Aspen Trace

Pros

• The staff at Aspen Trace consistently goes above and beyond in providing care, making residents feel comfortable both mentally and physically.
• Residents appreciate the kindness and attentiveness of individual staff members, such as Steve, who create a welcoming environment.
• The community is noted for its cleanliness, updated facilities, and pleasant atmosphere, contributing to a positive living experience.
• Many families highlight the strong communication from staff and the genuine care shown towards residents.
• Residents enjoy various engaging activities and social events that promote interaction and connection among them.
• The dining services have received praise for being accommodating to residents' preferences and dietary needs.
• Positive experiences with maintenance staff have been mentioned, noting their helpfulness and dedication to ensuring residents’ comfort.

Cons

• The food at Aspen Trace is consistently criticized, with residents noting that it is subpar and service is slow, leading some to resort to eating cereal in their apartments instead of dining there.
• One resident experienced poor conditions while quarantined for COVID, including being left to eat alone without assistance and being found soiled multiple times.
• There are reports of inadequate care during rehabilitation, such as a loved one being connected to malfunctioning oxygen equipment and not receiving proper bathing or medical attention.
• Several reviewers mentioned long wait times for assistance when pressing the call button, indicating issues with staffing levels and responsiveness from staff members.
• Billing issues have caused frustration for some families due to complications in splitting costs between cohabitants and delays in securing necessary equipment like scooters.
• A family member expressed concerns about the lack of communication between Aspen Trace and the VA regarding care coordination for their loved one.

Review

Aspen Trace has garnered a mixture of reviews from residents and their families, with many highlighting both positive experiences and notable areas for improvement. Many reviewers emphasize the quality of care provided to their loved ones, contributing to an overall sense of comfort and reassurance. One family expressed satisfaction with the attentive staff, particularly singling out an employee named Steve for his kind and considerate approach, which made their loved one feel comfortable both mentally and physically. The community's staff generally received praise for being friendly, knowledgeable, and dedicated to delivering thoughtful care.

During tours of Aspen Trace, visitors frequently remarked on the cleanliness and upkeep of the facilities. Reviewers appreciated seeing engaged residents participating in activities led by staff members who genuinely seemed invested in ensuring a vibrant community atmosphere. The apartments were described as spacious enough for assisted living standards and offered safety features such as walk-in showers. However, some potential residents did express concerns regarding apartment sizes based on personal preferences but ultimately found them to be adequate.

While overall experiences have been positive regarding care and staff interaction, food quality emerged as a recurring complaint among several residents' families. Multiple accounts detailed dissatisfaction with meal options—ranging from unappealing dishes like poorly cooked fried chicken to inadequate service that often left residents without desired items if they arrived late to meals. One resident even resorted to eating cereal due to disappointing dining experiences. This highlighted a significant gap between expectations set by the facility’s management concerning meal quality and actual resident experiences.

The transition process into Aspen Trace appeared smooth for many newcomers; however, not all transitions were seamless. A few families reported troubling incidents during short-term rehabilitation stays where vital care protocols were neglected. For example, one reviewer recounted unsettling circumstances involving inadequate support while in quarantine due to COVID-19 exposure when relatives found their loved one lacking proper attention while isolated with food placed just out of reach. Instances of excessive delays in response times when calling for help further contributed to concerns about staffing levels during critical moments of need.

Despite these challenges, some families noted that communication regarding billing was initially confusing but began improving over time as relationships developed between Aspen Trace and external organizations like the VA system. They appreciated having transparent discussions about costs associated with cohabitation arrangements within the facility as well as efforts made by maintenance staff who went above and beyond in addressing specific needs early on after moving in.

On a positive note, several reviewers pointed out that social opportunities available at Aspen Trace significantly enhanced their loved ones’ lives compared to previous living situations marked by isolation or disengagement from peers. Activities such as ladies’ lunches, church services, card games, library gatherings with puzzles near cozy fireplaces fostered a sense of community among residents while allowing friendships to form organically over time.

In summary, while Aspen Trace presents numerous strengths through its caring staff members dedicated to quality service—demonstrating genuine compassion towards residents—and maintaining clean environments conducive for social activities; important improvements are necessary surrounding food service standards alongside ensuring consistent care protocols are followed consistently throughout each individual’s stay at the facility moving forward.

This part of Greenwood, Indiana offers a variety of amenities that would be beneficial for senior living. With several parks nearby, such as Freedom Park Dog Park and Westside Park, there are plenty of opportunities for outdoor recreation and leisurely walks. In terms of healthcare services, there are multiple physicians' offices and pharmacies in close proximity, including Pediatric Associates of Greenwood and Walgreens, ensuring access to medical care and prescriptions. Additionally, the presence of places of worship like Greenwood Christian Church and Redeemer Bible Church provides spiritual fulfillment. The dining options range from fast food chains like Burger King to sit-down restaurants like Arni's Restaurant and Vino Villa, catering to various culinary preferences. Overall, this area offers a well-rounded community with convenient amenities for seniors looking to settle down in Greenwood.

Parks

• Freedom Park Dog Park (0.5 miles)
• Westside Park (1.2 miles)
• Craig Park (1.6 miles)
• Procter Park (2.7 miles)
• Country Gate Park (3 miles)
• West Park (3.6 miles)
• University Playground (4.6 miles)

Physicians

• Pediatric Associates of Greenwood (0.8 miles)
• Honey Grove Family Medicine (1.4 miles)
• Warner Eye Care (1.5 miles)
• St. Francis Imaging Center (1.6 miles)
• Clown Pediatrics PC (2.1 miles)
• James B Records (2.1 miles)
• Complementary Medicine Center (2.6 miles)

Places of Worship

• Greenwood Christian Church (1.1 miles)
• Our Lady Of The Greenwood Catholic Church (1.7 miles)
• Grace Assembly of God (2.4 miles)
• Suburban Baptist Church (2.7 miles)
• Redeemer Bible Church (3.4 miles)
• New Hope Church (3.9 miles)
• Risen Lord Lutheran Church (4.1 miles)

Restaurants

• Arni's Restaurant (1.3 miles)
• Burger King (1.4 miles)
• Culver's (1.6 miles)
• Chick-Fil-A (1.8 miles)
• Vino Villa (1.8 miles)
• Arby's (1.8 miles)
• Taco Bell (1.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Industrial Water Chemists (3.3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.9 miles)
• Starbucks (3.9 miles)

Hospitals

• Community Hospital South (2.7 miles)
• Valle Vista Health System (2.8 miles)
• Family Physicians Of Johnson County (3.1 miles)
• OrthoIndy South (4 miles)

Transportation

• Greenwood Municipal Airport (3.4 miles)