Edgewater Woods
Save1809 North Madison Avenue, Anderson, IN 46011
For more information about senior living options: (844) 490-3973
Edgewater Woods in Anderson elicits a wide range of experiences from families and residents, with many describing a facility that can feel both comforting and concerning depending on who you ask and when you visit. On one hand, there are numerous accounts praising the staff as kind, caring, and capable, and highlighting a homelike atmosphere where residents are engaged and well cared for. Several reviewers call the building "lovely" and "nice," noting clean surroundings, a welcoming environment, and a therapy department they view as particularly strong. For families who feel confident in the staff, the facility comes across as a place where loved ones are treated with warmth, and where caregivers take the time to build relationships with residents. Some families even express gratitude for the way staff support both residents and their kin, describing compassionate bedside manners and smooth coordination with social services.
Yet alongside these positive impressions, there is a persistent and powerful stream of feedback describing significant problems in care, safety, and communication. In the most troubling recounting, a family asserts that a beloved grandfather died due to neglect experienced after admission. They describe a sequence in which a urinary tract infection progressed to sepsis, and antibiotics were not administered for several days. They report that staff did not check on him regularly, that med carts bore vapes, and that nurses reportedly spent time at the station on their phones rather than responding to call lights. The account continues with unexplained bruises, a large wound on his back, dehydration that led to kidney failure, and an eventual transition to hospice the day after he was returned from the facility. This family frames the experience as completely unacceptable and catastrophic for their family, using terms like "caused the death of my grandpa" and describing a breakdown in the care and documentation they relied on.
Other reviews echo concerns about responsiveness and medical management. One reviewer describes a rehab admission where the focus diverged from what the patient was supposed to be receiving - building balance - toward ongoing tests and IVs, leaving the impression that the care plan was unclear. A separate account highlights chronic delays in responding to call lights, with times ranging from 15 to 35 minutes, and instances where aides claimed they were finishing with another patient and would return, sometimes taking longer than an hour. There are mentions of medication errors or delays, such as meds left on a bedside table during outings or not administered promptly, sparking worry about whether residents were reliably receiving the treatments they were prescribed. The fear and concern extend to safety, with multiple references to falls and to the perception that insurance decisions were affected by a lack of timely or complete documentation.
Cleanliness and the overall environment also surface in several narratives. One reviewer describes a consistent odor of urine and notes that housekeeping appeared lacking, with sinks not cleaned and beverages left in places without proper rinsing. Another family member reports that a patient staying on the skilled unit had a call light that went unanswered for long periods, and that the patient sometimes remained on the floor or in unsafe situations until someone eventually arrived. Thematic threads run through these accounts: concerns about staffing ratios, the difficulty of getting through to the facility by phone after hours or on weekends, and a sense that communication with families could be improved to reduce anxiety and to ensure transparency about a resident's care plan and progress.
Amid these challenging experiences, other voices present a contrasting narrative of praise. Several reviewers say they would not hesitate to recommend Edgewater Woods or to trust it with a loved one. They emphasize staff who are friendly, patient, and well trained, with a genuine customer-service mindset. There are mentions of loving and attentive care, a sense of a "family" atmosphere, and residents who appear engaged and supported by therapy teams. Some families thank social workers and other team members for helping residents with end-of-life wishes or for coordinating a plan that allows a family member to pass away at home or in a place where their loved ones can be near them. A few reviewers explicitly describe the facility as a wonderful place to work, with long-time staff who are dedicated to the residents' happiness and well-being, reinforcing the idea that there are credible, positive experiences that co-exist with the more troubling reports.
The reviews also touch on cultural and contextual notes that color the overall impression. Some describe a "haunted hallway" decoration during Halloween as a fun, communal activity that residents enjoyed, while others highlight the strong therapy department as a real asset. There are comments about the facility being a place where residents are treated with dignity in some scenarios, and where families feel their loved ones receive the right kind of attention, particularly in instances where visitations go smoothly and staff respond with care. But the prevailing pattern shows that experiences can vary dramatically, sometimes within the same week or even the same patient's stay, making it crucial for prospective families to gather a broad set of current impressions and to conduct their own assessments.
In sum, Edgewater Woods presents a complex picture: it is a place that some families and residents regard as a warm, well-maintained, and supportive environment with compassionate staff and meaningful rehabilitative opportunities. At the same time, there are repeated and serious warnings from other families about delays in care, documentation gaps, safety concerns, and cleanliness issues that have left some feeling frightened, neglected, and distressed. The divergent experiences suggest that outcomes may depend heavily on the specific staff on duty, the effectiveness of communications with families, and the facility's attention to staffing levels, safety protocols, and quality assurance. For anyone considering this facility, it would be wise to tour thoroughly, ask pointed questions about antibiotic administration, hydration protocols, call-light response times, fall prevention measures, and how they document and escalate concerns, as well as to seek out recent testimonials from current residents and families to form a well-rounded view.
Edgewater Woods in Anderson, IN, is a premier skilled nursing facility designed to provide residents with a supportive and enriching environment. This community boasts an extensive array of amenities that cater to the diverse needs and preferences of its residents. With a beauty salon, fitness room, and wellness center, individuals can maintain their health and well-being while enjoying luxurious surroundings. The fully furnished accommodations include private bathrooms and kitchenettes, providing a comfortable home-like atmosphere.
Residents can take advantage of the delightful dining options available at Edgewater Woods, featuring restaurant-style meals that can accommodate special dietary restrictions. The community?s dining room offers a welcoming space for social interaction during meal times. Additional conveniences such as housekeeping services, computer center access, Wi-Fi/high-speed internet throughout the facility, and community-operated transportation make daily life seamless for residents.
Edgewater Woods fosters an engaging lifestyle through its comprehensive care services. Residents benefit from 24-hour supervision and call systems to ensure safety and peace of mind. Assistance with activities of daily living?including bathing, dressing, transfers?and medication management allows for personalized support tailored to individual needs. Mental wellness programs further contribute to residents? overall health by addressing emotional well-being.
The vibrant activities program includes concierge services, fitness programs, scheduled daily activities, planned day trips, and resident-run initiatives designed to encourage socialization and engagement among residents. The outdoor spaces and gardens provide serene environments for relaxation or leisurely strolls.
Located near local attractions with easy access to three cafes, six parks, multiple pharmacies, numerous restaurants, places of worship, physicians' offices, and hospitals within close proximity ensures that residents have everything they need within reach while benefitting from convenient transportation arrangements for both medical appointments and non-medical outings.
Overall, Edgewater Woods presents an exceptional assisted living experience where comfort meets care in a warm community setting?making it an ideal choice for those seeking skilled nursing care in Anderson.
Edgewater Woods is located at 1809 North Madison Avenue, Anderson, IN 46011 in Madison County, Indiana
Edgewater Woods on seniors.fyi includes 12 photos including images showing landscaping, bedroom, building, interior, flag, outdoors, trees, clouds, and more.
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