Northwest Manor Health Care Center

Pros

• The nursing facility has caring and kind staff members.
• The environment at the facility is exceptional.
• Northwest Manor did a very good job in providing care and therapy.
• The food at the facility is excellent.

Cons

• The staff members were very rude and unprofessional, exhibiting a lack of kindness and professionalism.
• The facility discharged an elderly patient early, causing her to suffer and requiring immediate hospitalization.
• The nursing facility failed to adequately address a patient's pain, providing ineffective medication.
• The staff at the facility exhibited uneducated behavior and the environment was unpleasant with constant screaming and unpleasant smells.
• Inadequate care at the facility resulted in multiple leg fractures for a loved one due to incompetence and inadequate staffing.

Review

Northwest Manor, a rehabilitation facility located near a hospital, received mixed reviews from visitors and patients. One reviewer mentioned that a lady from the nearby hospital highly recommended the facility. Upon arrival, the patient encountered some kind staff members; however, there were also several unpleasant encounters with rude nurses and staff. The reviewer described an incident where they asked a staff member about obtaining a clean nightgown for their mother, but instead of helping, the staff member responded angrily and directed them to ask an aide. Another encounter involved an employee who was unapproachable and dismissive when asked about paperwork for transferring the patient to a closer rehab center.

Towards the end of the patient's stay, there was a concerning incident involving two employees. After discussing something with one of them, the reviewer overheard them openly mocking what had been shared. This behavior raised concerns about potential violation of HIPAA laws. The reviewer confronted the employees and expressed their disapproval. These incidents highlighted issues with professionalism and confidentiality at Northwest Manor.

In another review, a visitor expressed dissatisfaction with their loved one's early discharge from Northwest Manor. Despite being in significant pain, the patient received minimal relief from medication provided by the facility. Shortly after being discharged with only Tums for pain relief, they had to be rushed back to the hospital where they received multiple diagnoses. The reviewer strongly emphasized that letting their mother suffer was unacceptable and planned to file a complaint with corporate office.

On a more positive note, another reviewer shared their experience at Northwest Manor after their family member underwent hip surgery. They described it as a wonderful nursing facility with incredibly caring staff. Their family member received exceptional care during their short stay at Northwest Manor.

Another individual recounted their positive experience with Northwest Manor when their mother needed rehabilitation after falling and breaking bones while in independent living. Despite not having assisted living services available, the reviewer commended the facility for its dedicated long-term staff members and excellent care provided during their mother's time there. They even mentioned an enjoyable event where a DJ played music, providing entertainment for the residents.

However, not all experiences were positive. One reviewer criticized the facility for having uneducated staff and a constant unpleasant odor. They also mentioned that physical therapy services were limited, prompting them to transfer their loved one out of Northwest Manor as soon as possible.

Unfortunately, another reviewer shared a distressing experience where their loved one sustained two leg fractures due to inadequate and inappropriate care during their three-year stay at Northwest Manor. The reviewer noticed consistent issues with understaffing and ineffective administration, implying a lack of competence within the facility.

In conclusion, Northwest Manor received mixed reviews from visitors and patients. While some praised the caring staff and exceptional care provided, others raised concerns about rude and unprofessional behavior from certain employees. Issues with early discharge and inadequate pain relief were also mentioned. These reviews emphasize the importance of thorough research when choosing a rehabilitation facility for your loved ones.

Restaurants

• McDonald's (0.7 miles)
• Kulture Bar & Lounge (1.1 miles)
• Rick's Café Boatyard (1.7 miles)
• Dawson's On Main (2.7 miles)
• Mug'n Bun Drive In (2.8 miles)
• Big Woods Speedway (3 miles)
• Spyke's Bar and Grille (3.2 miles)

Physicians

• Iu Medical Group (0.7 miles)
• Shalom Health Care Center (2.3 miles)
• American Health Network (4.4 miles)
• Mims Lisa A MD (4.5 miles)
• Hill, Susan E, Do - Methodist Occupational Health (5.1 miles)
• Blackburn Community Health Center (5.4 miles)
• US HealthWorks Occupation Health Center (5.7 miles)

Hospitals

• Rehabilitation Hospital of Indiana (1 miles)
• Assurance Of Indianapolis (2.7 miles)
• Advanced Wound Center at Community Westview Hospital (2.7 miles)
• IU Health West Hospital Emergency Medicine (4.4 miles)
• Richard L. Roudebush Va Medical Center (5.3 miles)
• Sidney & Lois Eskenazi Hospital (5.4 miles)
• Newborn Follow-Up Program, Riley Hospital for Children at IU Health (5.6 miles)

Parks

• Meadowood Park (1 miles)
• Eagle Creek Park (3.7 miles)
• Watkins Park (5.6 miles)
• Military Park (6.4 miles)
• White River State Park (6.4 miles)
• Holliday Park (7 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (4.8 miles)
• Starbucks (5.6 miles)
• Starbucks (5.9 miles)
• Panera Bread (6.5 miles)
• Starbucks (7.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• PCA Pharmacy (4.5 miles)
• Walgreens (4.6 miles)

Places of Worship

• Speedway Christian Church (2.5 miles)
• Al-Fajr Masjid (3.7 miles)
• Tabernacle Presbyterian Church (6.5 miles)

Theaters

• Regal Shiloh Crossing (4.8 miles)
• Living Room Theaters (7.3 miles)

Transportation

• U-Haul Moving & Storage at Michigan Rd (5 miles)
• Concourse B (7 miles)
• Indianapolis International Airport (IND) (7.1 miles)
• Concourse A (7.1 miles)
• TSA Screening (7.1 miles)
• Delta Sky Club (7.1 miles)
• Delta Air Lines Ticket Counter (7.2 miles)