Home Care Assistance of Greater Chicago

Pros

• Assistance Home Care is described as a wonderful company with competent and friendly caregivers.
• The agency is praised for no-pressure interactions, flexible hours, and a pay-as-you-go model.
• Clients note that if a caregiver must cancel, they are immediately informed, reflecting reliability.
• The care team is said to form genuine bonds with clients and significantly improve quality of life.
• Management and care staff are commended for clear communication and compassionate support.
• The agency can provide care on short notice and readily adjusts to changing family needs.
• Caregivers are described as compassionate, patient, and responsible.
• The company is regarded as an industry example of excellent care.
• Families report positive experiences with caregivers like Ashley and Jeffrey, who are kind and dependable.
• The team is portrayed as passionate, caring, and committed to making an impact in the community.

Cons

• The reviewer states their family dropped this company in St. Louis.
• The reviewer describes the assistants as incompetent and the customer service as terrible.
• The reviewer claims thousands were wasted.
• The reviewer urges others to go elsewhere.

Review

Assistance Home Care is repeatedly described by families as a wonderful company with people you genuinely enjoy working with. The caregivers are not only competent but also friendly, bringing a calm, capable presence into daily routines. Families appreciate the lack of pressure or sales pitches, the freedom of flexible hours and pay-as-you-go arrangements, and the practical peace of mind that if a caregiver has to cancel, they are immediately informed. This combination of reliability and courtesy makes the service feel like a partnership rather than a transaction.

The caregivers emerge in these accounts as more than just staff; they are trusted professionals who show genuine warmth and skill. Across several stories, reviewers emphasize that the team not only cares but excels at what they do, turning caregiving into a partnership that supports independence and dignity for their loved ones. It's clear that the quality of the people on the front lines is the backbone of the experience, delivering care with competence and a personal touch.

Several clients highlight personal, memorable caregivers who became meaningful parts of their loved ones' lives. Gracie, for example, is cited as being paired with a current caregiver who brings companionship and compassion. Her description of the caregiver as very compassionate, friendly, and outgoing reinforces how important relationship-building is in this line of work. Families repeatedly note that these connections are not incidental but central to the sense of well-being and continuity they observe in their loved ones.

One of the strongest endorsements centers on how the company introduces and matches families with caregivers. The experience often begins with careful, thoughtful initial contact and a manager who comes out to interview, ensuring a true match between family needs and caregiver strengths. Commenters describe the results as life-enhancing for their loved ones, with care teams and managers like Jenn, Shirley, and the broader Care Team earning heartfelt thanks for delivering not just daily care but a meaningful improvement in quality of life.

When it comes to complex needs, particularly dementia and memory loss, families report that Assistance Home Care goes above and beyond. They note practical problem-solving and sustained, proactive support as situations evolve. The team's thoughtful approach helps families navigate challenges with confidence, and the gratitude expressed makes it clear that these efforts have a tangible, positive impact on day-to-day living for aging relatives.

A particularly vivid account centers on an 80-year-old mother who benefited from a consistent, responsive team. Tony, described as a phenomenal manager, kept in daily contact and helped tailor the best schedule and services. His assistant manager Isaiah was also praised for kindness and support. Two caregivers worked with mom, and one in particular formed a genuine bond - spending time chatting, sharing favorite programs, and simply being a trusted friend. The reviewer emphasizes that this combination - strong leadership, caring aides, and personal connection - constitutes the best possible care for a loved one.

Another standout thread focuses on Ashley, whose presence was described as the make-or-break component for a father's happiness and contentment. Reviewers paint her as patient, kind, flexible, understanding, and responsible - an anchor in aging that helps families remain steady in the face of change. The sentiment is clear: the right caregiver can dramatically influence mood, engagement, and overall well-being.

Several testimonials also highlight operational excellence that makes daily life easier for families. One reviewer thanks the team for their ability to arrange care on very short notice, underscoring the professionalism and readiness of both caregivers and management. The partnership extends to ongoing support, with staff who know exactly what to do and communicate clearly, leading to a strong sense of trust and reliability.

