The Cottages of New Lenox

Pros

• The staff at The Cottages of New Lenox are described as very friendly, helpful, and compassionate, making residents feel like they are in a home atmosphere.
• Many reviewers praised the quality of food served, noting that it was balanced and tasty, contributing to a positive dining experience.
• Residents enjoy engaging activities that keep them occupied and give them a sense of purpose, such as folding napkins and blankets.
• The facility is frequently mentioned as being clean and well-decorated, creating a warm and inviting environment for residents.
• Families appreciate the excellent communication from the staff regarding their loved ones' care and any changes in protocols or situations.
• Reviewers express gratitude for the compassionate care provided during difficult times, with staff going above and beyond expectations.
• Overall experiences were described positively by many families, emphasizing satisfaction with care levels amidst challenges faced by the facility.

Cons

• The overall experience declined significantly after a complete turnover of management and staff, leading to poor meal quality and inadequate supervision on the floor.
• Residents often felt hungry due to inadequate food portions, and there were complaints about meals not being balanced or satisfactory.
• There was a lack of privacy as residents could freely enter each other's bedrooms, contributing to discomfort.
• Laundry services were unreliable, with some residents going without clean towels for extended periods and experiencing loss of personal clothing.
• One family reported that their loved one developed serious bedsores while in care, which ultimately contributed to their passing, indicating insufficient attention to health needs.
• Concerns were raised about a lack of organization with residents' clothes and linens, leading to confusion and mix-ups.
• Despite early positive experiences, dissatisfaction grew over time regarding the changing quality of care and food services.

Review

The Cottages of New Lenox has garnered a mixture of praise and criticism from families who have entrusted their loved ones to this facility. Several reviewers have noted the friendly and responsive staff, including the executive director, who is commended for effectively managing the community. Families appreciate that staff members are attentive to the needs of residents and maintain a clean and pleasant environment. The facility’s atmosphere is frequently described as warm and home-like, making it easier for residents transitioning from their previous homes. Particular attention has been given to the food quality, with many noting that meals are nutritious, enjoyable, and well-prepared.

However, feedback on activities at The Cottages indicates a discrepancy between expectations and reality. While some families mention fun activities designed to keep residents engaged—like folding napkins or laundry—others express disappointment about the limited extent of these offerings. Though advertised activities may capture interest on paper, families reported feeling that they do not occur frequently enough to provide adequate mental stimulation or engagement for residents. A few reviews suggest that while friendliness abounds among staff, there may be room for improvement in how much time staff spend actively engaged with residents during planned activities.

Another recurring theme within the reviews focuses on care quality regarding medical needs—a key consideration in any assisted living facility. Positive remarks highlight how coordinators effectively manage hospice care along with other resident needs, providing a seamless transition for families during challenging times. Some family members specifically praised individual caregivers who demonstrated empathy and understanding while addressing complex health concerns associated with conditions such as dementia or Alzheimer’s disease.

Conversely, not all experiences rose to this level of concern. A significant portion of reviews pointed out that since a management turnover in recent months, there has been a noticeable decline in consistency in service quality and meal satisfaction. Formerly balanced meals reportedly gave way to less nutritious options like macaroni and cheese being served for dinner on occasion. Complaints also surfaced regarding inadequate personal attention during meal times leading to some residents experiencing hunger due to insufficient portions being served. Moreover, lapses in privacy were mentioned where it was too easy for other residents to access one another's personal spaces—an issue indicating perhaps lax oversight.

Laundry services also came into question when relatives encountered lost clothing items or extended periods without necessary items like towels—adding frustration amidst an already challenging adjustment period for both family members and those residing at The Cottages. These logistical oversights stand out against an otherwise well-intentioned framework aimed at providing quality care.

Despite criticisms regarding management changes and related adjustments affecting service delivery over time, many families echoed sentiments affirming their overall satisfaction with The Cottages of New Lenox as suitable residence options for loved ones requiring assistance but seeking community aspects rather than sterile environments typical of skilled nursing facilities. Its smaller size allows intimate interactions within clusters instead of overwhelming atmospheres found in larger establishments—a characteristic underscored by numerous positive mentions about personalized attention received from dutiful staff members committed wholeheartedly toward fulfilling each resident's unique requirements.

In conclusion, reviewing feedback from various sources emphasizes both strengths and weaknesses associated with The Cottages of New Lenox; nevertheless remains relevantly positioned within local alternatives aiming towards improved elderly care offerings when handled under proficient administration aligned consistently throughout staffing transitions moving forward! Families hoping for a nurturing environment paired alongside dedicated caregivers can consider exploring this option thoroughly—but should remain vigilant about assessing any evolving circumstances impacting service efficiency going ahead!

This specific area of New Lenox, Illinois, offers a variety of amenities that cater to senior living. With several pharmacies, including CVS and Walgreens nearby, access to medication and healthcare supplies is convenient. Places of worship such as Trinity Lutheran Church and Good Shepherd Lutheran Church provide spiritual support and community engagement opportunities. There are also a selection of restaurants like Portillo's Hot Dogs and Chili's Grill & Bar for dining options. In terms of healthcare services, there are reputable physicians and medical facilities in the vicinity, such as Heart Care Centers of Illinois and Pinnacle Dermatology. For recreation and leisure, parks like Foxridge Park are available for relaxation and outdoor activities. Additionally, transportation options like Metra make it easier to travel within the area or to neighboring cities. The presence of theaters like Emagine Frankfort caters to entertainment needs, while the nearby Presence Saint Joseph Medical Center Laboratory ensures convenient access to healthcare services when needed. Overall, this part of New Lenox offers a convenient and well-rounded environment for seniors looking for a comfortable living experience with easy access to essential services.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.5 miles)
• Walgreens (6.1 miles)
• Walgreens (6.2 miles)
• CVS Pharmacy (6.4 miles)

Places of Worship

• Trinity Lutheran Church (1.5 miles)
• Parkview Christian Church (5.9 miles)
• Good Shepherd Lutheran Church (6.4 miles)
• Our Mother Of Good Counsel (7.3 miles)
• First Presbyterian Church (7.3 miles)
• Church of Jesus Christ of Latter Day Saints (9.3 miles)

Restaurants

• McDonald's (1.7 miles)
• McDonald's (2.5 miles)
• Portillo's Hot Dogs (2.5 miles)
• Chili's Grill & Bar (2.5 miles)
• McDonald's (5.7 miles)
• Old Plank Trail Tavern (6 miles)
• Freddy's Frozen Custard & Steakburgers (6 miles)

Cafes

• Gost Coffee Roasters (2 miles)
• Starbucks (6.2 miles)
• Panera Bread (7.5 miles)
• Panera Bread (9.2 miles)
• Starbucks (9.5 miles)

Physicians

• Fuentes, Henry Parkview Orthopaedic Group (3.4 miles)
• Absolute Vision Care (4.6 miles)
• MK Periodontics and Implants (5.4 miles)
• Heart Care Centers of Illinois (6.1 miles)
• Pinnacle Dermatology- Frankfort (6.2 miles)
• MidAmerica Orthopaedics (7.2 miles)
• Advocate Medical Campus Southwest (7.3 miles)

Parks

• Foxridge Park (3.5 miles)
• Central Park (5.4 miles)
• Arbor Park (8.8 miles)

Transportation

• Metra (4.8 miles)
• Union Pacific Global 4 (7.9 miles)

Theaters

• Emagine Frankfort (6.5 miles)
• Orland Park Cinema Orland Park, Il (8.8 miles)

Hospitals

• Presence Saint Joseph Medical Center Laboratory (9 miles)