Extendacare of Greenfield

Pros

• The facility was clean, and the nursing and therapy staff were attentive and excellent.
• The nurses and staff were amazing and went above and beyond during the stay.
• The therapy department provided good workouts and helped the resident walk again.
• The facility was clean and free of odors, with no smell of urine.
• Megan regularly represents the facility professionally and works to accommodate families, making stays easier.
• There has been a big positive change in the facility thanks to Megan's help.
• The admissions and business office are easy to work with, and the location is good.
• The staff is friendly, and the facility smells clean.
• The reviewer would recommend the facility for therapy and would use it again in the future.
• The facility is wonderful with hard-working staff and outstanding hospitality.

Cons

• The administrator never returns calls or assists in resolving residents' issues.
• The facility smelled like urine, and many residents appeared unbathed with dirty sheets present.
• There were numerous injuries and hospital trips with no explanation given.
• The staff were unprofessional and rude, with some experiences describing the staff as mean and lacking empathy.
• POA and financial paperwork were mishandled, with conflicting signatures and delayed processing.
• Residents sometimes lacked basic care, such as clothing, dentures at discharge, water, or soap.
• Call lights didn't work for days, and medications or care tasks were missed or delayed.
• Families were urged to move their loved ones out and warned to run from the facility.

Review

The collection of experiences at this facility paints a picture of striking contrasts. On one hand, several families describe clean facilities, attentive nurses, and effective rehab therapies that make real differences in residents' mobility and daily comfort. In particular, therapy teams are repeatedly praised for helping patients regain walking ability after surgeries or injuries, and some residents' families repeatedly commend the nursing staff for their professionalism and dedication. A number of reviewers emphasize that certain staff members went above and beyond, making the admission and ongoing care smoother, and that the overall environment can be pleasant and well-maintained when things are going well. In several accounts, the place is described as clean and orderly, with therapy departments that deliver tangible results and with staff who take the time to explain plans and progress. The administration of care, when it works, is presented as compassionate and competent, and there are mentions of quick, sincere responses from management to some complaints.

Yet alongside the positives, there is a substantial and vocal chorus of warnings and serious concerns. A recurring thread centers on communication failures and administrative friction. Several reviewers recount a breakdown in cooperation with office staff, with criticisms aimed at unreturned calls and difficulties resolving resident issues. One reviewer described a pattern where the administrator would not respond, creating a perception of neglect at crucial moments. In another case, a family felt blindsided by POA paperwork disputes, noting that documents signed after an Alzheimer's diagnosis were treated in ways that denied family members access or decision-making power. These stories highlight a sense that important legal and financial details were mishandled, sometimes with consequences for residents' wellbeing and families' peace of mind.

Safety and immediate care are other major themes. Several accounts recount troubling incidents: residents experiencing seizures, falls, and multiple injuries without clear explanations offered at the time or afterward. One person describes a Thanksgiving incident involving a choking scare, and others recount injuries such as broken bones and dental damage, followed by a lack of communication about what happened or why. There are vivid reports of inadequate monitoring, with call lights not functioning in the room, and a general sense that some days a staff member could be found more occupied with personal matters than with residents' needs. Hygiene concerns recur as well, including memories of dirty sheets, rooms with odors, and bathrooms lacking basic supplies like hand soap or germ-killing products, with promises that housekeeping would address it "tomorrow" going unmet for extended periods.

The personal experiences of families extend beyond care quality to cover essential daily aspects of resident life. Several reviewers describe disappointments around basic comforts and privacy: no clothes supplied or incorrectly accounted for at discharge, dentures missing, and concerns about clothing purchases and mismanaged resident funds. Observations about meals range from praise for some residents finding nourishment via attentive diet support to criticisms that the food was bland and could benefit from seasoning. One account notes that the facility avoided strong odors of urine when observed by family members, while others report persistent smells and signs of neglect. The contrast here underscores how even minor daily details - like fresh linens or a working TV, or ensuring a resident's CPAP equipment is properly attached - can dramatically affect a family's sense of safety and dignity.

