The Villas Senior Care Community ( West)

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The Villas Senior Care Community ( West)

100 Marian Parkway, Sherman, IL 62684

For more information about senior living options: (844) 490-3973

3.4 from 9 reviews
5 stars
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    Overall Review of The Villas Senior Care Community ( West)

    Pros

    • pro The staff here go above and beyond for every resident.
    • pro Management works hand in hand with the employees to ensure excellent care and a nurturing environment.
    • pro The therapy team at the Villas is second to none.
    • pro Susie, the head of therapy, is the best there is.
    • pro Lanika, the head of nursing, runs a well-oiled machine.
    • pro The activities staff is the best.
    • pro The kitchen staff are awesome.
    • pro The facility is clean and beautiful.

    Cons

    • pro The administration is criticized for covering its own butt and showing no remorse or accountability.
    • pro A CNA allegedly left the dementia patient unattended after telling her to push the button, resulting in a fall and injuries.
    • pro The facility is described as negligent, with a patient sustaining a new broken hip during rehab due to staff carelessness.
    • pro The nurses in another facility are accused of having zero compassion, leaving a patient in bodily fluids and with bedsores.
    • pro The care is characterized as absolutely awful and not deserving even one star.
    • pro Severe understaffing leads to long delays (1?2 hours) for pain medication, which is deemed unsafe for residents.
    • pro Food service is criticized for limited options and carb-heavy meals.

    Review

    The Villas presents itself as a community where residents are cared for with warmth and dedication, and where families come to feel that their loved ones are safe, well-treated, and supported by a capable team. The collection of experiences here paints a broad picture: there are many residents and families who sing the facility's praises, praising the cleanliness, the welcoming environment, the skilled therapy teams, and the genuine kindness of individual staff members. In several reviews, the atmosphere is described as clean, attractive, and uplifting, with residents enjoying roomy, comfortable rooms, pleasant dining environments, and well-maintained spaces that contribute to a sense of security and calm.

    A number of reviewers highlight the therapy program as a standout feature. The Villas' therapy staff - both occupational and physical therapy teams - are repeatedly described as knowledgeable, proactive, and deeply committed to helping residents recover and regain function. Specific therapists and leaders are named with gratitude for their hands-on support, guidance through insurance hurdles, and their ability to tailor rehabilitation plans to each person's needs. In one particularly positive account, the person credits the therapists, the head of therapy, and the social services staff with driving a recovery that gave hope after a difficult prior experience elsewhere. The overall sentiment is that therapy at the Villas is not only technically excellent but also delivered with genuine care and encouragement that makes a tangible difference in residents' progress.

    Beyond therapy, several reviews praise the nursing and support staff for going above and beyond in daily care. The presence of attentive CNAs, nurses, and other caregivers is repeatedly credited with creating a nurturing environment where residents feel seen and supported. The social work and patient advocacy elements are also highlighted, with Lara and Tia Schoening among those named as particularly helpful. Family members describe feeling heard when concerns arise and appreciate the efforts of those who help navigate insurance and coordinate care. In these accounts, the staff's competence and compassion are often the defining positive contrast to more challenging experiences elsewhere.

    However, alongside the many glowing comments, there are serious concerns voiced about safety, accountability, and consistency of care. One distressing account centers on an incident involving a loved one with dementia who was admitted for rehab but experienced a fall and multiple injuries, including a head trauma and a broken hip. The narrator accuses a day-shift CNA of leaving the resident unattended and relying on a rushed call-for-help system rather than providing adequate supervision. The family describes the administration as defensive, attempting to protect their own position instead of acknowledging fault or taking responsibility. This narrative underscores a fear shared by families when safety lapses occur in a setting where residents are vulnerable and dementia can complicate even routine tasks. It also raises questions about how thoroughly concerns are investigated and how accountability is managed when patient safety is implicated.

    Additional reviews present a mixed to critical view of daily operations. There are strong condemnations of experiences in hospice care where compassion and dignity were felt to be lacking, including allegations of prolonged exposure to bodily fluids and severe bedsores. In those accounts, the care environment feels unsafe or uncaring, and the reviewers express a clear sense of disappointment and anger at the perceived neglect. Separate comments focus on staffing levels, noting that not enough nurses can lead to delays in pain medication and general response times, which in turn can impact comfort and safety. While the clinicians in some wings are praised, the overarching message is that staffing and workload issues can undermine the best-intentioned care teams, creating a gap between ideal and actual daily care.

    Other reviews offer a more measured perspective, acknowledging the positives while pointing out areas for improvement. Some families describe the staff as friendly and the facility as clean and well-kept, with rooms that are comfortable and many residents enjoying pleasant views. The care experience in these notes is described as tolerable or even good, particularly for residents who benefit from strong OT/PT services and attentive nurses who manage to stay positive under pressure. The recurring theme in these comments is that the quality of care can vary by shift and by individual staff members, and that consistent staffing levels and clearer, more transparent communication would help transform occasional praise into regular, reliable success.

