R Angell's Homecare Services LLC

Pros

• R Angells replaced another organization and immediately improved the father's treatment and condition.
• They were unfailingly kind, professional, and scrupulously honest.
• The staff of the new organization are wonderful and caring, doing an excellent job in providing care for the mother.
• The mother is happy and receiving the care she deserves now.

Cons

• The caretaker often did not show up, leaving the elderly patient alone and neglected.
• The staff lacked experience and were poorly trained, leading to subpar care for the patient.
• High staff turnover was caused by poor management skills and a lack of respect from the owner.
• Staff members spent excessive time on their phones, ignoring the needs of the patient.
• Some staff members engaged in personal business activities while being paid to care for the patient.
• The owner showed a lack of concern for client satisfaction, rarely checking in or addressing reported issues.
• The owner displayed a total lack of respect for customers, denying or ignoring problems that were reported to them.

Review

R Angells was initially praised by one reviewer for their excellent care and professionalism in taking care of their father for almost three years. The reviewer mentioned that the organization had replaced another agency and immediately improved their father's treatment and overall condition. They commended R Angells for being kind, professional, and honest, and even regarded them as valued care providers and friends.

However, a different reviewer shared a contrasting experience with R Angell's when they hired them to take care of their 93-year-old mother. Although there were only minor issues in the beginning, these problems escalated over time. The most significant issue was the frequent absence of caretakers without the agency's knowledge due to poor reporting procedures. On one occasion, when the reviewer was not home, their mother had to wait until 2:00 p.m. for someone to arrive.

Another major concern highlighted by the reviewer was the lack of qualifications among some staff members. While a few were able to do the job well, many lacked experience and proper training. This led to a high turnover rate within the staff due to poor management skills and a lack of respect from the owner towards employees who were doing a good job.

The reviewer also mentioned instances where staff members spent excessive amounts of time on their phones, often neglecting their duties or failing to attend to the needs of their elderly mother. They even discovered that at least two staff members were conducting personal businesses while on duty instead of solely focusing on caregiving.

Furthermore, the owner showed little concern for the quality of service her clients were receiving. New staff members were not properly checked up on and rarely received any visits from the owner herself unless she needed paperwork or forms collected. The owner would sometimes deny reported issues or fail to respond to them promptly, displaying an overall lack of respect for customers' concerns.

In light of these ongoing problems, Rhonda Angell, the owner of R Angells, eventually left a letter at the reviewer's house, stating that she would no longer be able to provide services in two weeks. She claimed to be unable to find staff members who were satisfactory to the reviewer. This final decision came after one of her staff members had yelled at the reviewer and rudely stated that they did not make enough money to perform housekeeping duties, suggesting that the reviewer should do it themselves.

Despite their dissatisfaction with R Angell's services, the second reviewer expressed relief in finding a new caregiving staff who now provides excellent care for their mother. They emphasized how happy they were that their mother is finally receiving the quality care she deserves.

In conclusion, these two reviews present contrasting experiences with R Angells. While one review praised them for their exceptional care and professionalism, the other highlighted significant issues such as frequent caregiver absences, unqualified staff members, high turnover rates due to poor management, excessive phone usage by employees, personal businesses being conducted during work hours, lack of owner concern for service quality and customer respect. Ultimately, Rhonda Angell decided to discontinue services for the second reviewer's mother after a series of negative incidents.

This part of Urbana, Illinois, offers a range of amenities and services that could be appealing for senior living. There are several restaurants nearby, including options for both casual dining and fast food. Pharmacies are also conveniently located within a mile or two, providing easy access to medications and healthcare supplies. In terms of recreation, there are parks in the vicinity where seniors can enjoy outdoor activities and nature. The availability of physicians in close proximity ensures accessible medical care when needed. Additionally, cafes offer cozy spots for socializing and enjoying a cup of coffee. Hospitals are situated within a short distance for any emergency medical needs. Transportation options like Amtrak are easily accessible for travel purposes. Places of worship such as the Holy Cross Catholic Church provide spiritual support and community engagement opportunities. Overall, this area of Urbana presents a well-rounded environment with essential services that could cater to the needs of senior residents.

Restaurants

• Hickory River Smokehouse - Urbana (0.3 miles)
• Toro Loco (0.4 miles)
• Steak 'n Shake (0.5 miles)
• Cracker Barrel (0.5 miles)
• McDonald's (0.9 miles)
• Panda Express (1.1 miles)
• Jimmy John's (1.1 miles)

Pharmacies

• Carle Rx Express (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Schnucks (1.2 miles)
• OSF Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Parks

• Victory Park (1.2 miles)
• Blair Park (2.1 miles)
• Arboretum (2.9 miles)
• Hessel Park (3.7 miles)

Physicians

• Graham Rowell Huesmann (1.3 miles)
• Carle Sports Medicine (1.4 miles)
• Carle Occupational Medicine Services (1.4 miles)
• Carle Cancer Center (1.4 miles)
• Barkmeier James L DO (1.4 miles)
• Radnitzer Crystal D MD (1.4 miles)
• Stephen R Sabol (1.4 miles)

Cafes

• The Courier Café (1.4 miles)
• Bakelab Urbana (1.7 miles)
• Espresso Royale (2.2 miles)
• Kung Fu Tea (2.4 miles)
• BrewLab Coffee (2.4 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.7 miles)

Hospitals

• OSF Heart of Mary Medical Center (2 miles)
• Provena Covenant Medical Center (2 miles)
• Presence Covenant Medical Center (2 miles)
• ImpactLife (2.1 miles)
• McKinley Health Center (2.3 miles)
• The Pavilion Foundation (3.5 miles)

Transportation

• Amtrak (2.7 miles)

Places of Worship

• Holy Cross Catholic Church (3.1 miles)