Mount Prospect Senior Living

Pros

• Families appreciate the friendly and caring staff at Mount Prospect Senior Living, noting that they treated their loved ones like family.
• Many residents enjoy a variety of activities, such as games, physical therapy, and social events that foster friendships and engagement.
• The facility is described as clean and well-maintained, with a pleasant environment that includes nice dining arrangements and outdoor spaces.
• The move-in process is reported to be smooth and efficient, leading to positive initial experiences for new residents.
• Families express satisfaction with the overall care provided, highlighting attentive staff who address residents’ needs promptly.
• Residents often enjoy a diverse menu with good food options, including homemade soups that are particularly favored.
• Several families commend the supportive environment that enhances the quality of life for their loved ones during their stay.

Cons

• There does not seem to be a lot of activities for residents on the memory care side, often leaving them to watch TV in a group.
• The food quality has significantly declined, with residents receiving unappetizing meals like hard-boiled eggs and sloppy joes.
• Staff turnover is an ongoing problem at all levels, affecting the consistency of care and services provided.
• Communication from management has been poor, with emails and voicemails going unanswered, leading to frustration among families.
• Some families lost confidence in the facility and chose to transfer their loved ones elsewhere due to unmet care standards.
• Experiences related to memory care observations raised concerns that led one family to move their loved one back home within a week.
• Complaints about unresolved issues have left some residents feeling disregarded and dissatisfied with the facility's response.

Review

Mount Prospect Senior Living has received a mixed bag of reviews from families and residents regarding the quality of care, activities, and overall experiences within its memory care unit and assisted living services. A recurring theme in the feedback is the commendable care provided by the staff, who have been described as caring, friendly, and attentive. Many family members expressed gratitude for the compassion shown by caregivers during difficult times, noting that they felt their loved ones were treated almost like family. For example, one reviewer mentioned that caregivers became an extension of their family when they couldn’t be with their mother, highlighting the kindness and compassion that abounded within the facility.

However, while most reviews praised staff interactions, there were concerns about communication and organizational stability. Several reviewers pointed out a significant turnover rate among management and staff members. One concerned family reported that over a span of just three months, three different executive directors had come and gone without any meaningful resolution to their ongoing issues related to care standards or communication practices. This inconsistency left many families feeling anxious about the continuity of care for their loved ones. In addition to management instability, some residents noted difficulty in reaching memory care staff directly when needed.

In terms of activities offered in memory care, several reviews indicated a need for improvement. While some families mentioned enjoyable activities like balloon volleyball or painting sessions—which contributed positively to residents' experiences—others voiced dissatisfaction with what they perceived as a lackluster schedule of events. One reviewer pointed out that many residents were often left watching TV rather than engaging in stimulating activities tailored to their cognitive needs. Given the specialized requirements of memory care residents, this area was noted as particularly deserving of attention from Mount Prospect Senior Living’s management team.

The quality of food served at Mount Prospect Senior Living also garnered mixed opinions among reviewers. While some residents reported enjoying hearty meals with plenty of choices—including homemade soups—others raised concerns regarding specific meals being unappetizing or poorly prepared. One account described unacceptable breakfast options like hard-boiled eggs paired with less favorable lunch choices such as sloppy joes with chips, which ultimately detracted from the dining experience for certain individuals.

Despite these critiques regarding food quality and activity offerings in memory care units, other aspects of Mount Prospect's facilities received positive remarks. Many reviewers highlighted that both cleanliness and aesthetics were strong points for Mount Prospect Senior Living; visitors often complimented the clean environment along with modern touches that made it feel welcoming. Amenities such as outdoor patios created pleasant spaces for relaxation while active areas allowed residents freedom to move around comfortably.

Overall, while many families expressed satisfaction in terms of basic caregiving and friendliness exhibited by staff members at Mount Prospect Senior Living, there remains significant room for improvement in communication procedures among management teams and addressing critical aspects related to resident engagement in memory care units. For families searching for suitable senior living options for their loved ones dealing with memory-related conditions or requiring assisted living support might find various individual experiences worth considering before making conclusive decisions on selecting Mount Prospect Senior Living as their first choice. Through dedicated efforts towards enhancing communication pathways along with enriching daily activity programming tailored explicitly for each unique resident need could lead them toward achieving greater success stories moving forward in serving this vulnerable population effectively.

This part of Mt Prospect, Illinois offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable living environment. With several pharmacies located within a few miles, access to medication and healthcare services is easily accessible. Additionally, there are numerous dining options ranging from fast food to more upscale restaurants, providing plenty of choices for meals out. The presence of hospitals and physicians in the vicinity ensures that medical care is readily available when needed. For recreation, there are several parks nearby offering opportunities for outdoor activities and relaxation. Furthermore, transportation options such as the airport transit system and nearby theaters provide entertainment options for residents. Places of worship are also conveniently located for those seeking spiritual fulfillment. Overall, this area of Mt Prospect provides a mix of essential services and recreational offerings that may make it a desirable location for senior living.

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3.8 miles)
• Walgreens (4.1 miles)
• Walgreens (4.8 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (6.9 miles)

Restaurants

• Culver's (2.1 miles)
• McDonald's (2.7 miles)
• Beacon Tap (2.9 miles)
• Portillo's Hot Dogs (3 miles)
• Maggiano's (4.4 miles)
• McDonald's (4.5 miles)
• Stonewood Alehouse (4.7 miles)

Hospitals

• NCH Northwest Community Hospital (2.9 miles)
• Glenbrook Hospital (5.9 miles)

Physicians

• Arlington Eye Physicians (3.1 miles)
• Physicians Cosmetic Institute (4.3 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7.7 miles)

Parks

• Ned Brown Preserve (4 miles)
• Olympic Park (4.8 miles)
• Lake Arlington (5 miles)
• Abrahamsen Park (6.5 miles)

Theaters

• AMC Streets of Woodfield 20 (4.5 miles)
• AMC Rosemont 18 (6 miles)

Transportation

• United Club (4.8 miles)
• Concourse C (4.8 miles)
• O'Hare Multi-Modal Facility (4.8 miles)
• Concourse B (4.9 miles)
• Airport Transit System (4.9 miles)
• Terminal 1 (4.9 miles)
• TSA Precheck Terminal 1 (4.9 miles)

Places of Worship

• St Thomas Of Villanova (6.1 miles)
• St Hubert Church (7.2 miles)