The breadth of positive experiences continues with a Illinois-based family who praises the whole team for handling transfers, medication reminders, meal preparation, and a wide range of tasks. The caregiver Ashley is singled out again as exceptional, and the agency's ability to adapt hours and cover shifts promptly is described as simply amazing. The overall message is that the organization delivers practical, comprehensive care with a human touch.

Across most reviews, the common thread is a responsive, communicative, and dependable partner in caregiving. Families appreciate how easy it is to get in touch, how flexible and accommodating the schedule can be, and how the care team works to fit doctor's appointments and changing needs into a coherent plan. The positive experiences are framed as lasting improvements in daily life, with grateful families acknowledging the impact on their loved ones' happiness, comfort, and sense of autonomy.

Of course, not every experience is the same. One family in St. Louis offered a stark contrast, describing incompetent assistants and terrible customer service, asserting that it appeared the company was expanding without safeguarding quality and that thousands were wasted. They implied the same ownership, urging others to go elsewhere. This outlier stands in tension with the overwhelmingly positive feedback and serves as a cautionary note that growth and consistency can be challenging in any expansion.

Despite that divergence, the majority of reviewers close with a strong, aspirational note about Assistance Home Care. They describe a team that is passionate, caring, and driven to make a real impact in the community and for the families they serve. The excitement and commitment to the company's mission shine through in every story, painting a picture of an organization that truly prioritizes compassionate care, steady communication, and meaningful relationships as the foundation of high-quality home care.

This part of Kenilworth, Illinois offers a range of amenities that cater to the needs and interests of seniors. With multiple Starbucks cafes within a short distance, transportation options like the CTA and Metra stations nearby, and various places of worship for spiritual fulfillment, residents can enjoy a comfortable and convenient lifestyle. Additionally, there are several parks for leisurely walks or outdoor activities, pharmacies for easy access to medications, restaurants for dining options, hospitals and physicians for medical care, and even a theater for entertainment. Overall, this area provides a well-rounded environment with resources that support senior living needs.

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.6 miles)
• Starbucks (2.4 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Little Beans Cafe (4.4 miles)
• Starbucks (8 miles)

Transportation

• CTA-Linden (1.7 miles)
• Cta (5.2 miles)
• CTA Jarvis (5.5 miles)
• Metra (7.8 miles)
• Cta (8.3 miles)
• Jefferson Park Bus Terminal (8.4 miles)
• Metra (8.8 miles)

Places of Worship

• Baha'i House of Worship (1.9 miles)
• North Shore Congregation Israel (4.8 miles)
• Congregation Solel (6.6 miles)

Parks

• Leahy Park (2.4 miles)
• Clarkson Park (3.1 miles)
• Centennial Park (3.5 miles)
• Dawes Park (3.6 miles)
• Dubkin Park (5.4 miles)
• Warren Park (6 miles)
• West Ridge Center (7.3 miles)

Pharmacies

• Walgreens (2.5 miles)
• Walgreens (3.2 miles)
• Walgreens (3.8 miles)
• Walgreens (4.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)

Restaurants

• Glenview Dairy Bar (4.6 miles)
• Wildfire (5.1 miles)
• Raising Cane's Chicken Fingers (5.2 miles)
• Chipotle Mexican Grill (5.3 miles)
• R Public House (5.5 miles)
• Ravinia Festival (5.7 miles)
• Chick-Fil-A (5.8 miles)

Hospitals

• Saint Francis Hospital (4.6 miles)
• Glenbrook Hospital (6.9 miles)
• Swedish Covenant Hospital Cancer Care (7.8 miles)

Physicians

• North Shore Physicians Group (5.2 miles)
• Northwestern Memorial Physicians Group (7.2 miles)
• NorthShore Medical Group (7.5 miles)
• Resurrection Medical Center Professional Building (8.4 miles)

Theaters

• AMC Village Crossing Theatre (5.9 miles)