Sienna Home Care

Pros

• The agency's staff is very friendly, providing peace of mind to families living far away.
• Laura, the owner, ensures that clients receive the care and support they need.
• Caregivers follow through on essential tasks, preventing any lapses in care.
• The agency is responsive to scheduling appointments and other needs for clients when they initially interviewed with families.

Cons

• The agency is described as dishonest and only concerned about money, neglecting the well-being of caregivers and clients.
• There is a lack of consistency, with the family experiencing the frequent rotation of caregivers which confuses the elderly clients.
• The caregivers are reported to provide only basic cooking services, failing to engage in promised activities such as shopping, hair appointments, and walks.
• Communication between caregivers is poor, with all communication funneled through the agency owner, leading to disorganization and lack of attention to client needs.
• The disruption of routine has created anxiety for the primary client, negatively impacting their overall well-being.
• The family's dissatisfaction has led them to consider other care companies due to unmet expectations.

Review

The experience with this agency has been a profoundly mixed one, revealing significant shortcomings in their care services. Several individuals have expressed deep frustration with the agency's approach to caregiving and client management. Central to these grievances is the perception that the agency prioritizes its financial gain over the well-being of both caregivers and clients. Many have reported feeling misled during initial consultations when promises were made regarding the level of care and support that would be provided.

One review highlights a stark contrast between the agency’s representation and the reality experienced by clients. Initially, there were assurances that caregivers would take clients on essential errands, such as shopping and personal appointments, as well as engage them in recreational activities like walks. However, once services commenced, many of these expectations went unmet. Clients faced disruptions in their daily routines due to frequent changes in caregivers—so much so that one family noted a staggering turnover rate of ten different caregivers since August. This lack of consistency has not only bewildered elderly clients but has also escalated anxiety levels for primary clients like mothers who rely heavily on stable routines.

Despite some positive comments regarding staff friendliness—which offers a fleeting sense of peace for families living far away—the overall sentiment paints a bleak picture of how caregivers are managed and supported. While Laura, the owner, appears dedicated to ensuring that basic needs are met, her involvement seems to replace needed communication between caregivers themselves. Without effective collaboration among caregivers who should ideally work as a cohesive unit around each client’s unique needs, critical nuances about daily care can fall by the wayside.

The breakdown in communication extends beyond just caregiver coordination; it also creates significant challenges for clients adjusting to new faces and procedures constantly being introduced into their lives. The repetitive cycles of introductions lead not only to confusion but can also discourage meaningful connections between clients and their assigned caregivers. As reported by several families, this results in distressing experiences where vital social interactions are missing—a crucial aspect for elderly individuals often facing isolation.

Moreover, while some families have expressed appreciation for Laura’s efforts in ensuring certain essential needs are met—like managing medical appointments—many feel it is insufficient compared to what was initially promised during onboarding discussions with the agency. Families expected comprehensive support options filled with engaging activities tailored specifically for individual capabilities and preferences rather than just assistance with basic tasks like cooking or cleaning.

Ultimately, dissatisfaction with this caregiving service has prompted numerous families to consider seeking alternative agencies better suited to meet their loved ones' needs consistently. Prospective clients are urged to thoroughly vet any caregiving service promising companionship and personalized care or risk encountering similar issues reported here. The consensus among dissatisfied families emphasizes the need not just for friendly staff but also ongoing reliability and open lines of communication, which remain critical components in providing quality elder care services tailored appropriately for each client’s daily life demands.

This part of Northbrook, Illinois offers a variety of amenities and services that cater to senior living needs. With several restaurants nearby such as Chipotle Mexican Grill and P.F. Chang's China Bistro, seniors can enjoy convenient dining options. Additionally, there are places of worship like Congregation Solel and North Shore Congregation Israel for spiritual fulfillment. Pharmacies like CVS and Walgreens are easily accessible for medication needs, while parks such as West Ridge Center and Briarwood Park provide opportunities for outdoor recreation. Physicians from Northwestern Memorial Physicians Group and NorthShore Medical Group are available for medical care, and transportation options including Metra stations offer convenient travel options. Hospitals such as Glenbrook Hospital and Lake Forest Hospital ensure quality healthcare services are readily available. Overall, this area provides a well-rounded environment for seniors looking to settle in Northbrook.

Restaurants

• Chipotle Mexican Grill (0.2 miles)
• Charlie Beinlich's (0.5 miles)
• Ravinia Festival (1.4 miles)
• P.F. Chang's China Bistro (1.6 miles)
• Piero's Pizza (1.7 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.4 miles)

Places of Worship

• Congregation Solel (1.4 miles)
• North Shore Congregation Israel (1.8 miles)
• Baha'i House of Worship (7.3 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Parks

• West Ridge Center (1.9 miles)
• Briarwood Park (2.1 miles)
• Clarkson Park (2.9 miles)
• Sunset Park (3.1 miles)
• South Park (3.9 miles)
• Fort Sheridan Forest Preserve (5.7 miles)
• Leahy Park (7.8 miles)

Physicians

• Northwestern Memorial Physicians Group (2 miles)
• NorthShore Medical Group (2.2 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (7.5 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (8.4 miles)
• North Shore Physicians Group (9.1 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)
• Starbucks (8.4 miles)

Transportation

• Metra (2.9 miles)
• Metra (3.4 miles)
• CTA-Linden (7 miles)
• Metra (7 miles)
• Metra (9.2 miles)

Hospitals

• Glenbrook Hospital (4.6 miles)
• Lake Forest Hospital (8.5 miles)
• Northwestern Lake Forest Hospital (8.8 miles)

Theaters

• Regal Lincolnshire & Imax (7.6 miles)
• AMC Village Crossing Theatre (9.2 miles)