Home Instead Senior Care

Pros

• Reviewers say Home Instead is the best in-home senior care, noted for professionalism, knowledge, and kindness.
• Families report that Home Instead helps loved ones stay in their own homes, preserving independence and quality of life.
• The care team is described as compassionate, patient, dependable, and dedicated, often forming a familial bond with clients.
• Office staff such as Sandi and Jennifer are praised for flexible scheduling, proactive communication, and support for families.
• Caregivers are described as reliable and caring, providing companionship, medication reminders, errands, meals, and personal care.
• The Merrillville team is described as wonderful and caring, consistently going above and beyond to help during holidays and routine care.
• Reviewers note that Home Instead tailors care plans to individual needs and accommodates changes promptly.
• Overall, the reviews convey that Home Instead provides peace of mind and makes clients and families feel supported like family.

Cons

• Home Instead sent Jessica to my father's home, who repeatedly cursed and made racist comments.
• She stated that the Holocaust was made up by Hollywood and that all the banks should be blown up and all of the people in them because the banks are owned by Jews.
• She made racist remarks about other ethic groups as well, stating that they all should be sent back to "their own country."
• She also logged into Google Maps to mention herself in a 5-star review for Home Instead Senior Care, so that she could get $10.
• The reviewer questioned if they do any background checks on their workers at all.

Review

Across many voices and years of experience, Home Instead Senior Care emerges as a steady, dependable presence for families seeking to keep loved ones safe, comfortable, and connected in the familiarity of home. The prevailing mood is one of gratitude and trust: an acknowledgment that the care provided has helped people maintain independence and a high quality of life, even in the face of mobility challenges, health setbacks, or the demands of daily routines. From the first conversations about services to ongoing in-home support, the praise centers on reliability, compassion, and a philosophy of keeping clients at home where they most want to be.

One couple's reflections capture a core theme: independence preserved, life preserved. Mr. and Mrs. Richard Jurgensen express heartfelt thanks to Home Instead and its staff for enabling them to stay in their own home, a testament to the program's ability to support aging in place with dignity. The sentiment recurs in many reviews: caregivers who arrive on time, listen carefully, and tailor assistance to preserve routines, safety, and a sense of normalcy. In dozens of lines, families describe how the care team's presence - whether through companionship, transportation to appointments, or help with daily tasks - has a meaningful impact on their loved ones' ability to remain in familiar surroundings.

The human touch is a recurring highlight. Statements like "amazing care and great people," and "the best interest in mind" convey the perception that Home Instead staff are not just performing tasks, but forming relationships. Names surface repeatedly - Eddie, Sandy, Jennifer, Kristen, Ty, Cindy, and others - each associated with kindness, patience, and professional competency. Caregivers are described as not only performing duties but also offering companionship, conversation, and emotional support. The tone throughout is one of appreciation for staff who treat clients with respect, listen to concerns, and remember preferences, routines, and needs.

A common thread is the program's flexibility and responsiveness. Families recount how care plans bend to accommodate therapy appointments, unforeseen schedule changes, and the evolving needs of loved ones. The ability to adapt - whether adding or adjusting visits, coordinating with therapists, or ensuring medication reminders - appears to ease the burden on families and provide consistency for clients. The "team effort" described by one reviewer echoes across accounts: Sandi as the owner, Jennifer as the scheduler, and the care Pro team working in harmony to keep a client safe, comfortable, and engaged. For many, Home Instead becomes a dependable partner rather than a standalone service.

Beyond individual caregivers, the organization's culture and community orientation shine through. Several accounts highlight a sense of belonging, as if the care team is an extended family. The Merrillville office stands out as a hub of care and collaboration, with staff who feel supported and who support one another and the families they serve. The involvement in local goodwill - such as holiday outreach like a Santa for a Senior program - illustrates a broader commitment to the welfare of the community's seniors. One reviewer even notes the practical benefits of having a long-term relationship with Home Instead staff, including the reassurance that comes from caregivers who know the client's routines and preferences well.

Yet, no picture is entirely without nuance. One review raises a serious concern about an individual caregiver's conduct, describing alleged racist and extremist comments witnessed on home surveillance and raised questions about background checks. The reviewer's experience stands in stark contrast to the otherwise overwhelmingly positive narratives and serves as a pointed reminder of the importance of rigorous screening, ongoing monitoring, and accountability in caregiver placement. This single account underscores that while many families have found Home Instead to be a trusted partner, diligent oversight and transparent handling of any misconduct are essential to maintaining trust across all clients and communities.

Taken together, these reviews present a robust portrait of Home Instead Senior Care as a widely trusted provider that helps families keep loved ones at home with comfort, safety, and dignity. Clients repeatedly highlight compassionate, capable staff; responsive scheduling; and a culture of care that feels personal and dependable. While there are incidents that call for vigilance and continual improvement, the prevailing message is one of gratitude for a service that many families rely on to maintain independence, navigate complex health needs, and sustain meaningful connection within the home environment. For countless families in the Merrillville area and beyond, Home Instead represents more than care - it represents a clear pathway to preserving cherished routines and independence at home.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3.4 miles)
• Walgreens (4.2 miles)

Physicians

• Kids First Pediatrics On 30 (0.3 miles)
• Northwest Oral Surgeons (2.2 miles)
• Hoehn Medical Center (2.2 miles)
• University of Chicago Health Specialist (2.6 miles)
• Medina Health Care (3.5 miles)
• North Point Orthopaedics (3.6 miles)
• Marcotte Medical Group (3.9 miles)

Cafes

• Windmill Brewing (0.8 miles)
• Panera Bread (2.7 miles)
• Starbucks (4.2 miles)
• Sip Coffee House (5 miles)
• Starbucks (8.4 miles)

Restaurants

• White Rhino Bar & Grill (0.9 miles)
• Naan & kabab (1.9 miles)
• La Carreta (2.3 miles)
• Buona Beef (2.6 miles)
• Taco Bell (2.6 miles)
• Greg's Place (2.8 miles)
• McDonald's (3 miles)

Hospitals

• Franciscan St Margaret Health (0.9 miles)
• Franciscan Health Emergency Department Munster (3.2 miles)
• Franciscan Physicians Hospital (3.3 miles)
• Community Hospital (4.1 miles)
• Community Hospital MRI Center (5.6 miles)
• Franciscan Health Chicago Heights (7 miles)
• Franciscan Health (7 miles)

Theaters

• AMC Schererville 12 (1.7 miles)

Places of Worship

• St George Greek Orthodox Church NW Indiana (2.3 miles)
• Illiana Islamic Association (3.8 miles)
• St. Paul's Lutheran School (4.6 miles)
• Suncrest Christian Church (4.8 miles)
• St Mary Church (5 miles)
• Woodmar United Methodist Church (6.3 miles)
• Christ Community Church (7.8 miles)

Parks

• Briar Creek Park (2.6 miles)
• The Park (2.7 miles)
• Redar Park (3.2 miles)
• Heartland Park (4.4 miles)
• Central Park (4.9 miles)
• Wicker Memorial Park (5 miles)
• Beech Park (5.2 miles)