Hammond-Henry Hospital Circle

Pros

• The staff are compassionate and professional, and discharge is quick.
• The experiences with Hammond Henry Hospital have been excellent.
• The surgical preparation is extremely efficient and professional, with competence, kindness, and convenience.
• Doctors Schrier and Misfeldt are top-shelf, and the surgical team delivers outstanding, life-saving care.
• Natasha is patient, kind, and empathetic, providing comfort during painful procedures.
• A nurse demonstrates compassion to family members and offers support.
• The ER is fast and well-organized, with clear explanations, delivering care more quickly than other local hospitals.
• The hospital is a superb asset to Geneseo and the staff deserve commendation.
• The front desk staff are easy to work with and efficient.

Cons

• The hospital is described as the absolute worst, with every visit reportedly terrible and staff rude and uncaring, especially in the ER.
• The ER doctor is described as useless and dismissive toward patient concerns, and CT availability is said to have been falsely advertised on the website.
• A patient felt ignored for hours while a doctor pressed on the abdomen, ignored a kidney condition and a contrast allergy, and prescribed a medication the patient was allergic to, calling the experience very unprofessional and condescending.
• ER staff are described as rude and disrespectful, showing no compassion or empathy.
• A staff member refused to show her name badge and deliberately flipped it to avoid identification, reflecting a lack of professionalism.
• Visitation policies during a relative's ER stay are criticized as cruel and lacking compassion, with only one nurse showing compassion.
• The ER is criticized for a lack of urgency, described as running on "Geneseo Time."
• Hammond Henry is accused of misdiagnosing a son's infection, leading to worsening; a city clinic later provided proper treatment after ending Hammond Henry's advised course.

Review

Hospitals are places where experiences can run the gamut from lifesaving relief to frustrating confusion, and Hammond Henry Hospital seems to have inspired both kinds of stories in the people who've written about it. On one end of the spectrum, there are accounts that begin with a medical scare or an injury and end with gratitude for compassionate, professional care. One Sunday, after a tumble down a ravine, a patient and their family describe a rapid, well-coordinated ER visit: a head abrasion stitched, a scan to rule out concussion, and a front desk, nurses, doctor, and X-ray team all praised for their professionalism, compassion, and efficiency. The tone of that narrative is warm and reassuring - an impression that the staff moved quickly and treated everyone with care, leaving the family feeling relieved to be released so promptly.

There are other reviews that echo similar sentiments on the hospital's broader operations. A different commenter highlights the overall experience as excellent, praising the preparation for surgery on a specific date and the combination of competence, kindness, and convenience - describing the hospital as a reliable, comforting place to be treated at home. In these accounts, the system works smoothly: the surgical team, nurses, and reception staff are seen as a cohesive group that keeps things moving and makes patients feel safe and well cared for, with thanks directed at individuals who stood out for their professionalism and warmth.

Yet the hospital's reception in the public eye isn't universally glowing. A number of reviews paint a starkly opposite picture, labeling Hammond Henry as the "Absolute worst hospital" and urging potential patients to steer clear. The criticisms include rude staff, delays in basic tasks like providing a patient's name or moving patients through triage, and a perceived lack of urgency for urgent conditions. One reviewer even questions whether the facility should exist if such experiences are typical, and another notes that a CT scan that should be available or listed on the hospital's own site was not accessible, which added to a sense of frustration and distrust.

Within the ER narratives there are specific, troubling anecdotes. A patient recounts being left alone for three hours, then having a doctor press for a CT scan while ignoring the patient's serious allergy to contrast due to kidney failure, and continuing with a treatment plan that could have endangered the patient. The report describes the doctor as unprofessional, rude, condescending, and inattentive to the patient's rights, culminating in a firm resolve to avoid returning. These stories emphasize a perception that, at times, the ER can feel impersonal or even dangerous to some patients when communication breaks down or medical needs aren't adequately acknowledged.

Against these cautionary tales, there are equally fervent testimonials of life-saving care and exemplary professionalism. Several reviews single out particular doctors - the likes of Schrier, Misfeldt, and MacKay - as top-tier clinicians whose work left a lasting positive impression. A patient who believed the care saved their life credits the entire surgical team, nurses, and receptionists with dignity and genuine concern for welfare, suggesting a deep level of trust and appreciation for the staff's dedication. In another account, a patient specifically praises Dr. MacKay for remarkable care during a back-to-back ER visit sequence, noting that every step - from room assignment to X-ray, diagnosis, treatment, and discharge - was handled efficiently and with clear communication. These voices reinforce the hospital's capacity to deliver high-quality care when the situation aligns with positive staff dynamics and effective coordination.

