True Care Seniors

Pros

• The caregiver from True Care is excellent, dependable, and like a best friend.
• Brandi is a wonderful companion for the client's mother, and Terri provides indispensable help around the house and respite.
• Christine is absolutely wonderful, trustworthy, and great at her job; families see her as family.
• Terri consistently goes above and beyond and is highly reliable.
• The True Care team is responsive, friendly, and highly recommended.
• Joanna Wyatt does an amazing job every day; she is caring and ensures the client has everything they need.
• Dana coordinates well with schedules and helps in many ways.
• Brenda Bach does an excellent job and goes the extra mile to ensure the client is well taken care of.
• Tammy was outstanding and compassionate, forming a close connection with the patient.
• Hannah is the best, kind-hearted, selfless caregiver; TrueCare consistently meets the client's needs.
• Terri has been a blessing and a godsend to the client and their family.
• The staff at the TrueCare home in Auburn are kind and attentive, and they celebrate important moments with families.

Cons

• One reviewer described the service as "the worst customer service."
• They claimed they were left alone for several days with nothing to eat, with missed medication reminders and neglected housekeeping due to a fill-in aide.
• They asserted that management took the caregiver's word without consulting the regular aide.
• They alleged the caregiver moved their personal hygiene items to other rooms, looked through their belongings, and used profanity.
• They claimed the caregiver smoked inside the home.
• They stated that some photos taken by TrueCare were fake.
• They described the office staff as rude and uncaring, and criticized frequent caregiver turnover and a dismissive manager.

Review

True Care has shown up in many homes as more than a service - it's often described as a lifeline, a steady presence that people come to rely on during some of life's most challenging moments. Across the stories, caregivers are praised for their reliability, compassion, and ability to feel like part of the family. One reviewer captures the essence: a caregiver who is "the best from True Care," someone who is never late, never misses a day, and becomes "like my best friend" while helping with grieving after a spouse and brother's passing. The sentiment echoes through several accounts: a trusted, dependable companion who offers practical support and emotional steadiness when it's needed most.

The praise is not limited to one caregiver or one set of duties. Brandi is highlighted as a wonderful companion for a mother, while Terri is repeatedly described as indispensable for helping around the house and providing invaluable respite. In one home, Terri's care means the family can truly step out, knowing that things will be "picked up" when they return and that Terri has "gone ABOVE AND BEYOND" what is required. The impact of these caregivers goes beyond chores: they help create a sense of safety and continuity in the household, so that families no longer "worry when I am out and about." The kindness and reliability of Terri and Brandi are echoed by other clients who describe the staff as responsive, friendly, and genuinely caring.

Several customers sing the praises of Christine, noting that she is "absolutely wonderful" and that there have been no cancellations or missed visits in her time with them. For families, Christine's presence has a transformative effect: parents feel like she's family, and a father who might be grumpy on other days suddenly enjoys his time with her, laughing and smiling when she arrives. Christine is described as trustworthy, compassionate, and excellent at her job, reinforcing the sense that True Care's strongest asset is the people who deliver the care every day.

Companion care, household help, and last-minute arrangements are all part of the True Care picture. One reviewer highlights a lifecycle of care that began with help for a mother, then expanded into meals, household chores, and companionship - an approach that has turned a difficult period into a positive, manageable experience. In another heartening note, a family recalls True Care stepping in at the last minute and making a remarkable difference for their mother. The caregivers' ability to adapt to schedules, juggle multiple needs, and support families through life's daily chaos is a recurring theme, with one caregiver described as helping in so many ways that the service becomes a dependable partner in daily life.

Yet no organization exists in a vacuum, and one review presents a starkly different experience. In this account, the reviewer describes "Absolutely the worst customer service," two stars instead of five, and a cascade of problems: a caregiver on vacation, a fill-in who allegedly neglected basic duties, and troubling behavior that includes attempting to deceive with fake pictures and unsanitary conditions. The reviewer claims miscommunications and a lack of accountability from management, including questions about whether the regular caregiver or the substitute acted appropriately. The tone is uncompromising and focused on a perceived failure of supervision and policy enforcement. While this stands in sharp contrast to the many positive stories, it is presented as a real experience and underscores that service quality can vary, and that the oversight and alignment of expectations matter deeply to clients and their families.

There are also deeply moving, positive reflections from families in Auburn, Indiana, where the staff and director are remembered with gratitude for creating a home-like atmosphere for a loved one. In particular, a family thanks the director and staff for making the workplace feel like home and for allowing family visits to be comfortable during a difficult time. Other accounts celebrate individual caregivers who bring warmth and steadiness to daily life: Hannah is described as kind and selfless, while Tammy, who cared for a wife after surgery, is singled out as outstanding and compassionate. The relationships formed - caregivers and clients who feel like friends - are a recurrent thread, with stories of birthdays celebrated and moments of genuine human connection that stay with families long after the care period ends.