    Taken together, the body of reviews portrays The Villas as a community with substantial strengths and notable exceptions. On the positive side, families frequently highlight the robust therapy program, the expertise of the nursing and therapy staff, and the high level of personal attention provided by many caregivers. The administrative leadership, when engaged with staff, is described as capable and collaborative, with a patient-centric approach that helps residents feel supported and valued. The sense of a nurturing, well-maintained environment is palpable in many accounts, reinforcing the view that The Villas can be an excellent home for many residents and a dependable place for families to entrust their loved ones.

    On the other hand, concerns about safety, accountability, and staffing consistency cannot be ignored. The serious incident involving a resident with dementia underscores the need for rigorous supervision, prompt reporting, and transparent responses when accidents occur. Complaints about hospice care, bedsores, prolonged periods without timely pain relief, and limited food options point to systemic issues that can undermine even the best efforts of well-intentioned staff. These contrasting experiences suggest that while The Villas has the capacity to deliver outstanding care and a supportive, warm environment, there is also a clear importance of ongoing oversight, continuous training, and effective communication with families to ensure safety, trust, and consistently high-quality care across all shifts and departments.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Capital (5 miles away) Capital (5 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Villas Senior Care Community (West) in Sherman, IL offers a comfortable and supportive environment for seniors who value their independence. With a range of amenities and care services, residents can enjoy a worry-free lifestyle while receiving the assistance they need.

    The community provides fully furnished villas with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for staying connected. Each villa also includes a kitchenette for added convenience. Housekeeping services ensure that the living spaces are always neat and clean.

    Residents can take advantage of the outdoor space and garden area to enjoy fresh air and nature. Move-in coordination is provided to make the transition smooth and hassle-free.

    For those requiring assistance with activities of daily living, 24-hour supervision is available along with personalized care services such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure comprehensive care for each resident. Medication management is provided to promote health and well-being.

    A mental wellness program is offered to support residents' emotional needs. Special dietary restrictions are catered to in the dining options available within the community. Meal preparation and service make sure that residents are provided with nutritious meals throughout the day.

    Transportation arrangements are made including transportation to doctors' appointments, ensuring that residents have easy access to necessary medical services. Hospice waiver allows for end-of-life care when needed.

    The community encourages an active lifestyle through scheduled daily activities and resident-run events where seniors can socialize and engage in hobbies they enjoy. Nearby cafes, parks, pharmacies, physicians, restaurants, places of worship add further convenience to residents' lives.

    At The Villas Senior Care Community (West), seniors can maintain their independence while receiving personalized care in a warm and nurturing environment."

    Nearby Places of Interest

    Cafes

    • Tasty Cafe (0.1 miles)
    • Starbucks (6 miles)
    • Springfield Carriage Company (6.6 miles)
    • Grab-A-Java (7.5 miles)
    • D&J Cafe (7.9 miles)
    • Brunchfield Cafe (8.2 miles)
    • Caribou Coffee (8.4 miles)

    Places of Worship

    • Good Shepherd Lutheran Church (0.3 miles)
    • Sherman United Methodist Church (0.5 miles)
    • iWorshipCenter (2.8 miles)
    • Korean United Presbyterian Church (3.9 miles)
    • Chiara Center (4.3 miles)
    • Cantrall United Methodist Church (4.8 miles)
    • Union Baptist Church (6.3 miles)

    Restaurants

    • Fairlane Diner (0.5 miles)
    • Magic Kitchen Thai Restaurant (2.4 miles)
    • Parkway Cafe (3.3 miles)
    • Culver's (3.5 miles)
    • Head West Sub Stop (3.7 miles)
    • Hickory River Smokehouse - Springfield (3.7 miles)
    • Burger King (3.8 miles)

    Pharmacies

    • Walgreens (0.8 miles)
    • Walmart Pharmacy (3.4 miles)
    • CVS Pharmacy (4 miles)
    • Schnucks (4 miles)
    • Curry's Family Pharmacy (4.1 miles)
    • Walgreens (4.2 miles)
    • CVS Pharmacy (5.3 miles)

    Parks

    • Carpenter Park (1.2 miles)
    • Lincoln Park (4.7 miles)
    • Douglas Park (6.3 miles)
    • Lincoln Home National Historic Site (6.5 miles)

    Physicians

    • St John's Health Center (3.7 miles)
    • HSHS Medical Group (3.7 miles)
    • Rohan Jain, MD (5.9 miles)
    • Springfield Clinic (5.9 miles)
    • HSHS Neuroscience Center (6 miles)
    • Prairie Cardiovascular (6 miles)
    • Prairie Heart Institute (6 miles)

    Transportation

    • American Eagle Airlines (4.4 miles)
    • Enterprise Rent-A-Car (6.7 miles)
    • U-Haul Moving & Storage (6.9 miles)

    Hospitals

    • The Regional Cancer Center (5.9 miles)
    • Land (7 miles)

    Frequently Asked Questions

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