Handle With Care In Home Care in Elmhurst, IL

Pros

• The owners of Assisting Hands are responsive and caring.
• Valerie has been the client's father's caregiver for two years and provides attentive, empathetic care.
• Valerie has taken fantastic care of the client's mother and has become part of the family.
• The client's father enjoys Valerie's care and has even preferred Valerie over other caregivers.
• Helena is a godsend; she is caring and thoughtful, keeping the client's mother in good hands.
• Dahle is patient and understanding, and the client's father with dementia enjoys their time together.
• The caregivers provide practical help and emotional support, with excellent communication.
• Assisting Hands provides peace of mind with safe, capable, and caring hands.
• Mark and Allison find the best caregivers and are easy to talk to; they feel like family.
• Nadja is a wonderful caregiver.
• Alison matches the client with a wonderful caregiver, leaving the client and family happy.
• The Lombard team is conscientious, respectful, cheerful, and genuinely cares about their clients.

Cons

• The facility is described as a joke, with staff lacking experience.
• The office staff are rude and treat clients and their families rudely.
• The workers are wasteful and allegedly attempt to steal clients' belongings.
• They do not understand the purpose of home health care and fail to act with compassion.
• The place is a disgrace to the profession, and the reviewer intends to report them.

Review

Handle With Care In Home Care in Elmhurst is best suited for families who want a warm, relationship-driven in-home care partner capable of keeping a loved one comfortably at home with daily assistance, companionship, and memory-support any time it's needed. The community earns high marks for patient, empathetic caregivers who become familiar faces in the home and for teams that flex around a family's schedule. Reviewers repeatedly note that the owners are responsive and deeply involved, and that caregivers like Valerie, Helena, Dahle, Jaya, and others bring not just practical help but real emotional support. This is the kind of service that works best when independence at home is the goal and when a trusted, consistent caregiver can bridge routine tasks with meaningful engagement.

That said, families should consider alternatives if the care needs are primarily clinical or if a strict, nurse-led oversight structure is non-negotiable. For a senior requiring substantial medical management, 24/7 nursing presence, or regulated clinical protocols, a licensed home health agency with more intensive medical capabilities or a facility-based option may be a better fit. The service depicted in the reviews emphasizes companionship, daily living assistance, and dependable scheduling rather than acute medical interventions. Additionally, at least one unhappy post in the feed highlights what can happen when expectations around staff experience or office communication aren't met; while such reviews are atypical for this provider, they underscore the importance of clear onboarding, ongoing communication, and a robust substitution plan.

The strongest positives - responsive leadership, compassionate caregivers, and strong communication - tend to offset the main drawbacks. Families consistently praise how quickly the owners step in to align caregiver matching with the client's personality and needs, and how reliably caregivers show up on time and stay engaged. The ability to secure extra hours when needed, to have caregivers accompany loved ones to appointments, and to receive ongoing updates helps families feel in control and informed. Substitutes are provided promptly when a caregiver is unavailable, reducing disruption to daily routines and preserving continuity of care. Such stability is essential when memory care or mobility challenges are part of the care picture.

Despite the standout strengths, the single negative post serves as a caution. It points to the reality that any home-care relationship requires proactive management: verify experience levels, confirm the family's expectations about office responsiveness, and insist on a clear escalation path if concerns arise. The overall impression from the vast majority of feedback is that the agency can deliver highly personalized, attentive care, but families should enter with a clear set of questions about caregiver compatibility, backup coverage, and how conflicts or disconnects are resolved. A transparent intake process and a trial period can help ensure the chosen caregiver matches the household culture and routines.

Dementia, diabetes, vision impairment, and mobility limitations are all contexts in which Handle With Care In Home Care seems to excel. Caregivers are described as patient, proactive, and capable of keeping clients engaged in activities they enjoy, which supports mood, cognitive stimulation, and a sense of normalcy. Clients have spoken of caregivers who help with meals, light housekeeping, walks, and social interaction, turning care into something that supports independence rather than eroding it. The veterans-focused stories and wheelchair-accessible support illustrate a capacity to tailor routines to specific physical needs while maintaining dignity and safety. For families prioritizing engagement and everyday competence, these strengths provide meaningful value.

In conclusion, Handle With Care In Home Care presents a compelling option for Elmhurst families seeking dependable, person-centered in-home care with strong caregiver matching, open communication, and evident owner involvement. It is a practical choice for those who value continuity, warmth, and the emotional benefits of care partnerships that feel like family. For households where medical nursing oversight or strict budget considerations are paramount, or where there is serious concern about staff consistency, it makes sense to explore alternative providers or supplemental services. To move forward, arrange a face-to-face caregiver meet-and-greet, confirm the matching process and criteria, request a clear plan for substitutions and backup coverage, and verify the escalation path with the owners to ensure alignment with the home's routines, safety needs, and long-term caregiving goals.

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (2 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• Walgreens (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)

Restaurants

• Portillo's Hot Dogs (1.2 miles)
• Shake Shack (3.3 miles)
• Macy's Marketplace (3.4 miles)
• The Cheesecake Factory (3.5 miles)
• Maggiano's (3.5 miles)
• McDonald's (3.9 miles)
• Greek Islander Restaurant (5 miles)

Parks

• Berens Park (1.3 miles)
• Norfolk Park (4 miles)
• Du Page Forest Preserve Dog Park (4.9 miles)
• Newton Park (6.5 miles)
• Westlake Park (7.3 miles)

Theaters

• AMC Oakbrook Center 12 (3.3 miles)
• AMC DINE-IN Yorktown 18 (5.2 miles)
• Addison Cinema Addison, Il (5.5 miles)
• AMC Rosemont 18 (6.7 miles)

Cafes

• Starbucks (3.4 miles)
• Qahwah House (4.4 miles)
• Starbucks (5.5 miles)
• Starbucks (8.3 miles)

Transportation

• Metra (4.2 miles)
• Delta Air Lines (5.4 miles)
• Concourse E (5.5 miles)
• United Club (5.5 miles)
• Concourse F (5.5 miles)
• Delta Sky Club (5.5 miles)
• Concourse H (5.5 miles)

Hospitals

• Loyola Medicine Transport (4.9 miles)
• Gottlieb Memorial Hospital (5.1 miles)
• Edward-Elmhurst Health Center (5.7 miles)
• Edward Hines, Jr Veterans Hospital (5.9 miles)
• Building 217, Hines VA Hospital (5.9 miles)
• Loyola University Medical Center (6.1 miles)
• Loyola Outpatient Center (6.2 miles)

Physicians

• Dupage Medical Group (5 miles)
• Salt Creek Medical Imaging (5.6 miles)
• Dupage Medical Group (6.9 miles)
• Physicians Cosmetic Institute (7.4 miles)

Places of Worship

• St Andrews Episcopal Church (7.9 miles)