Touching Hearts at Home - Elmhurst

Pros

• Touching Hearts at Home is praised as an excellent, compassionate provider of professional in-home care.
• The caregivers are described as kind, caring, and deeply committed to their clients' well-being.
• John Cushing and Touching Hearts are noted for exceptional responsiveness and flexibility in matching needs.
• The agency provides reliable back-up caregivers when a regular caregiver is unavailable, without sacrificing care quality.
• Families report relief from stress thanks to the team's supportive, empathetic approach.
• 24/7 in-home care is accessible when needed, helping loved ones stay at home safely.
• The team communicates clearly and keeps families informed about care plans and changes.
• The care improves patients' engagement, comfort, and dignity, with acts of kindness making a meaningful difference.
• Caregivers are described as professional, trustworthy, and treated like family by the organization.

Cons

• John and Jeff are great easy to work with, but it will be greater if they communicate more.

Review

Touching Hearts at Home Elmhurst is best suited for families who want to keep a loved one in their home with highly responsive, compassionate in?home care that can scale from part?time companionship to around?the?clock supervision. The Elmhurst team consistently demonstrates the ability to match skilled, engaged caregivers to complex needs - dementia, Parkinson's, post?rehab recovery, hospice transitions - and to coordinate staffing quickly when needs change. The message from families is clear: this agency excels at organizing care around the person, not forcing a fixed schedule, and keeping communication steady as conditions evolve.

Alternatives are worth considering when the care priorities shift toward more formal medical oversight or a more structured residential setting. If a loved one requires intensive clinical nursing, round?the?clock medical monitoring, or a social model environment with built?in on?site staff and safety features, a licensed home health agency or an assisted living/memory care community may be a better fit. For households with tight cost constraints or a preference for a fixed, very predictable schedule and staffing guarantees, a facility or a different agency model might also prove more suitable. In short, this option shines for home?based, flexible care; others may deliver what those scenarios demand more directly.

The core strengths - flexibility, caregiver warmth, and rapid responsiveness - are the backbone that offset most drawbacks. Families repeatedly highlight how quickly Touching Hearts arranges care, including 24/7 coverage during episodes of heightened need, and how substitutes maintain the same level of professionalism when a regular caregiver is unavailable. The ability to request more hours or adjust shifts weekly, without onerous contracts, reduces anxiety during transitions from rehab, hospice, or dementia?related care. Caregivers are described as professional, compassionate, and capable of handling difficult routines, meals, transportation, and cognitively engaging activities, which translates to real peace of mind for overwhelmed families.

That said, the main risk in any in?home model is dependency on a rotating cast of caregivers. The Elmhurst team mitigates this with careful matching and reliable back?ups, but turnover or last?minute changes can still arise in heavy care periods. A second potential friction point is communication cadence; while many families report superb responsiveness, a few reviews flag that more consistent proactive communication would be welcome. Even so, the office team consistently demonstrates accessibility and an earnest willingness to adjust, which largely neutralizes these concerns in practice.

Operationally, the experience translates into tangible benefits on the ground. Families value the no?contract, flexible scheduling model that accommodates evolving needs and directions - from a few hours a week to 24/7 coverage - without forcing a long?term commitment. The leadership - John Cushing and Jeff - appears deeply involved, ensuring caregiver placement aligns with personality, routines, and safety requirements. The Elmhurst team also excels at coordinating with hospice, rehab, and memory?care units when necessary, often smoothing transitions and maintaining continuity of care. In practical terms, this means less fragmentation for families and more consistent, attentive support for the loved one.

For families weighing options, the takeaway is clear: Touching Hearts at Home Elmhurst is a practical, high?caliber choice for home?based care that prioritizes flexible scheduling, compassionate staffing, and personal attention. It is especially compelling for those who want to preserve independence at home while managing dementia, mobility issues, or recovery from surgery with a trusted, person?centered team. If the goal is a fixed medical?model service, or a facility?style environment with guaranteed medical staffing and structured programming, alternatives should be explored. Begin with a direct conversation to map needs, confirm caregiver fit, and establish expectations for back?up coverage, responsiveness, and cost. This approach will reveal the strongest alignment between the loved one's goals and Touching Hearts' proven strengths.

This part of Elmhurst, Illinois offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies, restaurants, cafes, parks, theaters, transportation options, physicians' offices, hospitals, and places of worship within close proximity. The presence of multiple pharmacies and healthcare facilities ensures easy access to medical services. The diverse dining options and entertainment venues provide opportunities for social engagement. The nearby parks offer leisurely outdoor activities. Additionally, the transportation options make it easy to travel within the area or beyond. Overall, this part of Elmhurst provides a well-rounded environment for senior living with convenient access to essential services and recreational opportunities.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (4.4 miles)
• Walgreens (4.4 miles)

Restaurants

• Portillo's Hot Dogs (1.1 miles)
• Shake Shack (2.9 miles)
• Macy's Marketplace (3.1 miles)
• The Cheesecake Factory (3.1 miles)
• Maggiano's (3.1 miles)
• McDonald's (3.6 miles)
• Greek Islander Restaurant (4.8 miles)

Parks

• Berens Park (1.6 miles)
• Norfolk Park (3.8 miles)
• Du Page Forest Preserve Dog Park (4.5 miles)
• Newton Park (6.3 miles)
• Westlake Park (7.4 miles)

Theaters

• AMC Oakbrook Center 12 (2.9 miles)
• AMC DINE-IN Yorktown 18 (4.9 miles)
• Addison Cinema Addison, Il (5.7 miles)
• AMC Rosemont 18 (7 miles)

Cafes

• Starbucks (3.1 miles)
• Qahwah House (4.1 miles)
• Starbucks (5.8 miles)
• Starbucks (8.3 miles)

Transportation

• Metra (4.1 miles)
• Delta Air Lines (5.8 miles)
• Concourse E (5.8 miles)
• United Club (5.9 miles)
• Concourse F (5.9 miles)
• Delta Sky Club (5.9 miles)
• Concourse H (5.9 miles)

Physicians

• Dupage Medical Group (4.8 miles)
• Salt Creek Medical Imaging (5.2 miles)
• Dupage Medical Group (6.8 miles)
• Physicians Cosmetic Institute (7.8 miles)

Hospitals

• Loyola Medicine Transport (5 miles)
• Gottlieb Memorial Hospital (5.1 miles)
• Edward-Elmhurst Health Center (5.3 miles)
• Edward Hines, Jr Veterans Hospital (5.8 miles)
• Building 217, Hines VA Hospital (5.8 miles)
• Loyola University Medical Center (5.9 miles)
• Loyola Outpatient Center (6 miles)

Places of Worship

• St Andrews Episcopal Church (7.6 miles)