500 South Art Bartell Road, Urbana, IL 61802
For more information about senior living options: (844) 490-3973
From the moment you walk through the door, University Rehab is described by many as a place that strives for excellence in care. Across multiple experiences, patients and families alike highlight a welcoming environment and a team that comes across as both friendly and highly skilled. The sentiment is most often anchored in the rehabilitation experience, where caregivers are praised for their dedication and professionalism. Individuals who recover from surgery or illness emphasize that the staff - especially the certified nursing assistants and the therapists - are attentive, capable, and committed to a strong standard of care. In several comments, the facility is framed as a top option for rehabilitation, with grateful patients expressing that they could not have asked for a better experience during a challenging time.
The positive notes extend into personal narratives of recovery and post-surgical care. One reviewer shared that after a hip surgery at Carle, the care at University Rehab was outstanding, and every interaction with the staff reassured them that their loved one was in good hands. Another patient, who spent time in rehab, lauded the professionalism of the therapists and the helpfulness of the CNAs in daily care. These stories collectively paint a portrait of a center where rehab-focused services are delivered with consistency and warmth, reinforcing the impression that University Rehab is a strong choice for those needing short- or long-term rehabilitation.
Within the memory care context, feedback from families has also been notably positive. Reviewers who have loved ones in Memory Care describe a shift in management and approach that has improved the experience: careful attention to safe transitions, a local nurse practitioner specializing in geriatrics, and steady, transparent communication with families. They appreciated the facility's adaptation during Covid - maintaining family visits through virtual means, keeping residents safe, and staying aligned with IDPH guidelines. The reminder that family involvement continued, even as the weather turned cold, underscores a commitment to preserving a sense of normalcy and connection for residents who rely on consistent support from loved ones.
Yet the collective voice is not uniform in praise. A portion of reviews offers a starkly different perspective, pointing to significant concerns about governance and results. In these accounts, the nursing staff and front-office teams often receive praise for courtesy, but management is described as inadequate, with social services that are difficult to reach and a pattern of poor follow-through. One reviewer specifically cites the failure to follow a DNR directive prior to a late-life decline, coupled with criticisms of COVID-19 lockdown measures that were perceived as inhumane. The isolation of residents during the pandemic, they argue, may have contributed to deterioration in health and mental well-being, highlighting the heavy emotional and ethical stakes involved in balancing safety with humane care.
There are also warnings that accompany the more glowing reviews. Some families recount deeply troubling experiences - claims of short-staffing and administration that appears oblivious to concerns. In particular, one reviewer described care meetings as a joke and questioned how anyone qualifies for rehab at the facility. Another account frames the environment as unsafe: a mother who experienced multiple falls and faced what they described as an inattentive administration, underscoring a fear that patient safety and proactive prevention may be inconsistent. A separate, harsher note described a facility that felt unsupportive to families at a time of crisis, emphasizing miscommunications and missed opportunities to collaborate on care planning.
Despite the divided experiences, a common thread runs through several comments: there is a sense that the facility has undergone changes in leadership and approach. The transition from CCNH to University Rehab is acknowledged by caregivers who report improved coordination and a more connected, family-centered approach in Memory Care. A number of reviewers urge readers to distinguish newer experiences from earlier reviews written before the sale and restructuring, inviting readers to assess current practice rather than past impressions. In this light, some families celebrate a renewed commitment to patient care and to building a better nursing and rehab center, signaling hope that the positive elements can be sustained and expanded.
In sum, University Rehab presents a nuanced picture. For many, the center embodies excellence in rehabilitation, with compassionate, skilled staff and a patient- and family-focused ethos that makes recovery feel supported and hopeful. For others, persistent concerns about management, communication, and safety highlight ongoing challenges that demand attention and improvement. The Memory Care unit, in particular, emerges as a beacon of careful, safe, and communicative care, praised for keeping families informed and involved while adapting to the realities of Covid-era restrictions. Across the board, the final impression is that the facility is actively trying to respond to both praise and critique, with a visible willingness to evolve toward a more consistently excellent standard of care.
University Rehab is a premier assisted living community located in Urbana, IL. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Residents can enjoy the convenience of having a beauty salon on-site for all their grooming needs. They can also relax and unwind while watching their favorite shows or movies with cable or satellite TV provided in each apartment. Our community operated transportation makes it easy for residents to run errands or attend appointments.
For those who like to stay connected, we have a computer center and Wi-Fi/high-speed internet available throughout the community. Residents can also socialize and engage in friendly competition at our gaming room.
Our spacious dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled chefs. We accommodate special dietary restrictions, including diabetes diets, ensuring that every resident's nutritional needs are met.
Keeping active is essential for physical and mental well-being, which is why we provide a fitness room and wellness center. Residents can participate in fitness programs tailored to their abilities or take part in planned day trips and scheduled daily activities. For those who prefer quieter activities, we have a small library where residents can relax with a good book.
We understand the importance of maintaining independence, which is why our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Our medication management ensures that residents receive the right medications at the right time.
In terms of location, University Rehab boasts proximity to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and convenient transportation options.
At University Rehab, we strive to create a comfortable and supportive environment where residents can live their best lives.
University Rehab is located at 500 South Art Bartell Road, Urbana, IL 61802 in Champaign County, Illinois
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