Joshua Arms

Pros

• Everybody was really friendly and it looks like a nice environment.
• The apartments are clean and updated.
• There are activities and excursions, movie nights, meetings and parties.
• It really is a great place for seniors to live.
• People are nice and helpful.
• Real good food.

Cons

• Residents report threats of eviction and harassment from staff and other residents.
• A family claims they were pressured to rehome a pet and faced constant badgering from staff.
• The office staff are described as ineffective and unhelpful.
• The facility is described as mold-infested, with ongoing bug infestations entering through the HVAC system.
• Water leaks are reported on carpet beneath the AC unit, with staff blaming the resident for spills.
• Nursing staff allegedly do not answer emergency calls and do not dispense medications on time, sometimes causing hospitalizations.
• Meals are described as not senior-friendly and there are reports of charges for salads, with meals sometimes skipped during staff meetings.
• Bus trips are unsupervised, leaving residents waiting for hours.

Review

The collection of experiences shared about this Joliet area community paints a picture of strong highs and lows, with a core of concern that many families feel their loved ones are not being treated with the care they deserve. One account centers on a mother who lived there for five years and faced persistent pressure, including threats of eviction and constant berating by staff and residents. The writer describes a long, painful process around a puppy that cost more than $3,500 and a bird that had to be rehomed because of the daily pressure from the staff and others in the building. Complicating matters, the writer asserts that they are the mother's current power of attorney and the sole surviving relative in Illinois, and they allege a threatening encounter involving a staff member named Mary Flynn Jensen who allegedly warned the writer's teenage daughter to remove all belongings that day or face consequences. In this account, the writer signals a plan to pursue legal action over what they deem a mold-infested environment and a broader pattern of mistreatment.

Another review reads as a damning indictment of facilities and safety practices, describing the place as "mold infested" and full of infestations. The author claims ongoing problems with bugs entering through the heating and cooling system and water leaking onto carpets beneath the AC unit, which staff allegedly blamed on the resident's spills. The language used conveys a sense of chronic neglect and blame-shifting, with repeated references to water damage and pests as ongoing issues rather than isolated incidents. The reviewer uses strong terms to describe the place as a dump and insists that the problems are not simply cosmetic but tied to the overall quality of care and the environment in which residents live.

A separate testimonial highlights a troubling lapse in emergency responsiveness. The writer asserts that when their parent was choking and pressed the emergency button, no one came. They describe a total absence of help from nurses and staff during that critical moment, framing it as evidence that emergency calls were not being answered and care standards were not being met. This review contrasts sharply with other voices in the collection that later describe more favorable experiences, underscoring the uneven quality of care alleged by residents and their families.

In contrast to the negative reports, there are entries that convey a more hopeful or positive impression. One reviewer mentions a "supportive living" program as a great concept, and another notes having helped a relative move in and finding the staff to be friendly and the environment appealing. The tone here is less accusatory and more about potential and opportunity, with hints that the facility can feel welcoming and well-suited for some residents, depending on circumstances and individual interactions.

Additional observations focus on operational shortcomings that have affected some residents' health and satisfaction. A reviewer describes troubling inconsistencies in medication administration, claiming that a set routine (medications at 7 a.m. and 7 p.m.) was abandoned within two weeks in favor of a chaotic schedule that caused hospitalizations. They allege a disconnect between what is prescribed and what is actually dispensed, with nurses expressing attitude when asked about the treatment plan. Other concerns include accusations that kitchen staff tried to charge for a salad when it should be included, frequent staff turnover, and days when meals were omitted or not tailored to seniors' needs. The reviewer also mentions unsupervised bus trips to the store, with residents left waiting for hours, which adds to the perception of uneven supervision and accountability.

