrison State Park (3.4 miles)
• Founders Park (4 miles)
• Central Park Playground (6 miles)
• Holliday Park (6.3 miles)

Transportation

• National Car Rental (5.4 miles)