As with any service that touches so many households, there are mixed experiences. Some clients feel that while the caregivers themselves are often excellent, the administrative side can fall short. A veteran client who has found value in consistent and caring support notes distress with how quickly staff changeover occurs and with a sense that the organization sometimes prioritizes its own scheduling needs over the client's continuity. Another reviewer who found True Care helpful in a pinch also describes frustration when a company's responsiveness to changing hours or specific duties didn't align with their expectations - emphasizing that precise communication and adherence to agreed-upon plans are key to a smooth experience.

Overall, the narrative around True Care is a tapestry of warmth, reliability, and real human connection, punctuated by critical reminders that the quality of care depends as much on consistent management as it does on compassionate, capable aides. The stories show that when the right caregiver arrives - whether it's Christine, Terri, Brandi, Tiffany, Mary, Joanna, Dana, Nena, Hannah, Tammy, or Brenda Bach - the difference can be profound: a home where your loved one is treated with respect, a schedule that provides predictability, and a sense of normalcy even in challenging times. The company's best testimonials are filled with gratitude, late-night thanks, and a belief that, for many families, True Care has become an indispensable partner in care and companionship.

This part of Auburn, Indiana offers a variety of amenities and services that cater to the needs of seniors. With several cafes nearby such as Busy Brush Cafe and Cranberry Cottage Cafe & Tea Room, residents can socialize and enjoy a leisurely meal. There are also numerous parks like Memorial Park and Jordan Wetland Park where seniors can relax and engage in outdoor activities. The area is home to reputable healthcare facilities including DeKalb Health and Parkview Physicians Group, ensuring easy access to medical services. Additionally, CVS Pharmacy and Walmart Pharmacy are conveniently located for medication needs. For entertainment, seniors can visit Auburn Garrett Drive In or Strand Theatre for a movie night out. Overall, this part of Auburn provides a comfortable and vibrant environment for senior living.

Cafes

• Busy Brush Cafe (0.1 miles)
• Cranberry Cottage Cafe & Tea Room (0.1 miles)
• Five Lakes Coffee (1 miles)
• H Souder & Sons Genera (11.7 miles)

Parks

• Auburn Dog Park (0.4 miles)
• Memorial Park (0.6 miles)
• National History Musuem Sport Complex (2.9 miles)
• Ocker Park (4.5 miles)
• Jordan Wetland Park (4.8 miles)
• Riverside Gardens Park (10.3 miles)
• Kendallville Park & Recreation (11.1 miles)

Restaurants

• The Brown House (0.5 miles)
• Richards Restaurant (0.8 miles)
• KFC (1 miles)
• Burger King (1 miles)
• McDonald's (1.1 miles)
• Culver's (1.2 miles)
• Paradise Buffet (1.4 miles)

Places of Worship

• Cornerstone World Outreach (0.5 miles)
• Auburn Baptist (1.2 miles)
• First Church of Christ (4.2 miles)
• United Methodist Church of Waterloo (4.8 miles)
• Norris Chapel United Methodist Church (4.8 miles)
• Church of the Nazarene (5 miles)
• Ark of Avilla Assembly of God (9.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• DeKalb Health PharmaCare (1 miles)
• Auburn Home Medical (1 miles)
• Fischer Pharmacare Avilla (9 miles)
• CVS Pharmacy (9.9 miles)
• Walmart Pharmacy (10.3 miles)
• CVS Speciality (10.7 miles)

Physicians

• Auburn Ob Gyn (1 miles)
• Parkview Physicians Group - Podiatry (1 miles)
• Parkview Physicians Group - Sleep Medicine (1 miles)
• Allergy & Asthma Center (1.1 miles)
• Community Open Mri Of Auburn (1.3 miles)
• Dekalb Medical Services-Garrett (4.3 miles)
• Parkview Physicians Group - Family Medicine (8.8 miles)

Hospitals

• DeKalb Health (1.1 miles)
• Auburn Birthing Center (1.4 miles)
• Orthopaedics Northeast (12.5 miles)
• Parkview Heart Institute (12.5 miles)

Transportation

• Century Aviation (3.9 miles)
• Csx Garrett Yard (4.2 miles)
• Amtrak-Wti (4.8 miles)
• Train Tracks SR 1 & County Line (9 miles)
• Tracks 101 & Nucor (11.4 miles)

Theaters

• Auburn Garrett Drive In (4.6 miles)
• Strand Theatre (12 miles)