Amid the concerns, there are notable examples of individuals who provided meaningful support and made a positive impact. Names like Megan (or Meagan), Annette, Annie, and T appear across multiple stories as helpful, supportive figures who assisted with admissions, provided reassurance to families, and worked to make transitions smoother. Some reviewers credit these staff members with bringing a human touch during difficult times and with easing the burden on families navigating complex care decisions. There are also comments about marketing and front-desk staff presenting a professional, welcoming face, and about therapists and nurses delivering compassionate care that leads to genuine improvements in residents' mobility and independence. Even within negative reviews, there are threads of gratitude for specific people who contributed positively during a challenging experience.

Overall, the sentiment toward the facility is deeply split. A number of reviews strongly urge caution: "Do not send your loved one here if you genuinely care about them," with descriptions of systemic issues, unaddressed concerns, and experiences that left families feeling they had to fight for basic respect and proper care. Other readers, by contrast, celebrate moments of excellent therapy, clean environments, and kind, capable staff who made a meaningful difference in individual cases. The pattern across the board suggests that care quality and experience at this facility can be highly variable - excellent in some instances and profoundly lacking in others - depending on who is on duty, how well communication is managed, and whether the right resources and oversight are in place at the time. For families weighing a potential placement, these narratives underscore the importance of careful, in-person evaluations, asking pointed questions about safety, daily routines, and accountability, and ensuring a clear plan for monitoring both medical needs and the facility's responsiveness to concerns.

This part of Greenfield, Indiana offers a variety of amenities and services that may appeal to seniors looking for a vibrant community. With several restaurants nearby such as Carol's Corner Stone Cafe and Cholula Mexican Restaurant, residents have plenty of options for dining out. Additionally, there are parks like Brandywine Park within close proximity for leisurely walks and outdoor activities. The availability of physicians like Hancock Pediatrics and hospitals such as Hancock Surgery Center ensures access to healthcare facilities. Pharmacies like Walgreens and CVS Pharmacy are conveniently located for medication needs. For spiritual nourishment, there are places of worship like Fortville Christian Church and St Simon the Apostle Catholic Church in the vicinity. And for entertainment, seniors can enjoy catching a movie at AMC Washington Square 12 theater just a short drive away. Overall, this neighborhood provides a mix of amenities and services that cater to the diverse needs of seniors looking to settle in Greenfield, Indiana.

Restaurants

• Carol's Corner Stone Cafe (0.9 miles)
• Tour of Italy Cafe (1 miles)
• Lincoln Square Pancake House (1.1 miles)
• The Depot (1.2 miles)
• Cholula Mexican Restaurant (1.3 miles)
• McDonald's (1.6 miles)
• Jack's Donuts (1.8 miles)

Parks

• Brandywine Park (0.9 miles)
• Sunset Park (11.5 miles)
• Fortville Memorial Park (11.5 miles)
• City Park (11.7 miles)
• Flat Fork Creek Park (12.2 miles)
• Southeastway Park (13 miles)
• Geist Park (13.5 miles)

Physicians

• Greenfield Dermatology PC (1 miles)
• Hancock OB/GYN (1 miles)
• Hancock Pediatrics (1 miles)
• Anderson Family Practice (1 miles)
• Hancock Health Gateway Services- Imaging (1.1 miles)
• Rehabilitation Associates of Indiana (1.1 miles)
• Fresenius Medical Care Indiana (1.3 miles)

Hospitals

• Hancock Surgery Center (1.1 miles)
• AMG Specialty Hospital Central Indiana-Hancock (1.2 miles)
• Methodist Medical Plazas (13 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (11.4 miles)
• CVS Pharmacy (11.6 miles)
• CVS Pharmacy (12.1 miles)
• Walgreens (12.9 miles)
• CVS Pharmacy (13.7 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (13.1 miles)
• Panera Bread (14.4 miles)
• Starbucks (15.1 miles)
• Starbucks (15.7 miles)

Places of Worship

• Fortville Christian Church (10.6 miles)
• Cumberland First Baptist Church (11 miles)
• New Beginnings Fellowship Church (11.7 miles)
• Total Restoration Church (12 miles)
• Lawrence Apostolic Church (13.2 miles)
• St Simon the Apostle Catholic Church (13.6 miles)
• Hannegan Christian Church (14.1 miles)

Theaters

• AMC Washington Square 12 (12.4 miles)