Heavenly Home Care Inc - Illinois in Streamwood, IL

Pros

• They are a great company with a friendly, welcoming staff and strong communication.
• They provide home care assistants reliably, even on short notice, for long daily coverage.
• Angie and Alex work to please the client.
• Sasyka and Veronica deliver high-quality care and expertise, including handling emergencies.
• They make clients feel like they are the only client.
• The team goes above and beyond to exceed expectations.
• Veronica Romo delivers care with love, dignity, and respect.
• They take care of loved ones with compassion, empathy, and professionalism.
• They earn high praise for excellence, with outstanding professional services and care.
• The owners, Alex and Angie, are warm, compassionate, and trustworthy.
• They quickly match caregivers to client needs and maintain clear communication.
• They treat clients like family and provide support to families during challenging times.
• They ensure caregivers are well trained and up to date on clients' needs.

Cons

• The reviewer would never recommend this service to anyone.
• The reviewer felt promises were not kept and very few promised services were delivered.
• The reviewer never knew who would come or when the caregiver would arrive.
• The reviewer noted caregivers were not trained and did not know what to do.
• The reviewer was told on a Monday that there would be no more service, with no explanation.
• The reviewer filed a BBB complaint and believed the company should be closed.
• The reviewer observed frequent contract changes and that agreed-upon services were never performed.

Review

Heavenly Home Care Inc. is best suited for families who want a loved one to stay at home with a deeply attentive, compassionate in-home care team that treats clients like family. The provider shown consistently in reviews as friendly, welcoming, and highly responsive, with a high-touch approach that centers the person receiving care. The standout strength is its ability to mobilize quickly - short-notice starts and flexible coverage are repeatedly highlighted - and to pair clients with caregivers who feel like extended members of the family. When independence at home is the priority, this agency demonstrates a proven capability to deliver continuity, personalized attention, and emotional support that many families value during recovery, decline, or life-phase transitions.

Alternatives are worth weighing for families with particular needs. If strict, predictable weekly scheduling with guaranteed exact hours or a crystal-clear, unchanging contract is non-negotiable, other agencies may offer more formalized service-level agreements. For seniors requiring licensed medical oversight, complex skilled nursing, or highly structured memory-care programming, a provider with stronger nursing presence or a facility-based option may be more appropriate. One review highlights a potential risk area: a negative experience around promises, contract terms, and caregiver consistency. That caveat suggests that anyone who values rigorous contract transparency and unwavering staffing reliability should compare multiple options before committing.

On the upside, the core pros consistently offset most concerns. The staff earns high marks for warmth, listening, and responsiveness, with names like Angie, Alex, and Veronica singled out for exceptional service. The ability to source care on short notice, delivering eight hours a day or more, illustrates the agency's operational flexibility and commitment to meeting urgent needs. Caregivers are described as compassionate, patient, and attentive to daily living activities, with families feeling the care team genuinely "on the family's side." The owners' hands-on involvement, the emphasis on dignity and respect, and the capacity to coordinate both short-term recovery support and long-term home-based assistance contribute to a robust sense of trust and reliability.

Another major strength is the way care extends beyond routine tasks to support a person's overall well-being and independence. Reports repeatedly reference help with daily living activities, personal grooming, nutrition, housekeeping, and safe mobility, all delivered with a level of professionalism that makes families comfortable with leaving loved ones in care. The ability to navigate emergencies with poise, and to adjust caregiving plans as needs shift, stands out as a practical advantage. Families also note the continuity that comes from caregivers who learn a client's routines, preferences, and routines, turning what could be disruptive caregiving into a stable, familiar presence. The sense of "extension of the family" is a recurring theme that speaks to the social and emotional anchors this provider offers.

The notable risk - primarily centered on one-star feedback - should inform the decision process, not derail it. That experience underscored how critical it is to establish concrete expectations up front: a written service plan, a clear caregiver assignment schedule, backup coverage, and a mechanism for prompt issue escalation. Families should explicitly confirm who will be the primary caregiver, how substitutions are handled, how often updates are provided, and what happens if a scheduled caregiver cannot attend. With those guardrails, the positives - responsive communication, compassionate care, quick placement, and a true sense of partnership - tend to dominate the experience.

In the end, Heavenly Home Care stands out as a practical, compassionate choice for families seeking in-home support that honors independence, minimizes disruption, and centers the elder's comfort. It works best when the priority is warmth, flexible start times, and a team that feels close to the family dynamic. For households requiring strict contract discipline, consistent weekly hours, or physician-led medical oversight, it is wise to compare additional agencies or consider an assisted-living option that provides more formalized care protocols. With prudent contract questions, a trial or short-term arrangement, and a clear care plan, this provider can be a strong partner in keeping a loved one thriving at home.

Pharmacies

• Walgreens (1 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Restaurants

• Sonic Drive-In (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)
• McDonald's (1.3 miles)
• Portillo's Hot Dogs (1.4 miles)
• McDonald's (1.6 miles)
• Popeyes Louisiana Kitchen (1.9 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Starbucks (8.9 miles)
• Starbucks (9 miles)
• Starbucks (9.3 miles)

Parks

• Bartlett Park (2 miles)
• Sheffield Park (2.5 miles)
• Winding Trails Basin (3 miles)
• Fabbrini Park (3.9 miles)
• Mallard Lake County Forest Preserve (4.6 miles)
• Goose Lake Park (4.8 miles)
• Abrahamsen Park (5 miles)

Hospitals

• St Alexius Medical Center (2.4 miles)
• Alexian Brothers Women and Children's Hospital (2.6 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (2.7 miles)
• AMITA Health Saint Joseph Hospital Elgin (8.1 miles)
• Sherman Immediate Care (8.7 miles)
• Advocate Sherman Hospital (8.9 miles)

Transportation

• Metra (2.6 miles)
• Metra (3.4 miles)

Physicians

• Alexian Doctors Building 2 (2.6 miles)
• Barrington Orthopedics (3.6 miles)
• Dr.Ehsan Family Practice (5.8 miles)
• Next Generation Pediatrics (7.8 miles)
• Ghani M T MD (8.2 miles)
• Arlington Eye Physicians (9.2 miles)

Places of Worship

• Calvary Community Church (2.7 miles)
• St Hubert Church (4.4 miles)
• Willow Creek Community Church (5.1 miles)
• St John Neumann Catholic Church (8.9 miles)
• Harvest Bible Chapel (9.2 miles)

Theaters

• AMC South Barrington 24 (3.4 miles)
• AMC Streets of Woodfield 20 (7 miles)
• Addison Cinema Addison, Il (9 miles)