There are also stories that highlight the hospital's human side in moments of fear or pain. A patient recounts a particularly moving experience with Natasha, a nurse whose empathy and steadiness made a painful, frightening hospitalization far more bearable. Natasha's gentleness during difficult IV access, her willingness to stand by the patient's side, and the reassuring sense of having a friend nearby are described as the emotional anchor that helped the patient endure a challenging ordeal. It's a vivid contrast to other comments that focus on delays or policy-driven friction, underscoring how individual moments of kindness can shape overall impressions of the facility.

Family-centered experiences add another layer to the narrative. A grandmother's hip fracture and the ensuing hospital stay become a lens on hospital policies and communication. Family members describe frustration with visiting restrictions that felt inconsistent with earlier practices, especially when others before them had been allowed back with the patient. The situation is described as being handled with a mix of policy-driven rigidity and occasional personal compassion - the latter coming from a nurse who offered an apology and a hug, even as the majority of staff appeared to adhere strictly to the posted rules. That moment of humanity stands in contrast to the broader critique of how well the hospital balanced safety policies with the emotional needs of families during a loved one's hospital stay.

In their own words, some reviewers celebrate the hospital's role as a vital local resource. They describe fast triage, prompt room assignments, and the comfort of having an ER close to home, with specific praise for the efficiency that made back-to-back visits feel manageable rather than exhausting. Others, however, warn that the experience can seem like it's stuck in what one person called "Geneseo Time" - a sense of slow pace or lack of urgency that undermines patients' confidence in timely care. There are mentions of surprising missteps - such as a physician who appeared overly confident or dismissive - and of experiences where staff's demeanor shifted from supportive to condescending, adding to the perception that quality can vary widely from one encounter to the next.

Finally, a separate thread recounts a profound instance of misdiagnosis that had real consequences. A reviewer claims their son was treated incorrectly at Hammond Henry, with infection spreading as a result, and notes that a second opinion in the city revealed a much more accurate diagnosis and an appropriate course of treatment. The implication is clear: when care goes wrong, lives can be affected in lasting ways, and it serves as a stark counterpoint to the many stories of excellent, lifesaving care described by other patients.

Taken together, these reviews sketch a hospital that is clearly a lifeline for many in the community, delivering compassionate and competent care that can save lives and ease suffering. At the same time, they reveal palpable frustration and concern from others who felt let down by delays, communication gaps, rigid policies, or misdiagnoses. The hospital apparently hosts a broad spectrum of experiences - dependent on the day, the department, the staff on duty, and the individual patients' needs and expectations. What remains consistent across the tapestry of feedback is a reminder that patient experiences hinge as much on human connection and clear communication as on the speed or availability of diagnostics and treatments.

Hospitals

• Hammond-Henry Hospital (0 miles)
• County Of Henry (6.6 miles)
• Hammond Henry Colona Clinic (8.9 miles)
• Illini Hospital (13.6 miles)
• Genesis Birthcenter (13.7 miles)
• S And K (15.8 miles)

Physicians

• Quad Cities Kidney Center (0 miles)
• Calvin E Atwell (0 miles)
• Cardiovascular Medicine, PC (0 miles)
• Eye Surgeons Associates (0.8 miles)
• Genesis Health Group (13.5 miles)
• Singh, Piyush Genesis Health Group Silvis Pediatrics (13.6 miles)
• Akshay Mahadevia MD (13.6 miles)

Pharmacies

• North Side Rexall Drug (0.4 miles)
• McClimon Pharmacy (0.5 miles)
• Vorac Pharmacy (0.5 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (14.3 miles)
• Walgreens (15.6 miles)

Restaurants

• Maple Leaf Restaurant (0.5 miles)
• Cellar (0.5 miles)
• McDonald's (1.4 miles)
• Culver's (1.7 miles)
• Sweet Pea's (1.8 miles)
• Subway (8.1 miles)
• Jammerz Roadhouse (9.2 miles)

Parks

• Geneseo City Park (0.8 miles)
• Richmond Hill Ball Park (1.6 miles)
• Colona Park (10.8 miles)
• Hand Park (11 miles)
• Orion Central Park (13.7 miles)
• Radden Park (15.2 miles)
• Mitchell Park (15.4 miles)

Places of Worship

• First Lutheran Church Elca (0.9 miles)
• Esche, David O (3.9 miles)
• Sol's Legacy Ministries (8.4 miles)
• Beautiful Savior Lutheran Church (8.5 miles)
• Church of God (10.6 miles)
• Cambridge United Methodist Church (10.9 miles)
• Carbon Cliff United Methodist Church (12.1 miles)

Transportation

• U-Haul (8 miles)
• BNSF Railway Company (10.7 miles)
• U-Haul Neighborhood Dealer (11.3 miles)
• U-Haul Neighborhood Dealer (13.8 miles)

Cafes

• Pulse 84 Energy Station (12.7 miles)
• QC Fuel (16.1 miles)
• Panera Bread (16.5 miles)
• Starbucks (16.7 miles)