Yet another perspective focuses on the physical and social appeal of some portions of the facility. One reviewer mentions the location on Joliet's east side being near New Lenox and describes sizable apartments, pleasant views, and a sense that residents are friendly and helpful. In this narration, another person expresses that their mother enjoys the Joshua area, praising the food and overall atmosphere in that part of the community. This thread hints at a multi-faceted facility where parts of the campus or specific units could feel more satisfying than others, depending on the staff, management, and day-to-day operations.

Finally, a broader, more positive portrait emerges from those who visit and observe the community's amenities. Several reviewers emphasize the resources available: a large dining room, a country store, a library, a computer center, multiple common rooms for socializing, laundry facilities, a hair salon, and ongoing activities, movie nights, and excursions. The apartments are described as clean and updated, and residents are said to have access to a robust slate of social and recreational options. The consistent thread in these notes is that the environment can be well-equipped and engaging, suggesting that for some residents, the facility offers a thriving, self-contained senior living experience with plenty of opportunities for connection and activity.

Taken together, the voices reflect a mixed reality: serious complaints about safety, neglect, and aggressive management practices alongside vivid praise for amenities, social opportunities, and the potential for a comfortable living environment. The narratives underscore the importance of individualized experiences in assisted living and supportive living settings, where outcomes appear to hinge on the specifics of staff, management, and day-to-day oversight. Families considering this community would likely weigh the strong concerns about safety, timely care, and resident treatment against instances of positive interactions, good dining experiences in certain areas, and the array of on-site services and activities that can enrich daily life for many residents.

This area of Joliet, Illinois, offers a convenient and varied selection of amenities for those considering senior living. With several restaurants nearby such as McDonald's, Culver's, and Golden Corral, residents have a range of dining options to choose from. Additionally, there are multiple places of worship in the area including First Presbyterian Church and Trinity Lutheran Church. Pharmacies like Walgreens and CVS provide easy access to medications and healthcare needs. For transportation, Union Pacific Global 4 is located just 3.5 miles away and Metra is accessible within 9.4 miles for those looking to travel further distances. In terms of healthcare services, there are several physicians' offices nearby as well as Presence Saint Joseph Medical Center Laboratory for more specialized medical needs. Lastly, residents can enjoy leisure activities at cafes like Panera Bread or Starbucks, parks such as Central Park and Foxridge Park, or catch a movie at Cinemark Louis Joliet Mall located within a reasonable distance from this area.

Restaurants

• McDonald's (2 miles)
• Syl's Restaurant & Lounge (3 miles)
• Walts Ice Cream (3.1 miles)
• McDonald's (3.4 miles)
• Zobel Tavern (3.5 miles)
• Culver's (3.5 miles)
• Golden Corral (3.9 miles)

Places of Worship

• First Presbyterian Church (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (4.6 miles)
• Trinity Lutheran Church (5.2 miles)
• First Baptist Church of Channahon (8.4 miles)
• Our Mother Of Good Counsel (9.8 miles)
• Parkview Christian Church (9.9 miles)

Pharmacies

• Walgreens (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.9 miles)
• Walgreens (4.2 miles)
• Walmart Pharmacy (4.3 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (5.1 miles)

Transportation

• Union Pacific Global 4 (3.5 miles)
• Metra (9.4 miles)

Physicians

• Joliet Diabetes Endocrinology (3.8 miles)
• Ahmed Hussain (3.8 miles)
• Professional Health Associates (4 miles)
• Dr Usha Setlur, MD (4 miles)
• Associated Ophthalmologists SC (4.1 miles)
• Michael Dorning, MD (4.2 miles)
• Surgical Care Affiliates (4.2 miles)

Hospitals

• Presence Saint Joseph Medical Center Laboratory (4.3 miles)

Cafes

• Panera Bread (4.4 miles)
• Starbucks (4.6 miles)
• Gost Coffee Roasters (6.9 miles)
• Panera Bread (7.1 miles)

Parks

• Central Park (6.7 miles)
• Foxridge Park (7.7 miles)

Theaters

• Cinemark Louis Joliet Mall (7.6 miles)