Thornwood House

Pros

• They did an excellent job.
• Deonte is the man; whenever there is something that needs to be done, he is on the job.
• Everything was done in a timely manner, and services were restored.

Cons

• The facility has roaches.
• There is only one working elevator, which created an emergency to get a resident to the ER.
• The reviewer says it is not a good place to live and that the residents are not cared for.
• Bedbugs were reported, and it took 19 days and calls to code enforcement and the health department to get help.

Review

The collection of notes from a resident of a low-income housing facility paints a picture of a place with a mix of responsive service and serious ongoing challenges. On the one hand, there are moments when people show up and handle tasks promptly, making a tangible difference when something needs fixing or attention. The tone lands somewhere between appreciation for individual effort and frustration with broader conditions that repeatedly surface in daily life at the property.

A standout thread in the feedback is praise for a project or maintenance worker named Deonte. The resident describes Deonte as "the man whenever there is something that needs to be done he is on the job." That level of reliability and visible commitment to completing work when called upon is highlighted as an excellent example of what good service can look like in this setting. The sentiment suggests that when Deonte is involved, issues are addressed in a timely and effective way, contributing to a sense of reassurance amid the wider complaints.

Yet the positive experiences are contrasted sharply with recurring problems that undermine residents' sense of safety and well-being. The facility is explicitly identified as a low-income housing site, and the resident conveys a mounting sense of neglect and lack of care for the people who live there. Pest problems feature prominently in the critique: "They got roaches" and "I reported bedbugs," with a troubling timeline attached to this latter issue - "it took 19 days" to secure any assistance. The resident notes that persistent pest concerns required escalating actions, including contacting code enforcement and the health department, signaling that the issue was not promptly resolved through routine channels.

The pest and sanitation problems are not presented in isolation; they intersect with serious infrastructure and safety concerns. For example, the note about only one elevator being operational during a time of need adds a layer of urgency and risk for residents, especially in emergencies. The resident recounts an incident where there was an emergency to get a resident to the ER, highlighting how critical access to reliable elevators is for health emergencies and everyday mobility alike. This detail underscores the real-world consequences of maintenance gaps and service limitations.

There is a clear sense that management or leadership at the facility does not consistently prioritize residents' needs. The resident's words - "it is not a good place to live they don't care about the residents" - signal a perceived lack of responsiveness beyond the instances where an individual staff member like Deonte steps in. The combination of pest infestations, slow responses to health concerns, and infrastructure shortfalls collectively reinforces a narrative of neglect from the perspective of someone living there.

In terms of personal impact, the individual writes that they are actively trying to find a new place to live. This admission speaks to the broader effect of the living conditions: not only are there immediate day-to-day frustrations, but there is also a concrete plan to leave, seeking housing that offers more reliable maintenance, safer conditions, and better overall support for residents. The feelings conveyed are one of fatigue and urgency, as the resident weighs the stability and safety of their current surroundings against the pursuit of a healthier living situation.

The closing line - "My last year Birthday" - adds a personal, almost intimate touch to the review. It's a brief note that stands apart from the broader complaints, hinting at a year of personal milestones and experiences that sit alongside the ongoing housing challenges. While brief, this line suggests that life at the facility intersects with real, everyday moments outside of maintenance requests and safety concerns, leaving the reader with a nuanced sense of the resident's life beyond the walls of the building.

Overall, the account presents a facility with moments of capable, timely service led by dedicated individuals like Deonte, tempered by systemic issues that affect health, safety, and resident morale. Pest problems and a single functioning elevator during emergencies illustrate how infrastructure and maintenance gaps translate into lived hardship. The resident's decision to seek a new place to live captures the gravity of these concerns and signals that, for all the positive acts of staff, the environment remains untenable for long-term residency in the current state.

Transportation

• Metra (2.2 miles)
• Metra/Amtrak (7.9 miles)
• Metra (9.2 miles)
• U-Haul (9.3 miles)

Pharmacies

• Walgreens (2.5 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.2 miles)
• Walgreens (5.5 miles)

Hospitals

• Elisabeth Ludeman Center (3.4 miles)
• Franciscan Health (4.5 miles)
• Franciscan Health Chicago Heights (4.5 miles)
• Franciscan St James Health (5.3 miles)
• South Suburban Hospital (8.2 miles)
• Franciscan St Margaret Health (8.8 miles)
• Franciscan Health Emergency Department Munster (10.8 miles)

Restaurants

• Lucky Burrito II (3.8 miles)
• Burger King (3.8 miles)
• Big Apple Pancake House (3.9 miles)
• McDonald's (4 miles)
• McDonald's (4.3 miles)
• Potbelly Sandwich Shop (4.7 miles)
• White Castle (4.7 miles)

Physicians

• Aunt Martha's Health Care (4.4 miles)
• St James Medical Center Olympia Fields (5.3 miles)
• Medina Health Care (6.3 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (8.1 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (8.1 miles)
• United Pain Services (8.3 miles)
• Marcotte Medical Group (8.3 miles)

Cafes

• Starbucks (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.7 miles)
• Starbucks (7.8 miles)
• Starbucks (8.4 miles)
• Panera Bread (8.9 miles)
• Windmill Brewing (8.9 miles)

Places of Worship

• Good Shepherd Lutheran Church (8.8 miles)
• Christ Community Church (10.7 miles)

Parks

• Arbor Park (8.8 miles)
• Heartland Park (10 miles)

Theaters

• Emagine Frankfort (10.1 miles)