Tender Care Now Inc

Pros

• The staff are described as very nice with positive energy.
• The care is excellent and the staff are friendly; patients say they would definitely return.
• The service is excellent and very professional.
• Service is fast and efficient; patients are seen promptly and highly recommend it.
• Susan delivered a painless and quick IV experience.
• The team listens carefully and gets patients in and out quickly.
• The overall experience is wonderful and highly recommended.
• The clinic is clean, welcoming, and staffed by knowledgeable, caring professionals.
• It's a great addition to the community, with Sunday hours noted as convenient.
• Cosmetic services like chemical peels and microneedling have yielded positive results.
• The staff are attentive, friendly, and provide heartfelt, compassionate care.
• Providers like Susan and Dr. Maini are described as kind, caring, and professional.

Cons

• The NP performing the DOT physical was unfriendly and arrogant, insisting Ozempic is insulin despite being corrected.
• The NP's attitude was terribly unprofessional and unfriendly.
• The reviewer warned that such arrogance could endanger patients.

Review

The reviews paint a clear portrait of a community urgent care that consistently delivers warmth, efficiency, and thorough medical attention. Across multiple experiences, people describe the staff as friendly, attentive, and genuinely caring, contributing to a welcoming energy that many patients point to as a standout feature. The overarching sentiment is that this is a place where you feel seen and respected, with frequent notes that you'll be in good hands from the moment you walk in to the moment you leave.

Consistency in care and speed is a recurring theme. Numerous reviewers emphasize excellent service and professionalism, with many noting that they were seen quickly and were able to get in and out without lingering. Several accounts compare the experience favorably to hospital ERs, expressing relief at receiving capable, efficient care for non-emergency health needs. One reviewer, speaking from a medical background, specifically highlights the clean, quick, and well-rounded services offered, including cosmetic options, which adds to the sense of a comprehensive, patient-focused clinic rather than a narrow urgent-care facility.

Individual staff stories reinforce the positive tone. Susan is singled out repeatedly for exceptional bedside manner and skill. In one memorable instance, she provided a painless, quick IV drip experience that a patient described as the best ever, rating it a perfect 10/10. Another account describes Susan as giving "the most heartfelt treatment," listening attentively to symptoms, and ensuring the patient's comfort throughout the visit. The front-line team - nurses and reception staff - are praised for their friendliness and approachability, from the greeting at check-in to the vitals assessment and ongoing care.

Not every experience is perfectly flawless, but the overall narrative remains strongly positive. There is one notable exception where a DOT physical encountered a troubling interaction: an NP incorrectly claimed Ozempic was insulin, insisting the patient was on insulin, and reacted with arrogance when corrected. The reviewer framed this as an unprofessional and potentially dangerous attitude, contrasting it with the otherwise supportive and respectful environment. This single negative experience stands out as a cautionary note amid otherwise glowing feedback about the facility and staff.

Beyond routine urgent care, the clinic earns high marks for additional services that broaden its appeal. Reviewers mention cosmetic treatments like chemical peels and microneedling, and a patient even notes a supremely smooth B12 injection experience. The range of services, combined with efficient, compassionate care, helps set expectations that you can come for urgent needs and also address other health or aesthetic concerns in a single, trusted place. A physician reviewer calls out the facility's professionalism and wide scope, underscoring that it's a place where medical care meets convenience and quality.

Pediatric and family experiences reinforce the clinic's strengths. One account describes a child suffering an asthma attack, where staff were exceptionally kind, patient, and thorough - scanning insurance swiftly and providing care in a timely, compassionate manner that stood in stark contrast to longer waits at alternatives. Reviewers repeatedly note that staff take time to listen, explain, and reassure both patients and their families, turning what could be a stressful visit into a calm, organized, and supportive encounter. The willingness to listen and address concerns is presented as a defining quality.

Cleanliness, accessibility, and community impact round out the portrait. Reviewers describe a spotless, welcoming facility and emphasize the convenience of a walk-in model with short wait times. Open Sundays and the sense that this clinic serves as a trusted, nearby health resource contribute to the positive perception of the clinic as a valuable addition to the community. The sentiment is that this is not just a place to hurry through a quick fix, but a place where patients feel cared for, heard, and respected.

Taken together, the collection of experiences depicts a clinic that is widely regarded as approachable, professional, and patient-centered. The combination of friendly, attentive staff, efficient operations, high-quality clinical care, and a broad range of services - from routine physicals to cosmetic procedures and specialty injections - creates a strong overall impression. The repeated assurances - "highly recommended," "10/10," "in and out quickly," and "beats a hospital ER" - suggest that this urgent care has become a trusted go-to for many in the community, a place where patients feel confident in the care they receive and comfortable returning for future needs.

This part of Rock Falls, Illinois is a convenient and accessible area with a variety of amenities and services nearby. There are several restaurants within walking distance, offering a range of dining options. Additionally, there are pharmacies located within close proximity for any medical needs. For transportation, there are multiple U-Haul locations for convenience. In terms of places of worship, there are several churches in the area for spiritual support. The parks in the vicinity provide opportunities for outdoor activities and relaxation. Nearby cafes offer a cozy spot to enjoy a cup of coffee or tea. For healthcare needs, there are physicians' offices and hospitals nearby for easy access to medical care. Overall, this area offers a mix of services and facilities that could be beneficial for seniors looking for a convenient and comfortable living environment.

Restaurants

• Burger King (0 miles)
• Arthur's Garden Deli (0.1 miles)
• El Tapatio (0.3 miles)
• Arby's (0.3 miles)
• Culver's (0.3 miles)
• Subway (0.3 miles)
• Red Apple Family Restaurant (0.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walmart Pharmacy (0.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (4 miles)
• Walmart Pharmacy (11.8 miles)

Transportation

• U-Haul (0.4 miles)
• U-Haul Neighborhood Dealer (0.6 miles)
• U-Haul (1.8 miles)
• M & M Aviation Services (1.9 miles)
• U-Haul (2.3 miles)
• Budget Truck Rental (2.3 miles)
• U-Haul Neighborhood Dealer (3 miles)

Places of Worship

• Seventh-Day Adventist Church (0.9 miles)
• Good Shepherd Lutheran Church (1.3 miles)
• River Valley Church (1.5 miles)
• Southern Baptist Convention (1.7 miles)
• Maranatha Baptist Church (1.7 miles)
• First United Methodist Church-Annex (1.8 miles)
• New Life Lutheran Church of Sterling Illinois (3.2 miles)

Parks

• Hinders Field (1.3 miles)
• Lawrence Park (1.9 miles)
• Kilgour Park (2.4 miles)
• Sinnissippi Park (2.5 miles)
• Gartner Park (2.8 miles)
• Hennepin Canal Parkway State Park (2.9 miles)
• Dixon Park District Maintenance Shop (10.5 miles)

Cafes

• Air Play Espresso and Bakery (1.5 miles)
• Starbucks (4.1 miles)
• Flynnie's Diner (11.3 miles)

Physicians

• Sterling S. Reese, MD, FACC (2.5 miles)
• Cgh Locust Street Health Center (2.5 miles)
• Sterling Rock Falls Clinic (2.5 miles)
• Bard Optical - Sterling (3.3 miles)
• All About Eyes - Sterling (4.2 miles)
• Northern Illinois Cancer Treatment Center (7.4 miles)
• Kamal Kishore, MD (11.8 miles)

Hospitals

• CGH Lynn Boulevard Medical Center (3.2 miles)
• CGH Medical Center (3.3 miles)
• Ksb Hospital (11.8 miles)