FirstLight Home Care - Libertyville, IL in Libertyville, IL

Pros

• FirstLight Home Care exceeded the family's needs.
• Caleb listened to the family's needs and exceeded them.
• Jeannette was great.
• Alvan was a perfect match and very good with their father.
• The staff are wonderful.
• Tara is the absolute best.
• Caleb and his team have been wonderful.
• The office staff are super understanding and helpful.
• FirstLight provides excellent service.
• Meyssen is nice and helpful.
• They have a great team.
• Cal Johnson came on short notice to help develop a plan of care.

Cons

• The company and owner are incapable of placing the right people with the right client.
• The owner and son are rude and don't understand certain situations.
• One reviewer had staff who did not show up, with weekly call-offs, late arrivals, and no shows, leaving the grandfather without reliable care.
• The care manager would text but never call, and the office never returned phone calls.
• The overall experience was disappointing.

Review

FirstLight Home Care in Libertyville is best suited for families seeking highly personalized, at-home support for an elderly relative who can remain at home but needs steady, hands-on care and close coordination with medical teams. This agency excels when a plan must be mobilized quickly, when caregivers must be matched to personalities and routines, and when families value ongoing communication and hands-on involvement from a locally led team. Those who need rock-solid, guaranteed scheduling with no risk of gaps may want to explore other options, as a minority of families have encountered caregiver no-shows, late arrivals, or cancellations that disrupt daily routines.

What distinguishes FirstLight is the human element: leaders who actively engage with families, assess needs, and design a care team that truly fits. Conversations with Caleb often set the tone, translating intricate family dynamics and medical needs into a workable plan, then following through with careful caregiver placement. Caregivers such as Jeannette and Alvan are repeatedly highlighted for reliability and warmth, while Meyssen earns praise for being especially attentive and responsive. The ability to deploy knowledgeable, compassionate staff who carry a "treat you like family" ethos is repeatedly cited as a core strength, with families reporting careful updates and proactive communication that reduce anxiety during transitions and during ongoing care.

The agency's strongest operational advantage is its flexibility and hands-on oversight. Families repeatedly describe prompt responses, thorough assessments by a director of operations, and plans that adapt as needs change. The capacity to coordinate with hospice or rehabilitation services, to arrange physical therapy, and to adjust schedules as conditions evolve is a practical, meaningful benefit. The team's energy and professionalism are not theoretical: hundreds of reviews testify to office staff who understand the care journey, alongside owners and managers who follow up to ensure satisfaction. This combination often translates into smoother transitions from hospital or rehab to home care and into sustained, long-term support when that is the chosen path.

Yet the service is not without caveats. A minority of testimonials note gaps in reliability - caregivers calling off, arriving late, or missing visits - cultivating frustration for families depending on consistent coverage. A few reviewers question whether the right caregivers were matched to specific clients, or describe perceived friction with leadership. These concerns matter: when a plan hinges on dependable daily attendance, even occasional disruptions can erode trust. Prospective families should weigh these risks against the upbeat experiences and consider negotiating clear scheduling guarantees, backup coverage, and a written care plan that assigns accountability to specific team members.

Despite the hiccups, the overall value proposition remains compelling for those who prioritize personalized care and hands-on management. The offset comes through strong caregiver quality, rapid onboarding, and meaningful coordination with medical systems, all backed by an owner-led culture that emphasizes responsiveness and relationship building. For households facing complex needs - strokes, falls, or progressive conditions - FirstLight can deliver a responsive, tailored care team that keeps a loved one at home with dignity. The payoff is not mere proficiency but the peace of mind that comes from knowing a dedicated team is watching, adjusting, and communicating every step of the way.

For families considering alternatives, the decision hinges on tolerance for scheduling risk versus appetite for a nimble, personal approach. If absolute reliability and a large, systematized infrastructure are non-negotiable, exploring other licensed providers with stronger guarantees may be prudent. If, instead, the priority is a warm, proactive partner that will fight to tailor care to evolving needs, and if access to caregiver continuity and regular updates matters, FirstLight Libertyville deserves serious consideration. Inquiries should focus on the care-planning process, caregiver-matching criteria, backup coverage policies, and direct lines of communication to the operations team, ensuring a clear roadmap before care begins.

This part of Libertyville, Illinois offers a variety of amenities that would make it a convenient and comfortable place for senior living. With several cafes, restaurants, and pharmacies within close proximity, residents can easily access daily necessities. Additionally, there are multiple places of worship nearby for spiritual fulfillment. The presence of reputable physicians and hospitals ensures quality healthcare services are readily available. Outdoor enthusiasts can enjoy the nearby parks for leisure activities. For entertainment, there are theaters in the vicinity as well. Overall, this area provides a balanced mix of conveniences and recreational options for seniors looking to reside in a vibrant community in Libertyville.

Cafes

• Hansa Coffee Roasters (0.6 miles)
• Conscious Cup Coffee Roasters (0.7 miles)
• Panera Bread (3.6 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)

Transportation

• Metra (0.6 miles)
• Metra (6 miles)
• Metra (6.6 miles)

Places of Worship

• United Methodist Church of Libertyville (0.8 miles)
• Santa Maria Del Popolo Church (3.6 miles)
• St Gilbert Parish (5.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.7 miles)

Restaurants

• Wild Berry Pancakes & Cafe (1.1 miles)
• Austin's Saloon & Eatery (1.5 miles)
• City Works (3.5 miles)
• Lazy Dog Restaurant & Bar (3.7 miles)
• Portillo's Hot Dogs (3.8 miles)
• Chick-Fil-A (3.8 miles)
• Chipotle Mexican Grill (3.9 miles)

Parks

• Butler Lake Park (1.2 miles)
• Century Park (3.5 miles)
• Waukegan Park District (6.5 miles)

Physicians

• The American Center for Spine and Neurosurgury (1.3 miles)
• Advanced Diabetes & Endocrine (1.4 miles)
• Illinois Bone & Joint Institute (2.4 miles)
• Lake Shore Dermatology (3.5 miles)
• Ritacca Laser Center (3.5 miles)
• North Suburban Medical Associates (3.8 miles)
• NorthShore University HealthSystem - GI & General Surgery (4.4 miles)

Hospitals

• Advocate Condell Medical Center Heart Scan (1.5 miles)
• Northwestern Grayslake Hospital (4.6 miles)
• Captain James A. Lovell Federal Health Care Center (4.6 miles)
• Northwestern Lake Forest Hospital (4.8 miles)
• Lake Forest Hospital (5 miles)

Theaters

• AMC Hawthorn 12 (3.4 miles)
• Gurnee Mills Cinema Gurnee, Il (6.8 miles)
• Regal Lincolnshire & Imax (7.9 miles)